Warranty - A.O. Smith HSE-SAS User Manual

Warranty

Product Warranty
Your A. O. Smith Water Heater is warranted against defects arising from
faulty design, workmanship and materials for a period of 24 months from
the date of the invoice, subject to the following conditions:
1. The customer will notify the Company promptly about defects noticed
and give the Company or its Authorised Service Provider adequate
opportunity to inspect, test and remedy them, for which the customer
will deposit the goods, if necessary, with the Company's
O ce/Authorised Service Provider along with the original invoice.
2. Special warranty from the date of purchase is only applicable for the
below mentioned components:
• Tank
• Glass-Coated Heating Element (HSE-SDS & HSE-SGS) - 2 + 2 Years*
• Incoloy Heating Element (HSE-SAS)
• Product Warranty
3. Inspection and Test Report of the Company's O ce/Authorised Service
Provider will be treated as nal and binding under the warranty for
determining the defects, repairs/alterations required or carried out, or
certifying working of the goods thereafter.
4. The Company or its Authorised service provider will be entitled to
retain any defective part replaced under the warranty.
5. The Company's liability under the warranty will be limited only to
defects which occur under conditions of proper installation, normal
operation and under proper use. It excludes defects occurring because
of abuse, faulty care or maintenance and repairs/alterations to product
or the parts by unauthorised person.
6. The Water Heater should not be operated without water inside the
tank. This will make the warranty null and void.
7. In case of dry heating (Water Heater operated without water inside the
tank), if the Water Heater or any component of the Water Heater is
damaged, then it will be repaired/changed on a chargeable basis. After any repair or part replacement in
the Water Heater, the basic warranty continues as per the actual date of purchase.
8. The customer will have no claim under this warranty in respect of any personal injury, damage of
property or consequential damages, or for utilisation of the goods not in accordance with the user guide.
9. The inner tank and Heating Element need to be cleaned for any deposits/scales periodically from an
Authorised Service Technician. This will ensure your Water Heater works e ciently for longer time.
10. Anode is not included under warranty, the service life of the Anode is determined by the quality and
quantity of the water owing through. If the Anode is consumed, it needs to be replaced by an
Authorised Service Technician for e cient protection of the Water Heater. The warranty on the tank will
be null and void,
• If the Anode is removed.
• If the Anode is not replaced as and when required.
11. Warranty does not cover:
• Plastic parts.
• Cleaning of scale deposits inside Water Heater tank as a general service.
• Any damages to Water Heater occurring due to site conditions like electrical works and plumbing works.
• Damage to Water Heater or its surroundings due to non usage of Multi-function Safety Valve, Pressure
Reducing Valve or non-recommended reducing valve in plumbing lines.
• Product installed in direct sunlight exposure or rain or non serviceable areas (Refer Page 6).
• Damage to Water Heater at customer house during installation or serviceable procedures by
Unauthorised Service Technician.
• Any service related issues/replacements due to non A. O. Smith connecting hoses.
- 7 Years
- 2 + 1 Years*
- 2 Years
19
7
YEARS
Warranty
on tank
4
YEARS
Extended Warranty*
on HSE-SDS and HSE-SGS
3
YEARS
Extended Warranty*
on HSE-SAS
* Register your product with
the A. O. Smith Customer
Care Centre [1800-103-2468
/1860-500-2468] within 60
days of purchase and you will
get an extended warranty on
the element. You can also get
an additional changeable
Decorative Front Panel, for
details refer page 12.