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Motorola SURFboard SB3500 User Manual

Motorola cable modem user guide.
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SURFboard
Cable Modem
SB3500

User Guide

SB3500 Cable Modem

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   Summary of Contents for Motorola SURFboard SB3500

  • Page 1: User Guide

    â SURFboard Cable Modem SB3500 User Guide SB3500 Cable Modem...
  • Page 2: Regulatory Information

    According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
  • Page 3 Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose.
  • Page 4: Table Of Contents

    CONTENTS Introduction...1 Front Panel ----------------------------------------------- 2 Rear Panel ------------------------------------------------ 4 Before You Begin ... 6 Installation ... 8 For a Single User ---------------------------------------- 8 Connecting the Power Supply----------------------- 10 Powering Up the First Time ------------------------- 12 Using the Optional Cradle----------------------------13 For Multiple Users -------------------------------------14 Basic Configuration ...
  • Page 6: Introduction

    INTRODUCTION SB3500 Cable Modem...
  • Page 7: Front Panel

    INTRODUCTION Front Panel SB3500 Cable Modem...
  • Page 8 INTRODUCTION Front Panel Light Color Description Power Green When the light is flashing, startup diagnostics are being performed. A solid light indicates the SB3500 is Receive Green When the light is flashing, the SB3500 is scanning for the downstream frequency. A solid light indicates the downstream channel is acquired.
  • Page 9: Rear Panel

    INTRODUCTION Rear Panel SURFboard Model SB3500...
  • Page 10: Rear Panel

    INTRODUCTION Rear Panel Item Description This is the recessed reset button. These ports transfer data to and from analog phone lines. They are RJ-11 connectors. When this yellow light flashes, the Ethernet connection is transferring data. This port transfers data to and from your computer. This is an RJ-45 connector. When this green light is on, the Ethernet connection is available.
  • Page 11: Before You Begin

    BEFORE YOU BEGIN One 10Base-T Ethernet cable Power supply and cable Required to connect your computer to the SB3500. The SB3500 supports two power supply options: Uninterruptable Power Supply (UPS) Brick-style Power Supply...
  • Page 12 BEFORE YOU BEGIN NOTE The Ethernet card must be installed before the SB3500. If it isn’t, follow the installation instructions that came with your Ethernet card. Telephone(s) Required to use the telephony features of the SB3500. with standard RJ-11 connectors Service Provider You must sign up with a data service provider who provides access to the Internet and other online services.
  • Page 13: Installation

    INSTALLATION For a Single User Connect the coaxial cable to a cable outlet in your home. Connect the other end to the SB3500 connector marked CABLE, as shown below. Hand-tighten the connectors to avoid damaging them. SURFboard Model SB3500...
  • Page 14 If you already have a TV connected to the cable outlet, you will need to use a 5-900 MHz splitter. Connect the coaxial cable as shown below: SURFboard Model SB3500 Connect the 10Base-T Ethernet cable to the SB3500 connector marked ENET and the other end to the Ethernet jack on the back of your computer.
  • Page 15: Connecting The Power Supply

    INSTALLATION Connecting the Power Supply SURFboard Model SB3500...
  • Page 16 INSTALLATION Connect the UPS to the SB3500 connector marked Connect the battery to the UPS per the manufacturer’s instructions. SURFbo ard Mo del SB3500 POWER...
  • Page 17: Powering Up The First Time

    INSTALLATION NOTE To turn on your SB3500, simply plug it in. It is not necessary to unplug it when not in use. Powering Up the First Time Be sure that your computer is on and that the SB3500 is unplugged. Plug in the AC power cord for the external UPS or power brick.
  • Page 18: Using The Optional Cradle

    INSTALLATION Using the Optional Cradle...
  • Page 19: For Multiple Users

    INSTALLATION Service provider TV cable SB3500 Crossover Ethernet connection Ethernet Standard Ethernet cable Com puter Com puter For Multiple Users Com puter...
  • Page 20: Basic Configuration

    BASIC CONFIGURATION Configuring for TCP/IP On the Windows Desktop, click Start. Select Settings and then Control Panel from the pop-up menus. Double-click the Network icon on the Control Panel window. Select the Configuration tab on the Network window. Check to see if TCP/IP has been installed for the Ethernet card. If TCP/IP appears in the list of network components, it is installed and you can proceed to step 10.
  • Page 21 BASIC CONFIGURATION Click Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK.
  • Page 22 BASIC CONFIGURATION Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the SB3500. Click Properties. Select the IP Address tab on the TCP/IP window. Click Obtain an IP address automatically. Click OK to accept the TCP/IP settings.
  • Page 23: Verifying Your Ip Address

    BASIC CONFIGURATION Verifying Your IP Address On the Windows Desktop, click Start. Select Run. Type winipcfg.exe. A window similar to the example is displayed. Select your adapter name. Click Renew. Click OK after the system displays an IP address.
  • Page 24: Troubleshooting

    TROUBLESHOOTING The problem Possible Solution Green POWER light is off Check that the power cord is properly plugged into the wall outlet and to the rear panel of the SB3500. Call your service provider. Cannot receive or send data Check the lights on the front-panel. Note the first light from top to bottom that is off. This light indicates where the error occurred.
  • Page 25 TROUBLESHOOTING...
  • Page 26: Software License

    YOU SHOULD OPEN THIS PRODUCT PACKAGE AND USE THE PRODUCT ONLY IF YOU ACCEPT EACH OF THE TERMS OF THIS AGREEMENT. Any and all firmware and/or software accompanying the Motorola BCS Cable Modem (collectively “Software”) is never sold. Motorola BCS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this Agreement.
  • Page 27 You may USE the Software only in connection with the operation of the Motorola BCS Cable Modem provided with this package. TRANSFER the Software and this license (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License.
  • Page 28 M o t o r o l a , I n c . 4 7 7 9 1 2 - 0 0 1 - 9 9 9 / 0 0...

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