Support; Figure 83: Getting Remote Support From Liveu - LiveU LU60 User Manual

•
Power On and Connect with Calibration: Specifies that the LU powers
on and then automatically connects to the LU-1000 Server.
•
Power On, Connect and Play: Specifies that the LU powers on,
automatically connects to the LU-Server and then starts playing
(transmitting).

Support

The Support button enables you to get external support from the LiveU
support team if there are problems with the LU live video uplink unit while
working in the field. LiveU technicians use third-party software to access the
unit and provide support. The window is displayed:

Figure 83: Getting Remote Support from LiveU

This window automatically fills in your user ID and password. The unit is now
ready for a LiveU technician to access the LU unit remotely.
Contact the LiveU support team by telephone and read them the user ID that
is displayed in the window.
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Configuration and Settings