Troubleshooting - 3PLUS HR Owner's Manual

10. Troubleshooting

App failed to pair with the band:
1. Check if your phone network and Bluetooth settings are
turned on.
2. Check if your band is near your phone. The connection
distance is within 5 meters.
3. Make sure that the band is not connected to another
account or smartphone device.
4. Make sure your smartphone's OS is using either
Android 4.3 or higher or iOS 8.0 or higher.
App failed to synchronize data:
1. Check if your phone network and Bluetooth settings are
turned on. Both the phone network and Bluetooth need to
be on at the same time for data synchronization.
2. Check if your band is near your phone. The connection
distance is within 5 meters.
3. Make sure that your band is connected with your phone
and the 3Plus Elite Series app.
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