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Related Manuals for Smart Technologies SMART Room System SRS-LYNC-XS
Summary of Contents for Smart Technologies SMART Room System SRS-LYNC-XS
- Page 1 SMART Room System™ for Microsoft® Lync® SETUP AND MAINTENANCE GUIDE FOR MODELS SRS-LYNC-XS, SRS-LYNC-S, SRS-LYNC-M, SRS-LYNC-M-DUAL, SRS-LYNC-L AND SRS-LYNC-XL...
- Page 2 Product registration If you register your SMART product, we’ll notify you of new features and software upgrades. Register online at smarttech.com/registration. FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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Page 3: Important Information
Important information IMPORTANT If you were directed to this guide from your room system’s quick start guide, proceed to Configuring your room system’s software on page 17. WARNING Failure to follow the installation instructions shipped with your SMART product could result in personal injury and product damage which may not be covered by your warranty. - Page 4 IMPORTANT INFORMATION If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. Do not move or mount the interactive flat panel by connecting rope or wire to its handles. Because the interactive flat panel is heavy, rope, wire or handle failure could lead to personal injury.
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Page 5: Table Of Contents
Contents Important information Chapter 1: Welcome About your room system About this guide Other documentation and resources Chapter 2: Preparing for your room system Chapter 3: Installing your room system’s hardware Chapter 4: Configuring your room system’s software Before configuring your room system’s software Starting your room system for the first time Logging on and configuring the displays Configuring SMART Settings... - Page 6 CONTENTS Checking your room system installation Removing and transporting your room system Chapter 7: Troubleshooting your room system Resolving hardware issues Resolving software issues Testing your room system Appendix A: Using the Lync Admin Console and SMART Settings Accessing the Lync Admin Console and SMART Settings Lync Admin Console controls SMART Settings controls Appendix B: Using the interactive flat panel on-screen display menu...
- Page 7 Chapter 1 Welcome About your room system Features Integration with Lync Simple startup Automatic sharing of video and audio Collaboration Presence detection Components SMART Board interactive flat panels Lync appliance Console Camera Table microphones and audio processor Speakers Video connection harness for guest laptops Accessories Wall stand kit Additional table microphones...
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Page 8: Chapter 1 Welcome
CHAPTER 1 WELCOME About your room system Your SMART Room System features one or two SMART Board® interactive flat panels, a Lync appliance, a tabletop console, a high-definition camera, microphones, speakers and a video connection harness for use with an optional guest laptop. Using the installed Lync Room System software, you can start a meeting and connect with other individuals or meeting rooms with a single tap on the console or the interactive flat panels. -
Page 9: Presence Detection
CHAPTER 1 WELCOME Presence detection Each interactive flat panel has two presence detection sensors on its frame that can detect people up to 16' (5 m) away. When the sensors detect people in the meeting room, the room system turns on. -
Page 10: Smart Board Interactive Flat Panels
CHAPTER 1 WELCOME SMART Board interactive flat panels SMART Board interactive flat panels feature SMART’s proprietary DViT® (Digital Vision Touch) technology on a 16:9 LCD screen with e-LED backlight. DViT technology enables users to do the following: Interact with content by pressing it with their fingers Write digital ink on the digital whiteboard or on a shared PowerPoint file using their fingers or one of the provided pens... -
Page 11: Camera
CHAPTER 1 WELCOME Camera The high definition camera automatically captures room video during meetings. Users can temporarily stop the video or shutter the camera for privacy purposes. In most meeting rooms, digital pan, tilt and zoom (DPTZ) and the camera’s 109° field of view ensure all meeting participants are captured regardless of where they are in the meeting room. -
Page 12: Wall Stand Kit
CHAPTER 1 WELCOME Wall stand kit The wall stand kit includes a wall stand for each interactive flat panel in your room system and the cable raceway. The wall stand transfers some of the weight from the wall to the floor and is required for metal stud walls that can’t support the full weight of the interactive flat panel. - Page 13 CHAPTER 1 WELCOME Medium room (SRS-LYNC-M) Intended use Medium meeting rooms (approximately 12 people) 180 sq. ft. (17 m²) Display type One SMART Board 8084i-G4 interactive flat panel Display size (diagonal) 84" (213.4 cm) Optional wall stand kit WSK-SINGLE Medium room with dual panels (SRS-LYNC-M-DUAL) Intended use Medium meeting rooms (approximately 12 people)
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Page 14: About This Guide
CHAPTER 1 WELCOME About this guide This guide explains how to set up and maintain your room system. It includes the following information: How to install and configure your room system How to use your room system’s basic features How to maintain your room system for years of use How to troubleshoot issues with your room system How to remotely manage your room system This guide in intended for individuals who are responsible for installing and maintaining room... -
Page 15: Preparation Information
CHAPTER 1 WELCOME Preparation information Refer to the SMART Room System for Microsoft Lync installation and service preparedness checklists (knowledgebase.force.com/?q=000014425) for a comprehensive list of tools and items you need before you install your room system. Refer to the Microsoft Lync Room System Deployment Guide (microsoft.com/download/confirmation.aspx?id=39274) for detailed information on provisioning the Lync room account in your organization’s Lync Server and Microsoft Exchange server. -
Page 16: User Documentation And Training
CHAPTER 1 WELCOME NOTE The software configuration guide contains the same information as Preparing for your room system on page 11 and Configuring your room system’s software on page 17. User documentation and training Lync Meeting Room software includes a tutorial that explains how to use the software. To open the tutorial, press the Open Tutorial button on the interactive flat panels. -
Page 17: Chapter 2: Preparing For Your Room System
Chapter 2 Preparing for your room system Several weeks before installing your room system’s hardware and configuring its software, complete the following tasks. Task Ensure you have all items documented in the SMART Room System for Microsoft Lync installation and service preparedness checklists (see Preparation information on page 9). -
Page 19: Chapter 3: Installing Your Room System's Hardware
Chapter 3 Installing your room system’s hardware This chapter is intended for installers. Before they install the room system’s hardware, installers should read this chapter along with the hardware installation instructions (see Installation instructions on page 9) included with the room system. WARNING Improper installation of your room system’s hardware can result in personal injury and product damage. - Page 20 CHAPTER 3 INSTALLING YOUR ROOM SYSTEM’S HARDWARE Task Ensure the wall can support the weight of the room system. Room Weight (lb.) Weight (kg) Extra small 68.5 Small 115.6 Medium 148.5 Medium with dual panels Large Extra large NOTES Refer to local building codes to confirm that the wall can support the above weights.
- Page 21 CHAPTER 3 INSTALLING YOUR ROOM SYSTEM’S HARDWARE Task Install the room system so that the interactive flat panels are the appropriate distance from the floor. Room From the floor to From the floor to the bottom of the the bottom of the interactive flat panel active display area Extra small 37"...
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Page 23: Chapter 4: Configuring Your Room System's Software
Chapter 4 Configuring your room system’s software Before configuring your room system’s software Starting your room system for the first time Starting your room system Configuring Lync Room System software first-run installation settings Logging on and configuring the displays Configuring SMART Settings Configuring Lync Room System software Checking the status of the Lync Room System software product key Testing your room system... -
Page 24: Before Configuring Your Room System's Software
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE Before configuring your room system’s software Before configuring your room system’s software, ensure the following prerequisites are in place: Task The steps in Preparing for your room system on page 11 have been completed. You have the necessary information to connect the room system to the Lync Server, including the following: IP addresses for DNS servers (if not configured automatically from the network via... - Page 25 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE To start your extra small room system 1. Flick the power switch on the bottom of the interactive flat panel. 2. Press the Input Select button on the interactive flat panel’s front control panel until the input source is HDMI1 . The Lync appliance begins the first-run installation process.
- Page 26 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 2. Press the Input Select button on the interactive flat panel’s front control panel until the input source is HDMI3/PC . The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.
- Page 27 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 2. Press the Input Select button on the interactive flat panel’s front control panel until the input source is HDMI3/PC . The Lync appliance begins the first-run installation process. During this process, the Lync appliance restarts several times.
- Page 28 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 7. Set the Lync appliance input’s operating mode to PC: a. Press INPUT, and then press the red button on the remote control, which is below the BACK button. The Input Label menu appears. b.
- Page 29 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 3. Flick the power switch on the bottom of the left interactive flat panel. 4. Press the Input Select button on the left interactive flat panel’s front control panel until the input source is HDMI1 . The Lync appliance begins the first-run installation process.
- Page 30 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 3. Flick the power switch on the bottom of the left interactive flat panel. 4. Press the Input Select button on the left interactive flat panel’s front control panel until the input source is HDMI3/PC . The Lync appliance begins the first-run installation process.
- Page 31 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 2. Press the Input Select button on the right interactive flat panel’s front control panel until the input source is HDMI3/PC . 3. Flick the power switch on the bottom of the left interactive flat panel.
- Page 32 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 9. Set the Lync appliance input’s operating mode to PC: a. Press INPUT, and then press the red button on the remote control, which is below the BACK button. The Input Label menu appears. b.
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Page 33: Configuring Lync Room System Software First-Run Installation Settings
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE Configuring Lync Room System software first-run installation settings To configure Lync Room System software first-run installation settings 1. Select your language, and then click Next. 2. Select your country or region, time and currency preference, and keyboard layout, and then click Next. -
Page 34: Logging On And Configuring The Displays
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 5. Select your time zone, specify the current date and time, and then click Next. IMPORTANT You must specify the correct date and time. If the room system’s date and time are different than the Lync and Microsoft Exchange servers’... - Page 35 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 6. In Control Panel, configure the displays as follows: IMPORTANT Align the top of all displays as shown in the above diagram. Set the console as the main display by clicking its thumbnail and then selecting Make this my main display.
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Page 36: Configuring Smart Settings
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE Configuring SMART Settings To configure SMART hardware 1. Click OEM Settings, and then click SMART Settings. SMART Settings appears. 2. Click SMART Room System Settings. 3. Define your organization’s business hours by doing the following: a. - Page 37 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 5. Click Calibrate. The calibration screen appears on the console. 6. Move the calibration screen to the selected interactive flat panel by pressing the spacebar on the keyboard or the Orient button on the interactive flat panel’s color select module. NOTE If you’re configuring a room system with two interactive flat panels, you need to determine which interactive flat panel you selected in step 3.
- Page 38 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 8. Orient the interactive flat panel by following the on-screen instructions. NOTE If you touch a target in either the calibration screen or the orientation screen but aren’t advanced to the next target, press the spacebar or the Orient button to move to the next interactive flat panel and try again.
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Page 39: Configuring Lync Room System Software
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE Configuring Lync Room System software NOTE The following procedure documents SMART’s recommended configuration of Lync Room System software for a typical Lync infrastructure setup. Refer to the Microsoft Lync Room System Deployment Guide for detailed deployment information (see Preparation information on page 9). -
Page 40: Checking The Status Of The Lync Room System Software Product Key
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 2. Click System Settings, and then click Network Connections. The Network Connections window opens. 3. Right-click Local Area Connection, and then select Properties. The Local Area Connection Properties dialog box appears. 4. Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties dialog box appears. -
Page 41: Testing Your Room System
CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 3. If the room system is licensed, continue to the next procedure. If the room system isn’t licensed, do one of the following: Wait for the KMS server to allocate a product key to the room system, and then repeat steps 1 to 2. - Page 42 CHAPTER 4 CONFIGURING YOUR ROOM SYSTEM’S SOFTWARE 5. Click Apply & Restart. The Lync appliance restarts in meeting mode: When the room system connects to the Microsoft Exchange server, the meeting room’s calendar appears. When the room system connects to the Lync Server, the meeting room name and the Meet Now button appear below the calendar.
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Page 43: Chapter 5: Using Your Room System
Chapter 5 Using your room system Scheduling meetings Turning on your room system Starting meetings and whiteboard sessions Managing meetings using the console Presenting content during meetings Presenting computer screens Presenting files Using the whiteboard feature Supporting users with special needs Ending meetings This chapter provides an overview of how users can schedule and conduct a meeting using your SMART Room System and Lync Room System software. -
Page 44: Turning On Your Room System
CHAPTER 5 USING YOUR ROOM SYSTEM 4. If appropriate, change the meeting options: a. Click Meeting Options. The Lync Meeting Options dialog box appears. b. Change the meeting options. NOTE The controls in this dialog box vary depending on how your organization has configured Lync Server. -
Page 45: Starting Meetings And Whiteboard Sessions
CHAPTER 5 USING YOUR ROOM SYSTEM Starting meetings and whiteboard sessions After the room system turns on, the interactive flat panels and the console show the room system’s schedule as a set of squares: When the room system is booked for a meeting, the meeting’s details and Join appear in the square. -
Page 46: Managing Meetings Using The Console
CHAPTER 5 USING YOUR ROOM SYSTEM 3. Press Start Meeting. The console shows a set of tabs for managing the meeting (see Managing meetings using the console below). The interactive flat panels show all connected participants’ videos in a gallery. Alternatively, if the Lync infrastructure supports connecting through POTS, press Dial Pad and use the dial pad to call a person using the room system. - Page 47 CHAPTER 5 USING YOUR ROOM SYSTEM Contents Actions Participants A list of all participants in Press a participant’s name and then select the meeting the appropriate option from the menu: Mute and unmute the participant’s audio Pin the participant’s video to the gallery so that it’s always visible Lock or unlock the spotlight on the participant...
- Page 48 CHAPTER 5 USING YOUR ROOM SYSTEM Contents Actions Display Display options for the In room systems with one interactive flat room system’s interactive panel, select from one of the following flat panels options: Gallery & Content to show the gallery and shared content Gallery to show only the gallery Presentation to show only shared...
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Page 49: Presenting Content During Meetings
CHAPTER 5 USING YOUR ROOM SYSTEM Button Procedure Dial Pad Show a dial pad to use Lync Room System software’s phone features (if the Lync infrastructure supports a POTS bridge). New Whiteboard Create a new whiteboard file. Email Whiteboard E-mail the whiteboard file. Leave Meeting Disconnect the room system from the Lync meeting (see Ending meetings on page 46). -
Page 50: Presenting Files
CHAPTER 5 USING YOUR ROOM SYSTEM Presenting files A user who joins the meeting from his or her computer can share files, including PowerPoint files. To share a PowerPoint file, the user clicks Presentation in Lync software, and then selects PowerPoint. -
Page 51: Supporting Users With Special Needs
CHAPTER 5 USING YOUR ROOM SYSTEM If users haven’t started a meeting (see Starting meetings and whiteboard sessions on page 39) but still want to use the whiteboard feature, they can press Start Whiteboard on the interactive flat panels or the console. Supporting users with special needs Lync Room System software includes the following features to support users with special needs: High contrast themes... -
Page 52: Ending Meetings
CHAPTER 5 USING YOUR ROOM SYSTEM 3. Set the controls in the Microsoft Narrator dialog box. For more information on the controls in the Microsoft Narrator dialog box, press Quick Help. 4. Use the screen narrator to read text on the screen. To use the screen magnifier 1. -
Page 53: Chapter 6: Maintaining Your Room System
Chapter 6 Maintaining your room system Recommended tools Remotely monitoring your room system Installing the Lync Room System Administrative Web Portal Using the Lync Room System Administrative Web Portal Updating software and firmware Turning off your room system Maintaining the interactive flat panels Calibrating the interactive flat panels Orienting the interactive flat panels Cleaning the screens Cleaning the presence detection sensors... -
Page 54: Recommended Tools
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Recommended tools The following are recommended tools that professional, trained installers and IT specialists should have available for maintenance and troubleshooting purposes: Activity Recommended tools Hardware service Paper and pencil Ladder Tape measure Set of screwdrivers, including flat blade, Phillips No. 1 and Phillips No. 2 Flashlight Nylon cable ties... -
Page 55: Remotely Monitoring Your Room System
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Remotely monitoring your room system Using the Lync Room System Administrative Web Portal, you can remotely collect diagnostic information to monitor the health of your SMART Room System. NOTE In addition to remotely monitoring your room system using the Lync Room System Administrative Web Portal, you can remotely manage it using Lync Infrastructure Environment Administrator tools such as System Center Operations Manager (SCOM). - Page 56 CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM 4. Click Sign in. The Lync Room System Admin Portal page appears. The table on this page contains important information for all room systems on your organization’s network. To set a room system’s password, room tag and audio volumes 1.
- Page 57 CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM 3. Click Details. A page showing the room system’s information, including its name, hardware components and software versions, appears. 4. Click Health. A page showing the room system’s health status, including the status of its network connection and audio and video devices, appears.
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Page 58: Updating Software And Firmware
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Updating software and firmware At a scheduled time each night, your room system checks for updates to its software and firmware from Windows Update. It then installs any updates and restarts. You can also manually check for updates. To manually check for updates 1. -
Page 59: Turning Off Your Room System
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Turning off your room system For some maintenance procedures, you need to turn off your room system. To turn off your room system 1. On the console, press Options, and then press Restart. 2. When the screens are blank or when the SMART logo appears, complete the appropriate procedure for the room size: Room size Procedure... - Page 60 CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Room size Procedure Medium room Flick the power switch on the bottom of the interactive flat panel. Medium room with a. Press the power button on the Lync appliance enclosure for six dual panels seconds.
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Page 61: Maintaining The Interactive Flat Panels
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Room size Procedure Extra large room Flick the power switch on the bottom of both interactive flat panels. Maintaining the interactive flat panels Complete the following tasks on a regular basis to maintain your room system’s interactive flat panels: Calibrate and orient the interactive flat panels as necessary Clean the screen... - Page 62 CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM IMPORTANT To calibrate the interactive flat panels, you need the room system administrator account’s user name and password. If an error message appears while you are calibrating the interactive flat panels, contact your SMART reseller or SMART Support (smarttech.com/contactsupport). To calibrate an interactive flat panel 1.
- Page 63 CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM 8. Press Calibrate. The calibration screen appears. This can take a few moments. NOTE If the calibration screen doesn’t appear on the selected interactive flat panel, move it to the selected interactive flat panel by pressing the spacebar on the keyboard or the Orient button on the interactive flat panel’s color select module.
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Page 64: Orienting The Interactive Flat Panels
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Orienting the interactive flat panels Typically, you need to orient the interactive flat panels during initial configuration only (see Configuring SMART Settings on page 30). However, you might need to orient the interactive flat panels again if the location of users’ touch is misinterpreted (a pointer appears a distance from the actual contact or on a different display than the one being touched). -
Page 65: Cleaning The Screens
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM 5. Use an interactive flat panel pen to press the red targets as they appear. Hold the tip of the pen at the center of each target, and then lift the pen. The target moves to the next orientation point. IMPORTANT Hold the pen perpendicular to the screen. -
Page 66: Cleaning The Presence Detection Sensors
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Cleaning the presence detection sensors Each interactive flat panel has two presence detection sensors on its frame.The sensors should be inspected regularly for dust and should be cleaned if any obvious dust buildup has occurred. CAUTION Do not use compressed air, water, chemical agents or cleaning agents to clean the sensors. -
Page 67: Maintaining Ventilation
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Maintaining ventilation The interactive flat panels require ventilation to enable the cooling fans to function. Dust buildup in the ventilation holes compromises cooling and leads to product failure. Clean accessible ventilation holes monthly with a dry cloth. Use a vacuum cleaner with a narrow hose-end attachment to clear the back ventilation holes regularly. -
Page 68: Replacing A Pen Nib
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Replacing a pen nib To prevent damage to your interactive flat panels’ anti-glare coating, replace a pen nib if it becomes worn. Replacement pen nibs are included with your room system, and you can purchase additional replacements from your authorized SMART reseller (smarttech.com/where) or the SMART Parts Store (parts.smarttech.com). -
Page 69: Maintaining The Console
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM 3. Deploy the kickstands by pushing them up and toward the wall. NOTE When you’ve completed your maintenance or troubleshooting and no longer need access to the connectors, push the kickstands down, push the locks up and then place the interactive flat panel back in its original position. -
Page 70: Maintaining The Microphones
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM You need to clean the camera lens only if there is visible accumulation of dust. Use a canister of inert gas or a blower bulb to blow the dust off of the lens. Don’t blow off dust with your mouth because this can deposit droplets of saliva on the camera lens. -
Page 71: Removing And Transporting Your Room System
CHAPTER 6 MAINTAINING YOUR ROOM SYSTEM Removing and transporting your room system WARNING Only professional, trained installers should remove your room system. CAUTION Save your original packaging so that you can repack your room system with as much of the original packaging as possible. -
Page 73: Chapter 7: Troubleshooting Your Room System
Chapter 7 Troubleshooting your room system Resolving hardware issues Locating serial numbers Locating power and status lights Resolving issues with the interactive flat panels Resolving issues with the console Resolving issues with the camera Resolving issues with the microphones Resolving issues with the speakers Resolving issues with connected laptops Resolving software issues Resolving issues with the calendar... -
Page 74: Locating Serial Numbers
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Locating serial numbers Each of the major components of your room system has a serial number. Component Serial number location Interactive flat panel Bottom of the interactive flat panel on the left side NOTES When requesting technical support, provide SMART Support with the left interactive flat panel’s serial number. -
Page 75: Locating Power And Status Lights
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Locating power and status lights Your room system’s components have power and status lights, which you can use when resolving common issues with the room system. No. Component Light Interactive flat panel Power Interactive flat panel Touch system status Console Power and status... -
Page 76: Resolving Issues With The Interactive Flat Panels
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Resolving issues with the interactive flat panels Use the following table to resolve issues with your room system’s interactive flat panels. Lights Interactive flat panel Issues Solutions status Power: Not receiving power The interactive flat panels Ensure that the interactive flat should be receiving power panels are connected to the mains... - Page 77 CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Lights Interactive flat panel Issues Solutions status Power: Updating firmware The status light continues Turn off the interactive flat panel Solid green flashing amber (slowly) for (see page 53), wait a few minutes more than five minutes. and then turn the interactive flat Touch system: panel back on.
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Page 78: Resolving Issues With The Console
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Lights Interactive flat panel Issues Solutions status An area of the screen Ensure nothing is taped to the doesn’t respond to your screen. Remove obstructions from the touch. reflective tape channel. Use consistent pressure while When you draw digital ink, drawing digital ink. -
Page 79: Resolving Issues With The Camera
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Power light Console status Issues Solutions Solid green Receiving power and The screen is blank. Ensure that the HDMI cable is connected to the Lync connected as shown in the appliance installation instructions (see page 9). The console screen appears Follow the instructions on page 28 on the interactive flat panel... -
Page 80: Resolving Issues With The Microphones
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Lights Camera status Issues Solutions Video capture: On and capturing The camera’s video output Open the privacy shutter. (The Green video doesn’t appear. privacy shutter is marked with a red spot to indicate when it’s closed.) Service light: Green The video quality is poor. -
Page 81: Resolving Issues With Connected Laptops
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Power light Speaker status Issues Solutions You’re unable to hear sound. Unmute the audio in Lync Room System software. Turn up the volume in Lync Room System software. For SMART Board 8070i-G4 interactive flat panels, ensure the audio input is IN2 (see page 96). -
Page 82: Resolving Software Issues
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Resolving software issues This section explains how to resolve common issues with your room system’s software. Before troubleshooting issues with your room system’s software, ensure the latest versions of the software are installed (see Updating software and firmware on page 52). If issues persist or aren’t covered, contact Microsoft for support. - Page 83 CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM CAUTION Use caution when you open the Windows registry editor. If you incorrectly modify the Windows registry, you can damage the Lync appliance’s operating system. To add a trusted domain to your room system 1. On the console, press Options, and then press Settings. The Enter your credentials screen appears.
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Page 84: Testing Your Room System
CHAPTER 7 TROUBLESHOOTING YOUR ROOM SYSTEM Testing your room system If your particular issue wasn’t covered in the previous sections or if the solutions in the previous sections didn’t resolve your issue, you can test your room system. NOTE To complete a room system test, you need the room system administrator account’s user name and password. -
Page 85: Appendix A: Using The Lync Admin Console And Smart Settings
Appendix A Using the Lync Admin Console and SMART Settings Accessing the Lync Admin Console and SMART Settings Lync Admin Console controls SMART Settings controls You can access the Lync Admin Console and SMART Settings using the console. NOTE To access the Lync Admin Console and SMART Settings, you need the room system administrator account’s user name and password. -
Page 86: Lync Admin Console Controls
APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS 6. If you want to apply your changes, press Apply & Restart. If you don’t want to apply your changes, press Undo & Restart. The Lync appliance restarts in meeting mode. Lync Admin Console controls Control Procedure... - Page 87 APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS Control Procedure Notes (if any) Manual Select if your organization’s autodiscover DNS records aren’t set to automatically link to the Lync 2013 server pool, such as when your organization maintains a mixed environment of Lync 2010 and Lync 2013 server pools.
- Page 88 APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS Control Procedure Notes (if any) Also turn on Windows Turn On to enable Windows Event Logging. SMART recommends that you enable Windows Event Logging. Event Logging… Review the Privacy supplement for Turn Off to disable Windows Event Logging.
- Page 89 APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS Control Procedure Notes (if any) Press to open the Windows Firewall window. In the Windows Firewall window, you can Windows Firewall view the status of and configure Windows Firewall on the Lync appliance. Date and Time Press to open the Date and Time dialog box.
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Page 90: Smart Settings Controls
APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS Control Procedure Notes (if any) Password Renewal Auto-Renew Password Turn On to enable automatic renewing of the SMART recommends that you disable Lync account password, and then type the automatic renewing of the Lync account number of days between renewals in the password. - Page 91 APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS Control Procedure Notes (if any) Orientation/Alignment Settings Quick (4 Points) Select to use four alignment points. The Quick orientation is suitable for most purposes. You can perform a Quick orientation to re-orient the interactive flat panel with minimal interruption.
- Page 92 APPENDIX A USING THE LYNC ADMIN CONSOLE AND SMART SETTINGS Control Procedure Notes (if any) Hardware Info & Select to view information about the console, including its serial number. Settings Audio Conferencing System Select to view information about the audio Hardware Info & system, including its serial number.
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Page 93: Appendix B: Using The Interactive Flat Panel On-Screen Display Menu
Appendix B Using the interactive flat panel on-screen display menu Accessing the on-screen display menu Changing settings in the on-screen display menu SMART Board 8055i interactive flat panel on-screen display menu SMART Board 8070i-G4 interactive flat panel on-screen display menu SMART Board 8084i-G4 interactive flat panel on-screen display menu You can access the on-screen display menu using either the remote control or the menu control panel. -
Page 94: Changing Settings In The On-Screen Display Menu
APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU avoid eye and skin contact if batteries have leaked dispose of exhausted batteries and product components in accordance with applicable regulations To replace batteries in the remote control 1. Press the tab on the underside of the remote control, and then open the cover. 2. -
Page 95: Smart Board 8055I Interactive Flat Panel On-Screen Display Menu
APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU SMART Board 8055i interactive flat panel on-screen display menu Option Values Function Notes (if any) PICTURE PICTURE MODE STANDARD Sets the picture mode Select USER to customize brightness, contrast, sharpness sRGB and other PICTURE options. SPORT Select AMBIENT to set brightness GAME... - Page 96 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) GREEN 0–100 Sets the amount of green in the You can modify this option only if image you select USER in COLOR TEMPERATURE . BLUE 0–100 Sets the amount of blue in the You can modify this option only if...
- Page 97 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) OSD TURN OFF 5–240 Sets the time of inactivity before the on-screen display menu turns off (in seconds) OSD H-POSITION 0–100 Sets the horizontal position of the on-screen display menu OSD V-POSITION 0–100...
- Page 98 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) PROXIMITY CONTROL PROXIMITY ENABLE Enables or disables presence You can modify this option only if detection you select STANDBY in DISABLE STANDBY MODE . If you change this option in SMART Settings (see page 84), the change appears in the on-screen display menu.
- Page 99 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) SENSOR1 35–55 Sets the optimal temperatures for the first sensor (in degrees Celsius) 35–55 Sets the optimal temperatures for SENSOR2 the second sensor (in degrees Celsius) USB SETTING VGA1...
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Page 100: Smart Board 8070I-G4 Interactive Flat Panel On-Screen Display Menu
APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU SMART Board 8070i-G4 interactive flat panel on-screen display menu Option Values Function Notes (if any) PICTURE PICTURE MODE STANDARD Sets the picture mode Select USER to customize brightness, contrast, sharpness CINEMA/sRGB and other PICTURE options. SPORT Select AMBIENT to set brightness GAME... - Page 101 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) GREEN 0–100 Sets the amount of green in the You can modify this option only if image you select USER in COLOR TEMPERATURE . BLUE 0–100 Sets the amount of blue in the You can modify this option only if...
- Page 102 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) TREBLE L50–R50 Sets the high frequency sound This option isn’t applicable to the SMART Room System. Don’t change it from its default value. BASS L50–R50 Sets the low frequency sound This option isn’t applicable to the SMART Room System.
- Page 103 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) MONITOR INFO MODEL NAME [N/A] Shows the interactive flat panel’s This option only provides model number information. You’re unable to modify it. SERIAL NUMBER [N/A] Shows the interactive flat panel’s This option only provides...
- Page 104 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) RE-ENABLE TIME 1–10 Sets how long the interactive flat You can modify this option only if panel waits before detecting you select ENABLE in PROXIMITY . motion again (in minutes) If you change this option in SMART Settings (see page 84), the...
- Page 105 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) USB SETTING USB1 VGA1 Sets the video input for the USB1 This option isn’t applicable to the receptacle, or disables the SMART Room System. Don’t VGA2 receptacle change it from its default value.
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Page 106: Smart Board 8084I-G4 Interactive Flat Panel On-Screen Display Menu
APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU SMART Board 8084i-G4 interactive flat panel on-screen display menu Option Values Function Notes (if any) PICTURE Picture Mode Vivid Sets the picture mode SMART recommends that this Picture Mode option be set to Standard. Standard The other options in the Picture Ambient... - Page 107 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Saturation 0–100 Sets the image saturation SMART recommends that this option be set to 55. R50–G50 Sets the image tint SMART recommends that this Tint option be set to 0.
- Page 108 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) LED Local Dimming Sets the level of LED local dimming SMART recommends that this to reduce brightness in the darkest option be disabled. Medium parts of the image High TruMotion...
- Page 109 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Speaker -5–15 Sets the speaker level for This option isn’t applicable to the audio-visual synchronization SMART Room System. Don’t change it from its default value. Bypass [N/A] Enables or disables speaker This option isn’t applicable to the...
- Page 110 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Audio In 3 HDMI3/PC Specifies a video input to map to This option isn’t applicable to the AUDIO3 or disables AUDIO3 SMART Room System. Don’t HDMI1 change it from its default value.
- Page 111 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) ISM Method Normal Sets the method for image ISM prevents static images that stickiness minimization (ISM) appear in the same location for Color Wash long periods of time from causing screen burn-in.
- Page 112 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Welcome Timeout 5–30 Sets how long the welcome screen This option isn’t applicable to the appears (in seconds) SMART Room System. Don’t change it from its default value. Ready State Brightness 0–100 Sets the brightness of the welcome...
- Page 113 APPENDIX B USING THE INTERACTIVE FLAT PANEL ON-SCREEN DISPLAY MENU Option Values Function Notes (if any) Software Version [N/A] Shows the interactive flat panel’s This option only provides firmware version number information. You’re unable to modify it. Serial Number [N/A] Shows the interactive flat panel’s This option only provides serial number...
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Page 115: Appendix C: Resetting The Room System To Factory Defaults
Appendix C Resetting the room system to factory defaults This appendix explains how to reset the room system to factory defaults. In most situations, you should reset the room system from the Settings screen. However, if the room system is in an unrecoverable state or the Settings screen is otherwise not accessible, you can reset the room system from the BIOS. - Page 116 APPENDIX C RESETTING THE ROOM SYSTEM TO FACTORY DEFAULTS 3. Turn on the room system by completing the appropriate procedure for the room size: Room size Procedure Extra small room a. Press the power button on the Lync appliance enclosure. b.
- Page 117 APPENDIX C RESETTING THE ROOM SYSTEM TO FACTORY DEFAULTS Room size Procedure Medium room with a. Press the power button on the Lync appliance enclosure. dual panels b. Flick the power switch on the bottom of both interactive flat panels. Large room Flick the power switch on the bottom of both interactive flat panels.
- Page 118 APPENDIX C RESETTING THE ROOM SYSTEM TO FACTORY DEFAULTS 7. Set Image Recovery to Enabled. 8. Press ESC. 9. Browse to the Save & Exit tab. 10. Select Save Changes and Exit, and then select Yes. The room system restarts, and the software is reset to factory defaults. 11.
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Page 119: Appendix D: Hardware Environmental Compliance
Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery Directives) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. -
Page 121: Index
Index using to join meetings 39 calibration 30, 55, 85, See also orientation calls accessibility 45 converting to meetings 40 accessories 5 making test 35, 78 ad hoc meetings 39 cameras Administrative Web Portal See Lync Room about 5 System Administrative Web Portal cleaning 63 administrator accounts 27 optimizing 32, 85... - Page 122 INDEX date and time 28, 83 hardware installation 13, 64 diagnostic logs 51 hardware isolation testing 48 dial pad 40, 43 hardware removal 65 digital ink 44 HDMI 5, 75 digital pan, tilt and zoom 5 health status 50 displays high contrast themes 45 consoles See consoles humidity 61...
- Page 123 INDEX lights 69 appliances loaction for installing your room system 14 Microsoft Lync infrastructure See Lync local building codes 14 infrastructure logging 33, 51, 81 Microsoft Lync Room System Lync 2010 33, 81 software See Lync Room System Lync appliances 4, 17 software Lync infrastructure 2, 11 Microsoft Office 365 84...
- Page 124 INDEX troubleshooting 70 screens turning on the room system with 38 consoles See consoles privacy 5 interactive flat panels See interactive product keys 34 flat panels proxy authentication 33, 80 screw drivers 48 serial numbers 68, 85 sharpness 89, 94, 100 shutters, camera 5 SIP URIs 33, 76 quality control 33, 81 small rooms 6...
- Page 125 INDEX tools, recommended 48 touch panels See interactive flat panels training 10 transportation 65 troubleshooting 67 trusted domains 76 tutorial 10, 82 updates 83 user names 27, 33, 80 vacuum cleaners 61 ventilation 14, 61 VGA 5, 75 vibration 14, 65 video connection harness 5 videos 2, 42, See also cameras volume 35, 42, 74, 81...
- Page 128 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/170450...
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