Troubleshooting - Q-See QCW4MP1PT-AU User Manual

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Troubleshooting

Q: I have forgotten my Q-See Plus account password.
A: Tap the Forgot Password button on your Q-See Plus mobile app and submit
your Q-See account username. We will retrieve your password and send it to your
registered email address.
Q: How can I view my camera using di erent mobile device (Android/iPhone/i-
Pad)?
A: As far as the user have Q-See plus app installed on their mobile device, they
can login using your registered Q-See plus account to access and control the
camera.
Q: I have forgotten the username and password of the camera.
A: The default username/password of the camera is admin/123456. If you have
changed the username and password to something di erent, you will need to
reset the camera back to its default factory settings.
Q: I have failed to connect via Wi-Fi in Step 3, what may be the problem?
A: Ensure you a re using a 2.4GHz wireless network (not 5GHz). Hint: To check all
the wireless networks in your vicinity and there modes, try the app "Wi Analyzer"
by Farproc.
Q: I have signed into the Q-See Plus app but I can't get my camera to display.
A: Assuming you setup the Wi-Fi camera correctly with your Q-See plus account
at beginning. And, assuming your camera is plugged into power, it could be ex-
periencing network connectivity issues. Check the following:
If you changed your router or Wi-Fi password, then you need to reset the camera
and recon gure it with your Q-See plus account using your new Wi-Fi password.
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