Dell DA300 User Manual page 13

Problems
drive when connected
to the mobile adapter
Resolution on the
monitor is lower than
4K 60Hz when
connected to the HDMI
or DisplayPort of your
mobile adapter
The mobile adapter is
not charging your
computer through the
USB-C port
The mobile adapter is
not supporting MAC
address pass-through
and PXE boot
PXE boot in
UEFI/Legacy mode is
not working
No video on the
monitor attached to the
mobile adapter
Video on the attached
monitor is distorted or
corrupted
Possible solutions
•
It is recommended that you connect external
SSD/HDD/Optical drive to your computer directly.
The mobile adapter supports up to 4K 60Hz. The
resolution supported is dependent on the DisplayPort
1.3/ DisplayPort 1.4 support from your computer as well
as the 4K support on displays (monitors/ projectors).
The mobile adapter does not support Power Delivery
specifications and does not provide power pass through
the USB-C port.
•
The mobile adapter supports MAC address pass-
through and PXE boot with system BIOS support.
•
If your computers BIOS doesn't support MAC
address pass-through and PXE boot, the mobile
adapter will be unable to support these features.
PXE boot support depends on the BIOS of your
computer. For more information, check the
documentation for your computer.
•
Check the video connection cables.
•
Unplug the peripheral from the mobile adapter, wait
for 10 seconds then plug in the peripheral.
•
Check the video connection cables.
•
Check and update the video resolution under Control
Panel > All Control Panel Items > Display > Screen
Resolution.
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