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Vidicode Espero Desktop Manual

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Voice Server Espero
Voice Server
Voice Server
Voice Server
for ISDN II II II II & & & & PRI
for ISDN
for ISDN
for ISDN
Manual
Manual
Manual
Manual
1.019 09 © Vidicode 2009
Espero
Espero
Espero
PRI
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  • Page 1 Voice Server Espero Voice Server Espero Voice Server Voice Server Espero Espero for ISDN for ISDN II II II II & & & & PRI for ISDN for ISDN Manual Manual Manual Manual 1.019 09 © Vidicode 2009...
  • Page 2 Manual Voice Server Espero © Vidicode 2009...
  • Page 3 The key will always exit the current operation. When editing text they function as explained in the table of the alpha-numerical functions below. Manual Voice Server Espero © Vidicode 2009...
  • Page 4 Function- - - - keys desktop model Function keys desktop model Function Function keys desktop model keys desktop model Function keys 19” model Function keys 19” model Function keys 19” model Function keys 19” model Manual Voice Server Espero © Vidicode 2009...
  • Page 5 Alfa- - - - numerical functions Alfa numerical functions Alfa Alfa numerical functions numerical functions Manual Voice Server Espero © Vidicode 2009...
  • Page 6 Keep the Voice Server away from excessive dust and dirt. Do not use aggressive chemicals, cleaning solvents or strong detergents to clean the Voice Server. Manual Voice Server Espero © Vidicode 2009...

  • Page 7: Table Of Contents

    Operation basics............ 28 3.2.1 Function keys ............... 28 3.2.2 Soft keys ............... 28 3.2.3 Frequently used key indicators ........29 3.2.4 Save Changes ............... 30 System configuration ..........31 Opening the System menu ........31 Manual Voice Server Espero © Vidicode 2009...
  • Page 8 Network active ............46 FTP active............... 47 FTP user ..............47 FTP password............48 FTP server port ............48 DHCP server ............49 IP address............... 49 IP subnet mask ............50 Gateway ..............50 Manual Voice Server Espero © Vidicode 2009...
  • Page 9 More about Call Queues ..........77 Voice Mail ...............81 Introduction to Voice Mail........81 The Voice Mail list ..........81 8.2.1 Voice Mail to E-mail............. 82 8.2.2 Voice Mail to (mobile) phone ........83 Manual Voice Server Espero © Vidicode 2009...
  • Page 10 The example of many unanswered calls .... 108 17.3 Call Statistics when the Voice Server is in service108 Appendix B Call Recording....109 18.1 Making recordings ..........109 18.2 Search, playback, CD copy and monitoring..109 Manual Voice Server Espero © Vidicode 2009...
  • Page 11 20.1 Install the software ..........133 20.2 Start ..............133 20.3 View recordings on CD........134 20.4 Create an archive on Hard disk......135 20.5 Recycle bin............136 20.6 Export recordings ..........137 Manual Voice Server Espero © Vidicode 2009...
  • Page 12 The Call Recorder Access System software ..141 21.1.1 Playing recordings ..........142 21.1.2 Queries ..............142 21.1.3 Call statistics............142 21.1.4 Fax viewing ............. 143 21.2 The RTR Call Monitor software......143 Appendix F APPLICATION NOTE ....145 Index..............147 Manual Voice Server Espero © Vidicode 2009...

  • Page 13: Introduction

    A CD writer is optional and available for the desktop model as well as for the 19” model. This manual applies to all variations of the Voice Server Espero. The operation is kept almost the same between models. Manual Voice Server Espero © Vidicode 2009...

  • Page 14: Basic Functions

    Quite often it is unknown how many calls remain unanswered and how they are distributed over departments or times of the day. To come up with a good solution it is important that you analyse the data of a certain period, of departments, etc. Manual Voice Server Espero © Vidicode 2009...

  • Page 15: Data Storage

    Voice mail will be forwarded to the users via E-mail . This is a network application. The Espero will E-mail its status to the network manager in Manual Voice Server Espero © Vidicode 2009...

  • Page 16: Search Voice Mail

    PC’s with Microsoft Windows. Compressed recordings take up 1/10th of the size of uncompressed recordings. Therefore the compression has a profound effect on the storage capacity in terms of recording time. Manual Voice Server Espero © Vidicode 2009...

  • Page 17: Installation

    2 or 4 ISDN cable with two RJ45 connectors (30 centimetres) 2 or 4 ISDN T-adapters Headset This manual All models with CD recorder A CD with Call Recorder Quick CD Access software A recordable CD Manual Voice Server Espero © Vidicode 2009...

  • Page 18: Connecting The Power Supply

    2.2 Connecting the power supply 2.2.1 On the desktop model The Espero desktop model is powered through an AC power adapter. It does not have an On/Off switch; the Voice Server is turned on by connecting the power supply. 2.2.2 On the 19”...

  • Page 19: Connecting The Isdn Lines

    Voice Server Espero desktop model Voice Server Espero desktop model Voice Server Espero desktop model Menu keys Display Function keys Speaker Alfa-Numerical keys CryptoCard reader CD Drive Recorder keys Speakerphone key Volume adjustment Manual Voice Server Espero © Vidicode 2009...
  • Page 20 Voice Server Espero Desktop model ISDN II Connections Voice Server Espero Desktop model ISDN II Connections Voice Server Espero Desktop model ISDN II Voice Server Espero Desktop model ISDN II Connections Connections Power Loudspeaker Microphone RS232 serial connection Ethernet/LAN ISDN BRI 4 IN/OUT...
  • Page 21 Voice Server Espero PRI 19”model Voice Server Espero PRI 19”model CD-player Internal loudspeaker Menu keys Display Function keys Alfa-Numerical / Recorder keys Loudspeaker Microphone Ethernet/LAN 10. RS232 serial connection 11. ISDN PRI Out 12. ISDN PRI In Manual Voice Server Espero © Vidicode 2009...

  • Page 22: Connecting To Basic Rate Isdn

    ISDN BRI 1 on the Voice Server. Connect the port of the splitter labeled TE with the NT1 box. Make the same connections for the ports ISDN BRI 2, 3 and 4. Manual Voice Server Espero © Vidicode 2009...
  • Page 23 Connections ISDN II Connections ISDN II desktop model desktop model desktop model Connections ISDN II– – – – 19” model Connections ISDN II 19” model Connections ISDN II Connections ISDN II 19” model 19” model Manual Voice Server Espero © Vidicode 2009...

  • Page 24: Connecting To E1 Primary Rate Isdn

    Voice Server PRI to the PBX as is shown in the figure below. Connections of the Espero PRI Connections of the Espero PRI – – – – desktop model Connections of the Espero PRI Connections of the Espero PRI desktop model desktop model desktop model Manual Voice Server Espero © Vidicode 2009...

  • Page 25: Connect The Network

    ISDN standard. If there is a problem, nothing will be damaged but you may need assistance from your dealer to provide the correct cable. Manual Voice Server Espero © Vidicode 2009...
  • Page 26 Manual Voice Server Espero © Vidicode 2009...

  • Page 27: Configuration And Operation

    MSN numbers you want to use with the Voice Server. If you need extra MSN numbers just make them up. These virtual MSN numbers can not be dialled from the outside. Manual Voice Server Espero © Vidicode 2009...

  • Page 28: Operation Basics

    The operation of the menu keys is determined by the text in the display right above the corresponding key. Throughout the manual figures representing the display are used to show the required action corresponding to the described feature. Manual Voice Server Espero © Vidicode 2009...

  • Page 29: Frequently Used Key Indicators

    • Press STOP STOP STOP to return to operating mode STOP CHANGE will toggle the item in the display between "On" and "Off" In some cases CHANGE is used to increase or decrease a value. Manual Voice Server Espero © Vidicode 2009...

  • Page 30: Save Changes

    Press STOP in the menu and the display will show: Settings Save changes? CANCEL YES returns the Espero to normal use with changed settings NO returns the Espero to normal use without changed settings CANCEL returns to the settings Manual Voice Server Espero © Vidicode 2009...

  • Page 31: System Configuration

    Attendant list for the called number. If the number is in the list it will start the procedure for this specific number. The number can be subject to a time table. See chapter 6. Manual Voice Server Espero © Vidicode 2009...

  • Page 32: User Greetings

    Call Statistics: NEXT CHANGE STOP 4.5 Answering time This is the time between the arrival of the call and the Voice Server answering (when it is instructed to answer immediately). A very short Manual Voice Server Espero © Vidicode 2009...

  • Page 33: No Answer Timeout

    Min. Rec. Duration: NEXT - CHANGE + STOP • Press + + + + or - - - - to increase or decrease the Minimum Recording Duration by 1 second. Manual Voice Server Espero © Vidicode 2009...

  • Page 34: Maximum Recording Duration

    The Voice Server must be configured to work without a connected PBX in Stand Alone Mode. Stand Alone Mode: NEXT CHANGE STOP Manual Voice Server Espero © Vidicode 2009...

  • Page 35: Connection

    See the description of the Number list in Chapter 18.9. The setting Number list determines whether the number list is used as “blacklist” or “white list” or whether it is turned “Off”. Manual Voice Server Espero © Vidicode 2009...

  • Page 36: Number Filter

    Please note most service providers don’t allow replacement and will correct the replacement with the general number. When "Off" is selected there is no number filtering active. Manual Voice Server Espero © Vidicode 2009...

  • Page 37: Replacement

    When "Outgoing" is selected the message will be played when an outgoing call is answered. When "Always" is selected the message is played on both incoming and outgoing calls. When "Off" is selected there is no notification. Manual Voice Server Espero © Vidicode 2009...

  • Page 38: Action

    The following functions can be selected for the operation of the [ Action: • Start • Stop • Start + Stop • Stop + Start • Save rec. • Start + Save • E-mail rec. • Start + E-mail • Off Manual Voice Server Espero © Vidicode 2009...

  • Page 39: Dialling

    Voice Server. The command will either be + two digits + an optional telephone number. [**] Dialling: Off NEXT CHANGE BACK The options are: • Save last • E-mail last Manual Voice Server Espero © Vidicode 2009...
  • Page 40 Erase last recording (must be enabled in the hidden menu first). There are also similar commands for voice functions, but these commands are always enabled: 8(xx) 8(xx) 8(xx) 8(xx) 7(xx) and 7(xx) and 7(xx) and 7(xx) and Manual Voice Server Espero © Vidicode 2009...

  • Page 41: Compression

    CHANGE to enable or disable. CHANGE CHANGE Use CryptoCard: On NEXT CHANGE STOP When the Use CryptoCard function is enabled and there is no card inserted the Voice Server will sound a warning and display: Manual Voice Server Espero © Vidicode 2009...

  • Page 42: Cd Copy

    The CD Copy time determines the time of the day when the recordings are copied to the CD. The CD Copy operation takes place once a day, preferably at a time when the phones are least busy. Manual Voice Server Espero © Vidicode 2009...

  • Page 43: Auto Delete

    When password protection has been enabled all actions that change the operation are blocked before the correct password has been entered. Password: Off NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE to enter a password. CHANGE Manual Voice Server Espero © Vidicode 2009...

  • Page 44: Remove Password Protection

    4.25 Set the Clock To set the Clock Clock do the following: Clock Clock Clock: Mo 22-04-08 11:03 NEXT CHANGE STOP • Press CHANGE CHANGE to change the setting of the clock. CHANGE CHANGE Manual Voice Server Espero © Vidicode 2009...

  • Page 45: Set The Language

    There is only a small difference between the language settings English and American. Normally the date format is displayed according to the European style convention (dd-mm-yy). When American is selected this will become (mm-dd-yy). Manual Voice Server Espero © Vidicode 2009...

  • Page 46: Configuration Of The Ethernet Interface

    5.1 Network active To begin the network configuration on the desktop model: • Press the function key to enter the network settings. On the 19” model: • Press • Press LAN The display will show: Manual Voice Server Espero © Vidicode 2009...

  • Page 47: Ftp Active

    • Press STORE STORE STORE to save the FTP user name. STORE • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Voice Server Espero © Vidicode 2009...

  • Page 48: Ftp Password

    Use the numerical keys to enter the FTP server port number. • Press STORE STORE STORE to save the FTP server port number. STORE • Press NEXT NEXT NEXT to move on to the next menu item. NEXT Manual Voice Server Espero © Vidicode 2009...

  • Page 49: Dhcp Server

    CHANGE to enter the IP address CHANGE CHANGE IP addr: »00.000.000.000 STORE CANCEL Use the numerical keys to enter the IP address. • Press STORE STORE STORE to save the IP address. STORE Manual Voice Server Espero © Vidicode 2009...

  • Page 50: Ip Subnet Mask

    The Gateway is used if access from outside the network is required. If so the Gateway and the IP subnet mask must be entered. Gateway: 0.0.0.0 NEXT CHANGE STOP • Press CHANGE CHANGE to enter the Gateway address. CHANGE CHANGE Gateway: »00.000.000.000 STORE CANCEL Manual Voice Server Espero © Vidicode 2009...

  • Page 51: Ip Name

    5.11 E-mail Status reports and malfunctions can be e-mailed to an E-mail address. Email: john@vididcode.com NEXT CHANGE STOP • Press CHANGE CHANGE to enter an E-mail address. CHANGE CHANGE Email: » STORE CANCEL Manual Voice Server Espero © Vidicode 2009...

  • Page 52: Reply Address

    In case of an SMTP server outside the network both the Gateway Gateway and the Subnet Mask Gateway Gateway Subnet Mask Subnet Mask has to be set later on. Subnet Mask SMTP serv: 0.0.0.0 NEXT CHANGE STOP Manual Voice Server Espero © Vidicode 2009...

  • Page 53: Smtp-Server Port

    NEXT to move on to the next menu item. NEXT 5.15 Domain name When the SMTP server is outside the network the domain name of this server is required. Contact your provider for more information. Manual Voice Server Espero © Vidicode 2009...

  • Page 54: Dns Server

    Use the numerical keys to enter the DNS server. • Press STORE STORE to save the DNS server. STORE STORE • Press NEXT NEXT to move on to the next menu item. NEXT NEXT Manual Voice Server Espero © Vidicode 2009...

  • Page 55: Ntp Server

    CHANGE to change the NTP server port number. CHANGE CHANGE NTP port: » CANCEL Use the numerical keys to enter the NTP port number. • Press STORE STORE STORE to save the FTP server port number. STORE Manual Voice Server Espero © Vidicode 2009...

  • Page 56: Gmt Correction

    The computer must then send back an OK or Error, also using an UDP message. For more information on this please contact your dealer. UDP addr: 0.0.0.0. NEXT CHANGE STOP • Press CHANGE CHANGE CHANGE to enter the UDP address. CHANGE Manual Voice Server Espero © Vidicode 2009...

  • Page 57: Udp Port

    NEXT to move on to the next menu item. NEXT 5.22 Telnet Telnet can be used to log on to the Voice Server and configure it from your PC. If required contact your supplier for more details. Manual Voice Server Espero © Vidicode 2009...

  • Page 58: Service Timer

    This requires the RTR Call Monitor software, which connects with the Voice Server over the network. With the Monitor function “On” the telephone numbers of both local and remote caller are displayed. Monitor active: CHANGE STOP Manual Voice Server Espero © Vidicode 2009...
  • Page 59 RTR Call Monitor software. Monitor pwd: 0000 CHANGE STOP • Press CHANGE CHANGE to enter a password CHANGE CHANGE • Press STOP STOP STOP to exit the network configuration. STOP Manual Voice Server Espero © Vidicode 2009...
  • Page 60 Manual Voice Server Espero © Vidicode 2009...

  • Page 61: The Call Attendant

    There are three steps to make a menu: • Make a recording of the spoken messages for the menu. • Tell the menu what it should do • Connect one of your telephone numbers to the menu Manual Voice Server Espero © Vidicode 2009...

  • Page 62: Record A Voice Menu

    Use a message number from 100 to 399: Selection Menu (press PLAY or REC) NEXT [100] CHANGE STOP • First connect the supplied headset, because you will need a microphone. Manual Voice Server Espero © Vidicode 2009...

  • Page 63: What Should The Voice Menu Do

    No action No action None Connect to the Refer to transfer page (e.g. operator 402) pointing to the extension # of the operator For now assume that sales has the transfer page number 400. Manual Voice Server Espero © Vidicode 2009...
  • Page 64 <<DTMF>> CLEAR BACK • Type 402 402 (for the operator). • Press BACK BACK BACK. BACK Selection for Menu 100 Save Changes CANCEL • Press YES YES. Your menu page is now completed. Manual Voice Server Espero © Vidicode 2009...

  • Page 65: Assign A Telephone Number To The Menu

    NEXT you can browse through the list. With CHANGE CHANGE you can NEXT NEXT CHANGE CHANGE change the selected number. With NEW NEW you can add a new number to the list. When you select NEW NEW you see the following: Manual Voice Server Espero © Vidicode 2009...
  • Page 66 CHANGE Attendantlist – 1/3 123456 > 100 TABLE NUMBER DELETE BACK • Press BACK BACK BACK and NEW BACK NEW and create a new entry for 123456. • Press TABLE TABLE. TABLE TABLE Manual Voice Server Espero © Vidicode 2009...
  • Page 67 Upon answering the Voice Server will: See if DAY DAY or NIGHT NIGHT service is selected, NIGHT NIGHT when DAY DAY is selected, first look at the timetable for DAY DAY service for the number that was called. Manual Voice Server Espero © Vidicode 2009...

  • Page 68: More About The Attendant List

    A telephone number can be set to the message number "Off" meaning no action is to be taken. This can be used to exclude phone numbers when using wildcards below it in the list. Manual Voice Server Espero © Vidicode 2009...

  • Page 69: Some Advice

    Including any part of the area code in the numbers entered in the Attendant list will prevent matching. 6.6 Some advice When you have never made attendant menu’s we have some recommendations for you that you may find helpful. Manual Voice Server Espero © Vidicode 2009...
  • Page 70 If it sounds good listen to it via the telephone. If you are happy with the sound that you hear via the telephone you can continue recording all the voice menu’s and only listen to them via the loudspeaker. Manual Voice Server Espero © Vidicode 2009...

  • Page 71: Transfer Messages

    • Press the Message Message Message key and you will see: Message Selection menu (press PLAY or REC) NEXT [100] CHANGE STOP • Type a number from 400 to 699 e.g. 425. You will see Manual Voice Server Espero © Vidicode 2009...
  • Page 72 Notification. The number can also be left as it is by default; unchanged. Then the Voice Server will connect to the number that was originally called. Next you must define what you want to happen if the extension is busy or does not answer. Manual Voice Server Espero © Vidicode 2009...

  • Page 73: Call Queue Transfer Messages

    Direct Connect or Notification. The reason is that normally the Voice Server will just connect the caller to the extension. Perhaps you You will be connected to our sales want it to say something like: “ Manual Voice Server Espero © Vidicode 2009...
  • Page 74 (System 1), or it can keep on trying the extensions (System 2). The difference between the two systems is that with System 2 the PBX may be annoyed by all the Manual Voice Server Espero © Vidicode 2009...

  • Page 75: Configuration Of The Call Queue

    • Record the message as you are used to do using the recorder keys, e.g.: “All employees of our sales department are busy, please wait a moment to be served.” • Press CHANGE CHANGE CHANGE CHANGE Manual Voice Server Espero © Vidicode 2009...
  • Page 76 The Busy/No Answer option of the Call Queue is different from that of other Transfer pages. As explained in the previous paragraph, the Call queues can be made to point to other Transfer pages. Manual Voice Server Espero © Vidicode 2009...

  • Page 77: More About Call Queues

    090 to 099 provided by the user. Otherwise identical to combination 2 above System messages 050 to 071 present The appropriate position in the queue audio file is played when joining the Manual Voice Server Espero © Vidicode 2009...
  • Page 78 (only known by the Espero and the PBX) to enable interesting features to be created on the PBX. If no phone number is specified the originally called number of the incoming call is used. Manual Voice Server Espero © Vidicode 2009...
  • Page 79 A common queue message number is possible by specifying a queue number as the phone number. The queue number must be prefixed with a "#" ("#1" defines queue 1) and the number passed to the PBX is the originally called number. Manual Voice Server Espero © Vidicode 2009...
  • Page 80 Manual Voice Server Espero © Vidicode 2009...

  • Page 81: Voice Mail

    The list can also contain entries with a so called code. These are the telephone numbers that can listen to the voice mail when they call the extension from remote. Manual Voice Server Espero © Vidicode 2009...

  • Page 82: Voice Mail To E-Mail

    This is the first entry in the list. It means that voice mail recorded from a caller for the number 3471000 will be e-mailed to info@vidicode.com. It is important to mention that the caller may have been redirected via a Transfer message to another number.

  • Page 83: Voice Mail To (Mobile) Phone

    There is no procedure to sign on because recognition of a remote number is a safe procedure. To install this follow the same steps as above. Make a new entry, enter the number of the accountant’s extension and press OK. Manual Voice Server Espero © Vidicode 2009...

  • Page 84: Answering Machine Messages

    A typical Answering machine message that can always be used is: - There is no one available to answer your call. Please leave a message after the beep, and we will return your call as soon as possible. Manual Voice Server Espero © Vidicode 2009...

  • Page 85: User Voice Mail

    *795 *795 Delete Busy message (high and low beeps are heard) *795 *795 The user must dial an external line and enter the command. When listening to voice mail there are three commands: Manual Voice Server Espero © Vidicode 2009...
  • Page 86 • Press 3 to skip to the next message • Press 1 to return to the first message These commands are available when listening from the extension and when dialling in from remote. Manual Voice Server Espero © Vidicode 2009...

  • Page 87: Data Input

    • the code is specified as correct • an OK response is received from the network An input is 'bad' if: • the fixed length was not reached (timeout) • the entry was empty Manual Voice Server Espero © Vidicode 2009...
  • Page 88 It is also possible to enable user confirmation of the input: The entered digits are played back and the caller must select if the entry is correct or not. System Messages 037, 038 and 000 to 009 contain the audio prompts and digits. Manual Voice Server Espero © Vidicode 2009...

  • Page 89: System Messages

    MUSIC.WAV MUSIC.WAV. The specified message is played instead MUSIC.WAV MUSIC.WAV off queue position messages 050-070. They should be long enough for the maximum time a caller will be held in the queue. Manual Voice Server Espero © Vidicode 2009...
  • Page 90 System Messages 80 to 99 are also optional and used only in a Call Queue. The user provides these messages and copies them to the VS using FTP. As with all cases of “broadcasting” music the user is responsible for the appropriate license: Manual Voice Server Espero © Vidicode 2009...

  • Page 91: Call Logging And Call Statistics

    To retrieve the data we recommend the Call Recorder and Voice Server Access System for the PC. This program stores the database. It allows you to define queries on the database. The selected data can be presented in bar charts. Manual Voice Server Espero © Vidicode 2009...

  • Page 92: How To Work With Call Statistics

    The instruction to analyse data is part of the manual of the Call Recorder and Voice Server Access System for the PC. In Appendix A Appendix A you will find some examples of the use of Call Statistics. Appendix A Appendix A Manual Voice Server Espero © Vidicode 2009...

  • Page 93: Call Recording

    In Appendix B Appendix B you will find more information on Call Recording and the Appendix B Appendix B use of the Call Recorder function of the Espero. Manual Voice Server Espero © Vidicode 2009...
  • Page 94 Manual Voice Server Espero © Vidicode 2009...

  • Page 95: User Commands

    Voice Server. Please note that these commands only function when enabled in the configuration of the Voice Server. The exception is the command used to start or stop recording during the call. Manual Voice Server Espero © Vidicode 2009...
  • Page 96 44(number) Start recording and save/mark the outgoing call to the given number 47(number) Start recording and dial the given number Erase the last recording (must be enabled in the hidden menu) Manual Voice Server Espero © Vidicode 2009...

  • Page 97: Using The Cd Drive And The Cd Menu

    Creating a directory on the CD is necessary to make the CD readable for the PC. • Press the function key to enter the disk menu Press NEXT NEXT once. NEXT NEXT • The display will show: Manual Voice Server Espero © Vidicode 2009...

  • Page 98: Erase Cd Re-Writable

    • Press NEXT NEXT three times. NEXT NEXT The display will show: Erase CD Re-Writable? NEXT EJECT START STOP • Press START START to proceed erasing the CD START START The display will show: Manual Voice Server Espero © Vidicode 2009...

  • Page 99: Software Update

    The Voice Server has the ability to update its own internal operating software from CD. • Press the function key to enter the disk menu and press NEXT NEXT four times. NEXT NEXT The display will show: Manual Voice Server Espero © Vidicode 2009...
  • Page 100 WARNING! Do not interrupt the Voice Server in any way at this point! WARNING WARNING WARNING Interrupting the software update may cause un-recoverable failure! When the update is finished the display will show: Manual Voice Server Espero © Vidicode 2009...
  • Page 101 Update finished STOP • Press STOP STOP to finish. STOP STOP The recordings in memory and your settings will remain intact after the software update. Manual Voice Server Espero © Vidicode 2009...
  • Page 102 Manual Voice Server Espero © Vidicode 2009...

  • Page 103: The Hard Disk Menu

    NEXT to continue with the Total number of recordings NEXT NEXT The display will show: Total recordings: 648 STOP The total number of recordings is displayed. • Press STOP STOP STOP to leave the disk menu. STOP Manual Voice Server Espero © Vidicode 2009...
  • Page 104 Manual Voice Server Espero © Vidicode 2009...

  • Page 105: Acknowledgements

    Voice Server. The further configuration options concern all aspects of operation. In our experience most people are interested in configurations related to user’s access. Manual Voice Server Espero © Vidicode 2009...

  • Page 106: Liability

    Vidicode assumes no liability regarding incorrect notification of call recording. Vidicode is not a source of official interpretation of laws of any country or state and shall not be construed as a source for making decisions. Manual Voice Server Espero © Vidicode 2009...

  • Page 107: Appendix A Call Statistics

    It might be argued that call statistics are not that important in the given example, because the employees involved will be aware of the situation. Still the statistics form strong support for the solution because they provide accurate and unbiased information. Manual Voice Server Espero © Vidicode 2009...

  • Page 108: The Example Of Many Unanswered Calls

    If this happens it is even more important to know how long these callers have waited in the queue. Manual Voice Server Espero © Vidicode 2009...

  • Page 109: Appendix B Call Recording

    MAIL LAST STOP • Select LAST LAST to play the last recording. This can be either a Voice LAST LAST mail or a recorded call. The display will show information about the recording: Manual Voice Server Espero © Vidicode 2009...

  • Page 110: To Search Stored Recordings

    DISK STOP • Select CD CD or DISK DISK to play recordings from the selected device. DISK DISK Calls from »9-03-05 SEARCH LOCAL STOP • Use the numerical keys to enter a date. Manual Voice Server Espero © Vidicode 2009...

  • Page 111: Search According To Local Number

    18.4.1 Search according to local number Open the search menu as described in § 18.4. Remember that the entered date will always be incorporated in the search. The display will show: Manual Voice Server Espero © Vidicode 2009...
  • Page 112 Use the keys to move the selected recording one up or down. • Press the key to start playback of the selected recording. The display will show: Manual Voice Server Espero © Vidicode 2009...

  • Page 113: Search According To Remote Number

    For example enter 03520 to search for all recordings which start with the number 03520. The are used to move the cursor left or right. It is also possible to refine the search even further Manual Voice Server Espero © Vidicode 2009...

  • Page 114: Search According To Connected Number

    18.4.3 Search according to connected number Open the search menu as described in § 18.4.2. The display will show: Manual Voice Server Espero © Vidicode 2009...
  • Page 115 The display will show: 14-07-05 12:11 SEARCH INFO STOP For the entered number 03520 there were 2 recordings found. The first of the two recordings is selected for playback, the date and time of Manual Voice Server Espero © Vidicode 2009...

  • Page 116: Refined Search According To Channel Number

    CHANNEL to enter a channel number to search for. CHANNEL CHANNEL The display will show: Channel number = » SEARCH DATE LAST STOP • Enter the number of the channel you want to search. Manual Voice Server Espero © Vidicode 2009...

  • Page 117: Recording Information

    Both the local and remote numbers of the call will be displayed together with the arrow indicating an incoming or outgoing call. • Press BACK BACK to return to the search results. BACK BACK Manual Voice Server Espero © Vidicode 2009...

  • Page 118: Copy Recordings To Cd

    WARNING: After copying the recording the CD is not yet usable for the WARNING WARNING PC. To make the CD usable for the PC a directory has to be created on the CD. Please see § 14.3 for a description. Manual Voice Server Espero © Vidicode 2009...

  • Page 119: Copy A Selection Of Recordings

    § 14.3 for a description. 18.7 Line status The line status of all the lines can be viewed as follows: • Press the number of the line you want information about. The display will show: Manual Voice Server Espero © Vidicode 2009...

  • Page 120: Monitoring

    Monitoring of the telephone lines is a feature of the Espero that allows the user to listen in on the recording of the telephone conversations. 18.8.1 Monitoring on the desktop model This is a procedure to start monitoring that works on the desktop model only: Manual Voice Server Espero © Vidicode 2009...
  • Page 121 • Pressing numbers 1 1 1 1 - 8 8 8 8 or 1 1 1 1 to 30 30 will change the monitor and the channel status display to the selected channel. CH. 06 [?] – (no number) Free Lines busy = 0 Manual Voice Server Espero © Vidicode 2009...

  • Page 122: Monitoring On All Models

    The notification must be enabled in the installation menu. All calls that are not taken by the attendant (not part of the attendant list) are checked for call recording (pass the black- or white list). If that call must Manual Voice Server Espero © Vidicode 2009...

  • Page 123: View A Numberlist

    On the 19” model: • Press the function key. • Press LIST The display will show: Numberlist ATTEND E-MAIL BLACK STOP • Press BLACK BLACK to view the Blacklist BLACK BLACK The display will show: Manual Voice Server Espero © Vidicode 2009...

  • Page 124: Add A Number To The List

    Select the number you want to remove from the list. The display will show: Blacklist – 1/200 12345 NEXT DELETE STOP • Press DELETE DELETE to remove the number from the list. DELETE DELETE Manual Voice Server Espero © Vidicode 2009...

  • Page 125: The Fax List

    Recordings can be E- mail ed using the [ ] Action and [ ] Dialing functions. Open the numberlist. The display will show: Numberlist BLACK E-MAIL STOP Manual Voice Server Espero © Vidicode 2009...
  • Page 126 Just like the Fax list, the E-mail list can also be entered by placing a file “EMAIL.TXT” onto the hard disk of the Voice Server using FTP. The E-mail .txt file should have the following format: ”Number\emailaddress”. For example: 3471038\erik@vidicode.nl 3471012\susan@hotmail.com etc. etc. Manual Voice Server Espero © Vidicode 2009...

  • Page 127: Appendix C Encrypted Recording

    PC with the matching CryptoCard. CryptoCards can be obtained from your Vidicode products supplier. The use of the CryptoCard encryption function is enabled in the Recorder settings menu.

  • Page 128: Insert Cryptocard Into The Voice Server

    Use CryptoCard function has been enabled. See § 4.6 to enable the use of a CryptoCard. On the desktop model: Press the function key. • Press NEXT NEXT NEXT several times. NEXT On the 19” model: Manual Voice Server Espero © Vidicode 2009...
  • Page 129 CryptoCard allows for four invalid PUC code entries. After the fifth invalid PUC code entry the Voice Server will disable the card definitively. It is advised to keep the PUC code in a safe place. Manual Voice Server Espero © Vidicode 2009...

  • Page 130: Making An Encrypted Recording

    After entering your PIN the soft-key CONTINUE CONTINUE CONTINUE CONTINUE is added in the display. • Press CONTINUE CONTINUE to start playback of the selected recording. CONTINUE CONTINUE It is not necessary to enter your card code every time. Manual Voice Server Espero © Vidicode 2009...

  • Page 131: Using Cryptocards On A Pc

    After that the recording will play. The Call Recorder Access System has the ability to remove the encryption. Encrypted recordings can be exchanged with other PC's just as any other recording. Manual Voice Server Espero © Vidicode 2009...
  • Page 132 Manual Voice Server Espero © Vidicode 2009...

  • Page 133: Appendix D Quick Cd Access System

    START in the lower left corner on your desktop. Go to Programs/Vidicode and • click “Call Recorder Quick CD Access System”. The application will start right away. The main dialog looks like this: Manual Voice Server Espero © Vidicode 2009...

  • Page 134: View Recordings On Cd

    Every row in the list represents a recording on the CD. The recording properties are displayed in the various columns. • Recording properties are: • Date and Time, • Duration, • Source e.g. Call, message or microphone recording, • Incoming or outgoing, Manual Voice Server Espero © Vidicode 2009...

  • Page 135: Create An Archive On Hard Disk

    Your selection of records will now be copied to the archive on the hard disk. Default the hard disk archive is located in the Archive folder in the directory where the program was installed. Default the program is installed in C:\Program Files\Vidicode\Quick CD Access. To view an Archive on HD: • Select File...

  • Page 136: Recycle Bin

    File • Select Recycle bin Recycle bin Recycle bin Recycle bin. The program will now generate a list of recordings in the recycle bin. key is a shortcut to the above described function. Manual Voice Server Espero © Vidicode 2009...

  • Page 137: Export Recordings

    • Select Information Information in the menu Information Information • Select Update product on Line Update product on Line Update product on Line Update product on Line The following dialog appears: Manual Voice Server Espero © Vidicode 2009...

  • Page 138: Search Recordings

    20.8 Search recordings The Call Recorder Quick CD Access System software has an extensive query screen to search and select recordings. The query screen looks like this: Manual Voice Server Espero © Vidicode 2009...

  • Page 139: Software Settings

    OK to execute the selected query. 20.9 Software Settings The settings of the software are located in a separate dialog. Settings are divided over 5 tab pages as you can see in the following dialog: Manual Voice Server Espero © Vidicode 2009...
  • Page 140 Language tab will allow you to select a desired language. Language Language For a detailed description of the settings we refer to the help-files of the program. These are always in compliance with the software version and the available settings. Manual Voice Server Espero © Vidicode 2009...

  • Page 141: Appendix E The Acces System Software

    The Call Recorder Access System is compatible with all models of Call Recorders and Voice Servers, not just with the systems for ISDN, but also with the Call Recorders Single, Quarto and Octo for analogue telephone lines. Manual Voice Server Espero © Vidicode 2009...

  • Page 142: Playing Recordings

    Similar questions can be answered for employees or departments. Manual Voice Server Espero © Vidicode 2009...

  • Page 143: Fax Viewing

    Voice Server with only a couple of seconds delay. The RTR Call Monitor application can be used to listen in on calls on all the Voice Servers and Call Recorders connected to the network. Manual Voice Server Espero © Vidicode 2009...
  • Page 144 For the communication between the RTR Call Monitor application and the Voice Server it is essential that the network settings of the Voice Server have been properly configured. Manual Voice Server Espero © Vidicode 2009...

  • Page 145: Application Note

    : FEB 10 2004 / JUNE 01 2006 : FEB 10 2004 / JUNE 01 2006 Author thor : VIDICODE / R.J.L. van der Hurk : VIDICODE / R.J.L. van der Hurk thor thor : VIDICODE / R.J.L. van der Hurk : VIDICODE / R.J.L.
  • Page 146 PBX. It has shown that this is also the situation for many other countries. Manual Voice Server Espero © Vidicode 2009...

  • Page 147: Index

    F F F F CD menu, 99 CD writer, 13 Faxlist Clock, 45 add number, 127 Compression, 41 Remove number, 127 Configuration, 27 view, 127 Connect Free time left, 99 power supply, 18 FTP, 48 Manual Voice Server Espero © Vidicode 2009...
  • Page 148 Point to Multipoint, 35 Point-to-point, 35 Menu keys, 28 Power supply, 18 Menu-key indicators, 29 mobile phone, 85 Q Q Q Q monitoring, 122 Monitoring, 111 Quick CD Access System, 135 MSN numbers, 27 Manual Voice Server Espero © Vidicode 2009...
  • Page 149 Query, 140 Software installation, 135 W W W W Software Settings, 141 Whitelist, 36 Whitelist Software update, 101 Whitelist Whitelist Wildcard, 113 Stand Alone Mode, 34 Wizard, 135 Start, 135 stored recordings, 112 Manual Voice Server Espero © Vidicode 2009...
  • Page 150 Primary Rate ISDN Personal Unblocking Code Real Time Reliable RTRM Real Time Remote Monitoring SMTP Simple Mail Transfer Protocol Unified Data Protocol Universal Metric Time Voice Server Extension voor Wave file type in software Manual Voice Server Espero © Vidicode 2009...

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