Troubleshooting - Saeco SUP0310 Operation And Maintenance Manual

30

TROUBLESHOOTING

P
ROBLEMS
The machine does not turn on.
Coffee is not hot enough.
Hot water or steam is not dispensed.
Coffee has little crema.
The machine takes a long time to warm
up or the amount of water dispensed
from the wand is too little.
The brew group does not come out.
The machine grinds the coffee beans but
no coffee comes out.
(see note)
The coffee is too weak.
(see note)
Coffee is brewed slowly.
(see note)
Coffee leaks out of the dispensing head.
Brewing does not start.
Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be
brewed in order to allow the machine to optimize the parameters.
Please contact the service center for any problems not covered in the above table or when the suggested solutions
do not solve the problem.
C
AUSES
The machine is not connected to the
power source.
The plug has not been plugged into the
back of the machine.
Machine in stand-by.
The cups are cold.
The hole of the steam wand is clogged.
The coffee blend is unsuitable or coffee
is not freshly roasted.
The machine circuit is obstructed by
limescale build-up.
The brew group is out of place.
Coffee grounds drawer is inserted.
Water tank is empty.
Brew group is dirty.
Circuit is not primed.
Rare event that occurs when the
machine is automatically adjusting the
dose.
Knob to adjust the quantity of coffee per
cup is in wrong position.
Rare event that occurs when the
machine is automatically adjusting the
dose.
Coffee is too fi ne.
Circuit is not primed.
Brew group dirty.
Dispensing head is clogged.
Coffee bean hopper cover is in wrong
position.
S
OLUTIONS
Connect the machine to the power source.
Insert the plug into the machine's power
socket.
Press the brew button to start the machine.
Warm the cups with hot water.
Clean the hole of the steam wand using a pin.
Change coffee blend.
Descale the machine.
Turn the machine on. Close the service door.
The brew group is automatically placed in the
correct position.
Remove the dregdrawer fi rst, then the brew
group.
Fill the water tank and prime the circuit again.
Clean the brew group.
Prime the circuit again by dispensing water
from the steam wand.
Brew a few coffees as described in the
manual.
Turn the knob clockwise.
Brew a few coffees as described in the
manual.
Change coffee blend.
Prime the circuit again by dispensing water
from the spout.
Clean the brew group.
Clean the dispensing holes with a soft cloth.
Correctly place the cover on the coffee bean
hopper and press it fi rmly.