Dell Alienware 17 R5 Service Manual
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Dell Alienware 17 R5 Service Manual

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Alienware 17 R5
Service Manual
Computer Model: Alienware 17 R5
Regulatory Model: P31E
Regulatory Type: P31E002

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Summary of Contents for Dell Alienware 17 R5

  • Page 1 Alienware 17 R5 Service Manual Computer Model: Alienware 17 R5 Regulatory Model: P31E Regulatory Type: P31E002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ................10 Before you begin ................10 Safety instructions ................ 11 Recommended tools ..................12 Screw list After working inside your computer......14 Removing the base cover..........15 ..................15 Procedure Replacing the base cover..........18 ..................18 Procedure Removing the hard drive..........
  • Page 4 Replacing the wireless card.........29 ..................29 Procedure ................30 Post-requisites Removing the solid-state drive........31 ................... 31 Prerequisites ..................31 Procedure Replacing the solid-state drive........33 ..................33 Procedure ................34 Post-requisites Removing the memory modules........35 ...................35 Prerequisites ..................35 Procedure Replacing the memory modules........37 ..................
  • Page 5 Replacing the computer base........47 ..................47 Procedure ................49 Post-requisites Removing the coin-cell battery........50 .................. 50 Prerequisites ..................50 Procedure Replacing the coin-cell battery........52 ..................52 Procedure ................53 Post-requisites Removing the speakers..........54 .................. 54 Prerequisites ..................54 Procedure Replacing the speakers..........56 ..................56 Procedure ................57...
  • Page 6 Replacing the subwoofer..........65 ..................65 Procedure ................66 Post-requisites Removing the system board........67 ...................67 Prerequisites ..................67 Procedure Replacing the system board........73 ..................73 Procedure ................77 Post-requisites Removing the heat-sink assembly......78 ...................78 Prerequisites ..................78 Procedure Replacing the heat-sink assembly.......81 ..................81 Procedure ................
  • Page 7 Replacing the power-button board......90 ..................90 Procedure ................91 Post-requisites Removing the display assembly........92 .................. 92 Prerequisites ..................93 Procedure Replacing the display assembly........96 ..................96 Procedure ................98 Post-requisites Removing the battery..........99 .................. 99 Prerequisites ..................99 Procedure Replacing the battery..........101 ..................101 Procedure ................102...
  • Page 8 Replacing the keyboard..........113 ..................113 Procedure ................115 Post-requisites Removing the macro keys.......... 117 ..................117 Prerequisites ..................118 Procedure Replacing the macro keys.......... 119 ..................119 Procedure ................120 Post-requisites Removing the palm rest..........121 ................. 121 Prerequisites ..................122 Procedure Replacing the palm rest..........123 ..................
  • Page 9 System setup.............. 133 ................133 Boot Sequence ................133 Navigation keys ................134 BIOS overview ............134 Entering BIOS setup program ....135 Enabling or disabling the USB in BIOS setup program ..... 135 Identifying the hard drive in BIOS setup program ....135 Checking the system memory in BIOS setup program ..............136...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 12: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x13 assembly Battery Palm-rest M2.5x5 assembly Computer base Palm-rest M2.5x8 assembly Display Palm-rest M2.5x5 assembly assembly Hard-drive Computer base M2.5x5 assembly Hard-drive Hard-drive M3x3 bracket assembly...
  • Page 13 Component Secured to Screw type Quantity Screw image Rear-I/O cover Computer base M2.5x7 Solid-state Computer base M2x3 drive Subwoofer Palm-rest M2x2 assembly System-board Palm-rest M2.5x5 assembly assembly Touchpad Palm-rest M2x3 bracket assembly Tron-light Palm-rest M2.5x5 holder assembly Wireless-card Computer base M2x3 bracket...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Remove the six screws (M2.5x13) that secure the base cover to the computer base. Loosen the captive screw that secures the base cover to the computer base to...
  • Page 16 Using a plastic scribe, gently pry the base cover from the gap around the captive screw to release the clips on the base cover from the computer base. Lift the base cover off the computer base.
  • Page 17 Disconnect the battery cable from the system board. Press and hold the power button for five seconds to ground the system board.

  • Page 18: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the battery cable to the system board.
  • Page 19 Slide the base cover into the slots on the computer base. Snap the base cover into place. Tighten the captive screw that secures the base cover to the computer base.
  • Page 20 Replace the six screws (M2.5x13) that secure the base cover to the computer base.

  • Page 21: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 22 Lift the hard-drive assembly along with its cable off the computer base. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.
  • Page 23 Disconnect the interposer from the hard drive.

  • Page 24: Replacing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.
  • Page 25 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Align the screw holes on the hard-drive assembly with the screw holes on the computer base. Replace the four screws (M2.5x5) that secure the hard-drive assembly to the computer base.

  • Page 26: Post-Requisites

    Connect the hard-drive cable to the system board. Post-requisites Replace the base cover.

  • Page 27: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Lift the flap covering the wireless card to access the wireless-card bracket...
  • Page 28 Remove the screw (M2x3) that secures the wireless-card bracket to the computer base. Lift the wireless-card bracket off the wireless card. Lift and slide the wireless card out of the wireless-card slot. Disconnect the antenna cables from the wireless card.

  • Page 29: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it. Connect the antenna cables to the wireless card.

  • Page 30: Post-Requisites

    Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the computer base. Post-requisites Replace the base cover.

  • Page 31: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 32 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 33: Replacing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 34: Post-Requisites

    Replace the screw (M2x3) that secures the solid-state drive to the computer base. Post-requisites Replace the base cover.

  • Page 35: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Using your fingertips, carefully spread apart the securing clips on each end of...
  • Page 36 Slide and remove the memory module from the memory-module slot.

  • Page 37: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide the memory module firmly into the slot at an angle.

  • Page 38: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 39: Removing The Rear-I/O Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the two screws (M2.5x7) that secure the rear-I/O cover to the palm- rest assembly.
  • Page 40 Pull the rear-I/O cover from the computer base.

  • Page 41: Replacing The Rear-I/O Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the rear-I/O cover with the slots on the computer base and snap the rear-I/O cover into place.

  • Page 42: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 43: Removing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 44 Disconnect the left and right tron-light cables from the system board. Remove the two screws (M2.5x5) that secure the tron-light holder to the palm-rest assembly.
  • Page 45 Remove the 14 screws (M2.5x8) that secure the computer base to the palm- rest assembly. Starting from left corner, pry the computer base off the palm-rest assembly.
  • Page 46 Lift the computer base off the palm-rest assembly.

  • Page 47: Replacing The Computer Base

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: Ensure that the antenna cables are not covered by the computer base. Align the screw holes on the computer base with the screw holes on the palm- rest assembly.
  • Page 48 Replace the two screws (M2.5x5) that secure the tron-light holder to the palm-rest assembly. Connect the left and right tron-light cables to the system board.

  • Page 49: Post-Requisites

    Route the antenna cables through the routing guides on the computer base. Post-requisites Replace the rear-I/O cover. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 50: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 51 Gently peel the coin-cell battery along with its cable off the palm-rest assembly.

  • Page 52: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Adhere the tape that secures the coin-cell battery to the palm-rest assembly.

  • Page 53: Post-Requisites

    Connect the coin-cell battery cable to the system board. Post-requisites Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 54: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 55 Lift the speakers along with its cable off the palm-rest assembly.

  • Page 56: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the speakers on the palm-rest assembly. NOTE: The rubber grommets may get pushed out while replacing the speaker.

  • Page 57: Post-Requisites

    Connect the speaker cable to the system board. Post-requisites Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 58: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 59 Turn the I/O board over. Disconnect the subwoofer cable.
  • Page 60 Lift the I/O board off the palm-rest assembly.

  • Page 61: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the subwoofer cable to the I/O board. Turn the I/O board over.

  • Page 62: Post-Requisites

    Using the alignment posts, place the I/O board on the palm-rest assembly and align the screw holes on the I/O board with the screw holes on the palm- rest assembly. Replace the two screws (M2.5x5) that secure the I/O board to the palm-rest assembly.

  • Page 63: Removing The Subwoofer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 64 Lift the subwoofer along with its cable off the palm-rest assembly.

  • Page 65: Replacing The Subwoofer

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the subwoofer with the screw holes on the palm-rest assembly. Replace the two screws (M2x2) that secure the subwoofer to the palm-rest...

  • Page 66: Post-Requisites

    Post-requisites Replace the board. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 67: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 68 Disconnect the tobii eye-tracker board cable (optional) from the system board. Open the latch and disconnect the power-button board cable from the system board. Disconnect the logo-board cable from the system board. Turn the computer over. Open the latch and disconnect the macro-keys backlight cable (optional) from the system board.
  • Page 69 11 Open the latch and disconnect the keyboard cable (optional) from the system board. 12 Peel the tape to access the I/O-board cable to the I/O board. 13 Open the latch and disconnect the I/O-board cable from the I/O board. 14 Open the latch and disconnect the touchpad cable from the system board.
  • Page 70 19 Peel the tape that secures the coin-cell battery cable to the system board. 20 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board. 21 Remove the seven screws (M2.5x5) that secure the system-board assembly to the palm-rest assembly.
  • Page 71 22 Lift the system-board assembly off the palm-rest assembly. 23 Remove the heat-sink assembly. 24 Disconnect the I/O-board cable from the back of the system board.
  • Page 72 25 After performing all the above steps, you are left with the system board.

  • Page 73: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 74 Replace the screw (M2.5x5) that secures the USB Type-C port bracket to the system board. Slide the I/O-board cable into the connector on the I/O-board and close the latch to secure the cable. Adhere the tape that secures the I/O-board cable to the I/O board. Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.
  • Page 75 14 Connect the coin-cell battery cable to the system board. 15 Slide the keyboard cable (optional) into the connector on the system board and close the latch to secure the cable. 16 Slide the keyboard-backlight cable (optional) into the connector on the system board and close the latch to secure the cable.
  • Page 76 18 Slide the macro-keys backlight cable (optional) into the connector on the system board and close the latch to secure the cable. 19 Turn the computer over. 20 Connect the logo-board cable to the system board. 21 Slide the power-button board cable into the connector on the system board and close the latch to secure the cable.

  • Page 77: Post-Requisites

    24 Adhere the tape that secures the display cable to the system board. Post-requisites Replace the memory modules. Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.

  • Page 78: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 79 Peel off the tape that secures the fan cable to the fan. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. Turn the system-board assembly over. Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board.
  • Page 80 Lift the heat-sink assembly off the system board.

  • Page 81: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the fan and heat-sink assembly is replaced, use the thermal pad provided in the kit to ensure that thermal conductivity is achieved.
  • Page 82 Replace the seven screws (M2x3) that secure the heat-sink assembly to the system board. Turn the system-board assembly over. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, place the fans on the slots on the system board. Connect the fan cables to their respective connectors on the system board.

  • Page 83: Post-Requisites

    Adhere the tape that secures the fan cables to the fans. Post-requisites Follow the procedure from step 2 to step 18 in “Replacing the system board”. Replace the computer base. Replace the rear-I/O cover. Replace the memory modules. Replace the solid-state drive.

  • Page 84: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 85 Remove the cable from the routing guides on the palm-rest assembly.

  • Page 86: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot on the palm-rest assembly. Using the alignment post, place the power-adapter port bracket on the power-adapter port.

  • Page 87: Post-Requisites

    Replace the screw (M2x3) that secures the power-adapter port bracket to the palm-rest assembly. Post-requisites Follow the procedure from step 2 to step 18 in “Replacing the system board”. Replace the computer base. Replace the rear-I/O cover. Replace the memory modules.

  • Page 88: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 89 Lift the power-button board along with its cable off the palm-rest assembly.

  • Page 90: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power-button board on the palm-rest assembly, and align the screw holes on the power-button board with the screw holes on the palm-rest assembly.

  • Page 91: Post-Requisites

    Post-requisites Follow the procedure from step 2 to step 18 in “Replacing the system board”. Replace the computer base. Replace the rear-I/O cover. Replace the memory modules. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.

  • Page 92: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...

  • Page 93: Procedure

    Procedure Remove the six screws (M2.5x5) that secure the display assembly to the palm- rest assembly. Turn the computer over. Peel the tape to remove the antenna cables from the palm-rest assembly. Remove the logo board cable from the routing guides on the palm-rest assembly.
  • Page 94 Remove the tobii eye-tracker cable and the display cable from the routing guides on the palm-rest assembly. Push the antenna cables, logo board cable, tobii eye-tracker cable, and the display cable through the holes on the palm-rest assembly.
  • Page 95 Lift the display assembly off the computer base.

  • Page 96: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm-rest assembly on the display assembly. Push the antenna cables, the logo-board cable, the tobii eye-tracker cable, and the display cable through the holes on the palm-rest assembly.
  • Page 97 Route the antenna cables and the logo-board cable through the routing guides on the palm-rest assembly. Turn the computer over.

  • Page 98: Post-Requisites

    Replace the six screws (M2.5x5) that secure the display assembly to the palm- rest assembly. Post-requisites Replace the power-adapter port. Follow the procedure from step 2 to step 18 in “Replacing the system board”. Replace the computer base. Replace the rear-I/O cover.

  • Page 99: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 100 Lift the battery off the palm-rest assembly.

  • Page 101: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the battery on the palm-rest assembly, and align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 102: Post-Requisites

    Post-requisites Replace the computer base. Replace the rear-I/O cover. Replace the solid-state drive. Replace the wireless card. Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 103: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 104 Lift the touchpad bracket off the palm-rest assembly. Open the computer 90 degrees, and using a plastic scribe to release the touchpad from the adhesive on the palm-rest assembly.
  • Page 105 Peel the touchpad off the palm-rest assembly. CAUTION: To avoid potential damage to the alignment posts on palm-rest assembly, carefully peel the touchpad off the palm-rest assembly.

  • Page 106: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, adhere the touchpad to the palm-rest assembly. NOTE: Clean the adhesive thoroughly on the palm-rest assembly to avoid having a gap between the touchpad and the palm-rest assembly.

  • Page 107: Post-Requisites

    Align the screw holes on the touchpad bracket with the screw holes on the palm-rest assembly. Replace the five screws (M2x3) that secure the touchpad bracket to the palm-rest assembly. Slide the touchpad cable and touchpad buttons cable into their respective connectors on the touchpad and close the latches to secure the cables.
  • Page 108 Replace the base cover.

  • Page 109: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 110 Lift the keyboard bracket off the palm-rest assembly. Open the latches and disconnect the macro-keys cable and macro-keys backlight cable from the keyboard.
  • Page 111 Peel off the macro-keys cable and macro-keys backlight cable from the keyboard.
  • Page 112 Lift the keyboard at an angle, and remove it from the tabs on the palm-rest assembly.

  • Page 113: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that there are no cables under the keyboard. Slide the keyboard under the tabs on the palm-rest assembly.
  • Page 114 Adhere the macro-keys cable and the macro-keys backlight cable to the keyboard. Align the screw holes on the keyboard bracket with the screw holes on the palm-rest assembly.

  • Page 115: Post-Requisites

    Replace the 17 screws (M2x3) that secure the keyboard bracket to the palm- rest assembly. Post-requisites Replace the battery. Replace the power-adapter port. Follow the procedure from step 2 to step 18 in “Replacing the system board”. Replace the subwoofer. Replace the board.
  • Page 116 13 Replace the base cover.

  • Page 117: Removing The Macro Keys

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...

  • Page 118: Procedure

    Procedure Lift the macro keys at an angle, and release it from the tabs on the palm-rest assembly.

  • Page 119: Replacing The Macro Keys

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that there are no cables under the macro keys. Slide the macro keys under the tabs on the palm-rest assembly.

  • Page 120: Post-Requisites

    Post-requisites Replace the keyboard. Replace the battery. Replace the power-adapter port. Follow the procedure from step 2 to step 18 in “Replacing the system board”. Replace the subwoofer. Replace the board. Replace the coin-cell battery. Replace the computer base. Replace the rear-I/O cover.

  • Page 121: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...

  • Page 122: Procedure

    Procedure After performing all the prerequisites, we are left with the palm rest.

  • Page 123: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites Replace the display assembly.
  • Page 124 19 Replace the base cover.

  • Page 125: Downloading Drivers

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.

  • Page 126: Downloading The Chipset Driver

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.

  • Page 127: Downloading The Graphics Driver

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.

  • Page 128: Downloading The Network Driver

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.

  • Page 129: Downloading The Tobii Driver

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.

  • Page 130: Downloading The Usb Driver

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.

  • Page 131: Downloading The Wireless Driver

    Click Drivers & downloads. Click the Detect Drivers button. Review and agree to the Terms and Conditions for using Dell System Detect, then click Continue. If necessary, your computer starts to download and install Dell System Detect.
  • Page 132 11 Click Category for manual download and installation. 12 Click Network in the drop-down list. 13 Click Download to download the wireless driver for your computer. 14 After the download is complete, navigate to the folder where you saved the wireless driver file.

  • Page 133: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 134: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 135: Enabling Or Disabling The Usb In Bios Setup Program

    Enabling or disabling the USB in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed.

  • Page 136: System Setup Options

    System setup options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 7. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format.
  • Page 137 Main Second HDD Displays the type of secondary hard- drive installed. Third HDD Displays the type of third hard-drive installed. M.2 PCIe SSD-1 Displays the type of primary SSD installed. M.2 PCIe SSD-2 Displays the type of secondary SSD installed. M.2 PCIe SSD-3 Displays the type of third SSD installed.
  • Page 138 Advanced provided by Intel Trusted Execution Technology. Default: Disabled Integrated NIC Enables you to enable or disable the on-board LAN controller. Default: Enabled USB Emulation Enables you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices.
  • Page 139 Advanced SATA Operation Enables you to configure the operating mode of the integrated SATA hard drive controller. Default: AHCI Adapter Warnings Ebales you to choose if the computer should display warning messages when you use AC adapters that are not supported by your computer.
  • Page 140 Customization mode. Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable SupportAssist OS recovery. Default: Enabled...
  • Page 141 Table 9. System setup options—Security menu Security Unlock Setup Status Displays if the setup status is unlocked. Admin Password Status Displays if the administrator password is clear or set. Default: Not set System Password Status Displays if the system password is clear or set.
  • Page 142 Security When enabled, this setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear command. Changes to this setting take effect immediately. Default: Enabled UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
  • Page 143 Boot Boot Option #3 Displays the available third boot option. Table 11. System setup options—Exit menu Exit Save Changes and Reset Allows you to exit system setup and save your changes. Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options.

  • Page 144: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen.

  • Page 145: Reinstall Windows Using A Usb Recovery Drive

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears.

  • Page 146: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 147: Diagnostics

    If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Diagnostics Power and battery-status light: Indicates the power and battery-charge status. Solid amber – Computer is running on battery and the battery has less than 10 percent charge.

  • Page 148: Wi-Fi Power Cycle

    Light Pattern Problem description Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. •...

  • Page 149: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 150: Getting Help And Contacting Alienware

    Table 13. Alienware products and online self-help resources Information about Alienware products www.alienware.com and services Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows...

  • Page 151: Contacting Alienware

    NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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