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Troubleshooting
If a problem occurs while you are using this product, resolve it by using
the following methods:
Problem
Check
The screen
Is the head display
is blank.
cable connected
correctly?
Is the AiRScouter
turned off?
Is the internal battery
for the control box
discharged?
Are both the internal
battery and the
external battery
discharged?
Is the resolution of
the input device set
to the input resolution
of the AiRScouter?
Is the video input
cable connected
correctly?
Pressing and
-
holding the
power button
does not
switch the
control box
off.
The image
Is the video input
has frozen.
cable connected
correctly?
-
The internal
Is the internal battery
battery
overheating?
cannot
charge.
Is the external
environment suitable
for charging?
Is the AiRScouter
turned on?
Is the internal battery
over-discharged?
The internal
-
battery
cannot be
charged
from an
external
battery.
There is
Does the external
no power
battery provide the
supply,
current of at least
even when
1 A?
an external
battery is
connected
(the external
power LED
(orange)
does not
light).
Action
Check that the head display
cable is connected correctly,
and that the connector is fully
inserted.
Press the power button to turn
the AiRScouter on.
Connect the AC adapter to the
AiRScouter to charge the
internal battery.
Connect the AC adapter to the
AiRScouter to charge the
internal battery. Alternatively, try
using a charged external battery.
Check the product specification
and set the resolution of the
input device to the input
resolution of the AiRScouter.
Disconnect the cable from the
AiRScouter and from the input
device, and then reconnect it.
Press and hold the power button
for eight seconds to force the
power to turn off.
Disconnect the cable from the
control box and the input device,
and then reconnect it.
Reset the control box by
powering it off and back on
again. Press and hold the power
button for eight seconds until the
control box powers off, and then
press the power button to turn
the control box back on.
If the internal battery overheats
from continuous use or for any
other reason, it cannot charge
even when the AC adapter is
plugged in (the external power
LED flashes quickly). Unplug the
AC power cord and check the
amount of charge on the internal
battery LED. After the battery
has cooled down, reconnect the
power cord to resume charging.
Charging is possible in an
environment with temperature
between 10 and 33 °C.
Turn the AiRScouter off while
charging the internal battery.
If the internal battery has been
left unused at a low or zero
charge for too long, it may be
over-discharged. An over-
discharged battery cannot be
recharged and must be
replaced. Contact your Brother
dealer for more information
about purchasing a replacement
battery.
Connect the AC adapter to the
AiRScouter to charge.
Use an external battery that
provides a voltage of 5 V DC
and current of at least 1 A.
Problem
Check
The internal
Is the internal battery
battery
fully charged?
discharges
Does the internal
almost
battery discharge
immediately.
very quickly after it
was fully charged?
The edges or
Is the head display
corners of
unit adjusted
the image on
correctly?
the display
screen are
not visible.
The display
Is the focal length
screen is
adjusted correctly?
blurry.
The display
Is the brightness set
screen is
correctly?
too dark,
or too bright.
The display
Is the current
screen is too
environment
dark to see.
extremely bright?
The full
Is the zoom mode set
image is not
to Enlarge?
displayed on
the screen.
The image
Is the zoom mode set
displayed on
to Reduce?
the screen is
too small.
The image
Is there dirt on the
displayed
lens of the head
appears
display unit?
to have dirt
If you are using a
on it.
camera as an input
device, is there dirt on
the lens of the
camera?
The fit of the
Are you using the
head band
rear band?
feels loose.
Is the fit still loose
when you are using
the rear band?
The head
Does the head band
band fits
touch the arms of
poorly on the
your glasses?
head when
wearing
glasses.
The
Has the tightness of
movement
the ball joint been
of the
adjusted?
flexible arm
is too tight or
too loose.
If, after reading the troubleshooting tips, you are unable to resolve your
problem, visit the Brother Solutions Center at support.brother.com
Action
Fully charge the internal battery
before using it.
The internal battery has reached
the end of its service life and
must be replaced. Contact your
Brother dealer for more
information about purchasing
a replacement battery.
Adjust the position and angle
of the flexible arm and head
display until you can see the
complete image.
Turn the focus adjustment dial
on the head display right and left
to adjust the focal length.
Press the brightness button to
adjust the brightness.
Check whether direct sunlight is
getting in, and whether anything
in the surrounding area is
emitting extremely bright light.
Press the mode button.
Press the mode button.
Clean the lens of the head
display unit with a soft cloth.
Clean the lens of the camera.
Use the rear band to tighten the
head band.
If the head band has been over-
stretched, it will not return to its
original shape and may have to
be replaced. Contact your
Brother dealer for more
information on purchasing a
replacement part.
If possible, use glasses with
curved arms (that follow the
shape of the ears) so that they
do not touch the head band.
Turn the dials of the ball joints
between the flexible arm and the
head band, and between the
flexible arm and the head
display, to adjust their tightness.
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