Samsung ITP-5121D Quick Reference Manual page 2

This QUICK REFERENCE GUIDE provides the basic operation of your Samsung
ITP-5121D telephone.
LOGGING IN & OUT
If enabled, your ITP-5121D telephone may require you to log in before making
or receiving calls. In these cases your telephone system administrator will pro-
vide you with an extension number, password, and the feature code used to log
out.
TO LOG IN
Press ENTER to begin login.
Dial your extension number and press ENTER.
Dial your password and press ENTER twice.
TO LOG OUT
Dial the feature code provided by your administrator (for example 77).
PLACING CALLS
OUTSIDE CALLS
- To place a call to an outside party:
Lift the handset. Press an idle outside line button, line group button, or dial
a line access code to receive dial tone.
Dial the telephone number.
Replace the handset or press the END button when the call is completed.
NOTE: To call preprogrammed speed dial external numbers, lift the handset
and press the appropriate key.
INTERNAL CALLS
- To place a call to another extension at your location:
Lift the handset. Dial the extension number or group number.
Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.
Replace the handset or press the END button when the call is completed.
SPEAKERPHONE CALLS
- Your Samsung ITP-5121D has full speakerphone
capability. This feature is used for both internal or external calls. To activate this
feature:
Press the SPEAKER button and place an internal or external call.
Press SPEAKER button to disconnect the call.
NOTE: The handset can be used at any time during the conversation. To resume
handsfree operation, press the SPEAKER button, and replace the handset.
ANSWERING CALLS
OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS
- To answer these
three types of calls:
Lift the handset or press the SEND button to answer on SPEAKERPHONE,
and you are automatically connected to the ringing call.
Replace the handset or press the END button when the call is completed.
NOTE: If a call is flashing at your telephone but not ringing, you must press the
flashing button to answer. The volume can be adjusted at any time by
pressing the up and down arrow keys on your navigation button.
PLACING A CALL ON HOLD
Calls can be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.
SYSTEM HOLD
- To place a call on hold:
Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.
EXCLUSIVE HOLD
- To place a call on hold at your telephone so that other
users cannot answer it:
Press the HOLD twice. The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls are always placed on exclusive hold.
TRANSFERRING CALLS
You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.
While on a call, press the TRANSFER button and dial an extension number.
Your call is automatically put on transfer hold.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
TRANSFERRING WITH CAMP-ON
When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal. The
called party is alerted that a call is waiting.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the caller.
CALL WAITING
If an outside call is camped-on to your phone or another station is camped-on
to you:
You will hear a beep tone and the call that is waiting (camped-on) flashes
green.
Press the flashing button to answer; the other call is put on hold automati-
cally if your station has the Automatic Hold feature set. If not, you must
press HOLD and then the flashing button or finish the first call and hang up;
the waiting call will ring.
Lift the handset to answer.
NOTE: Intercom calls will not go on Automatic Hold.
CONFERENCE CALLS
To make a conference call while engaged in a conversation:
Press the CONFERENCE button and receive conference tone.
Make another call, either intercom or outside, press the CONFERENCE
button and receive conference tone.
Make another call or press the CONFERENCE button to join all parties. You
can conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
NOTE: When attempting to add another party to the conference and you are
not able to reach the desired person, hang up. Simply press the CON-
FERENCE button again to return to the previous conversation.
FORWARDING CALLS
You can forward your calls to another station, group of stations, or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have FWD ALL, FWD BUSY, and FWD NO ANSWER
keys, press the associated soft key to activate the feature. A steady red light
reminds you what forward condition is activated.
Clear all call forward conditions set at your station by lifting the handset and
dialing 600.
FORWARD ALL CALLS
To forward all your calls to another station:
Dial 601 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY
To forward calls to another station when you are on the phone:
Dial 602 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
Dial 603 plus the extension or group number.
Receive a confirmation tone and hang up.
FORWARD BUSY/NO ANSWER
If you have both a Forward On Busy destination and a Forward No Answer
destination programmed, you can activate them simultaneously:
Dial 604.
Receive a confirmation tone and hang up.