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Troubleshooting
P
- S
ROBLEM
ITUATION
Quality reception when calling
Impossible to send message
No answer phonebox
If answer phone icon flashing
In WAP context:
SERVER NOT ANSWERING
message
Logon to home page impossible
Operator name does not appear on
screen
How do I (un)lock the keypad?
How do I switch to silent mode?
100
Avoid placing your fingers on the top of the phone, where the aerial is
integrated: the phone will have to use full strength to establish a quality
transmission.
Check that the message centre number is correctly entered.
To do so, please select the menu Messages, select Options, select MSG
centre n° and check the number entered. Please contact your network
provider to get this number.
Check that the SIM card does offer this service.
Program the call to be forwarded to answer phone using the information
provided by the operator.
Check that the SIM card used offers this service. Try to make a call to check
that phone and network are operational.
Check if the answer phone number is properly configured. To do so, go to
the Calls menu, select Voicemail and check the number. Otherwise, enter
your operator's answer phone centre number.
Call the answer phone and listen to the new messages to make it disappear.
Switch off and then switch phone back on.
In the WAP menu, Clear the cache.
Go into the Settings menu, select Networks, then Selection. Wait until the
operator appears, select it and validate.
If the Operator logo is present (depending on model), activate the display
(Settings/Display/Operator logo).
Press the
key, then the navigation stick.
Hold the
key down unless ring tone sounds, when a short touch is
enough.
A
CTIONS
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