Troubleshooting; Solutions - Motorola SURFboard SB6141 DOCSIS 3.0 User Manual

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If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SB6141 modem configuration to its original factory settings if the cable
modem is not functioning properly.
Your service provider may ask for the status of the icon lights as described in
Error Conditions.

Solutions

MODEM PROBLEM
Power Icon is OFF
Cannot Send or Receive
Data
SB6141 DOCSIS 3.0 Cable Modem • User Guide
582613-001-a
Table 1 – Troubleshooting Solutions
POSSIBLE SOLUTION
Check the cable connections to the modem and electrical outlet.
•
Check that the electrical outlet is working.
•
Is the outlet controlled by a light switch?
On the front panel, note the status of the icons and refer to
•
Panel Icons and Error Conditions
If you have cable television, check your television to ensure your
•
cable service is operating properly.
Check the coaxial cable connection at the SB6141 and cable wall
•
outlet. Hand tighten, if necessary.
Check the IP address. Follow the steps for verifying the IP address for
•
your operating system in
Vista or Verifying Your IP Address in Windows
provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SB6141
•
and the PC.
If a device is connected via the Ethernet port, check that the ONLINE
•
icon is ON to verify connectivity.
Call your service provider for further assistance.
•

Troubleshooting

Front Panel Icons and
to identify the error.
Verifying Your IP Address in Windows 7 or
XP. Call your service
B
Front
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