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Your broadband username and password are provided by your IT helpdesk
or Corporate administrator. It will be in one of the following formats:
btebb/username^companydomain.extension
ecuk/username^companydomain.extension
mxecuk/username^companydomain.extension
mxtwuk/username^companydomain.extension
<username>@<business_unit_id>.BTHA
If the Broadband light is flashing
There's a problem with your broadband signal. Please follow the steps below.
What to do
How to do it
Pick up or plug in a phone and check for a dial tone.
First, check that your phone
If you don't hear a dial tone, or the line is noisy, there may be a
line is working...
fault on your phone line. Contact your phone provider and try
connecting to broadband again when it's fixed.
1.
Check that every device connected to your phone line (e.g.
answerphones, alarms etc.) is using a microfilter.
2.
If checking microfilters hasn't fixed the problem, unplug
everything from your phone line (in all sockets), leaving
only your router connected and try again.
If your phone line is OK,
3.
If the problem continues, connect the router to your
check your broadband
master phone socket (it's usually the one closest to where
equipment...
the line enters your premises) and try again.
If steps 2 or 3 fixed the problem, then either an extension or
one of the devices connected to your line is the cause of the
problem. You can find out which by plugging your devices back
in one at a time.
If the Broadband light is
Contact your IT helpdesk or speak to your corporate
still flashing after trying the
administrator for further assistance..
above...
4

Box Contents

Router
Reference card
Internet cable
Ethernet Cable
Get connected
Step 1 - Set up your router
1.
Extend the feet on the bottom of the router and
make sure it's steady when you stand it up.
2.
Assemble the power adapter by sliding the three-
pin plug onto the main unit until it clicks into place.
Plug the power cable into the back of your router
and the other end into a power socket.
3.
Plug the white Internet cable into the ADSL socket on your router. Plug the other end of the
cable into the DSL socket of the microfilter. Plug the microfilter into your phone socket.
4.
Press the black power button (marked
for the Power and Broadband lights to turn green.
Sagemcom 2704N Setup Guide
Two-part Power supply
Microfilter
) on the back of your router to switch it on. Wait
1

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Summary of Contents for SAGEMCOM 2704N

  • Page 1: Box Contents

    Sagemcom 2704N Setup Guide Box Contents Your broadband username and password are provided by your IT helpdesk or Corporate administrator. It will be in one of the following formats: btebb/username^companydomain.extension ecuk/username^companydomain.extension mxecuk/username^companydomain.extension Router Reference card Two-part Power supply mxtwuk/username^companydomain.extension <username>@<business_unit_id>.BTHA...
  • Page 2: Connection Troubleshooting

    Step 2 - Connect your computer Step 3 - Get online This is the easy part… When setting up for the first time, connecting with the Ethernet cable is a quick Put this guide down, and come back in 5 minutes. way to check that everything is working as it should.