Panasonic EH-XC10 Operating Instructions Manual page 16

Problem
Using the soft brush does not remove
my makeup.
The quality or quantity of foam is poor.
The warming makeup removal plate
does not warm.
If you use the silicone brush after brush
cleansing, the rotation will be slow.
If the problems still cannot be solved, contact the store where you purchased the unit or a service center authorized by Panasonic for repair.
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Possible cause
You did not remove makeup before using the
soft brush, or you are using facial cleanser
that does not remove makeup well.
There is too much or too little water.
There is too much or too little facial cleanser.
You are using a facial cleanser that does not
foam well when using the recommended
amount.
The appliance was used outside of the
recommended usage temperature range.
Too much foam has accumulated in the facial
cleanser compartment.
Action
If you are still wearing makeup, first
remove the makeup using the warm
makeup removal mode or remove eye
makeup with your hands.
Using a facial cleanser designed to
remove makeup is also more effective
when using the soft brush.
Use the measuring cap to fill the
correct amount of water.
Adjust the amount of facial cleanser.
Check the type of facial cleanser
used. (See page 11.)
Use the appliance at the
recommended usage temperature
(15 – 35 °C (59 - 95 °F)).
Rinse the facial cleanser compartment
with water. (See page 15.)
2015/07/21
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