Connection Troubleshooting - RCA HSWIFI1 User Manual

Configure WiFi
1. Your camera should be plugged in and turned ON.
Press the "Set" button on the bottom of your camera for 1
second.You will hear one beep and the LED will start
blinking red.
2. Choose WiFi SSID (or network name) and enter
password below. Make sure you enter the info correctly.
If your WiFi SSID does not have a password, you will need to
create one. This is for your safety and security. Consult the
user guide for your WiFi router/AP to add a password.
Helpful Hint: Click on the lock icon in the password area
to hide or display text.
3. After you've entered your WiFi info below, press "Next
step." Your camera will begin connecting to your WiFi
network. This can take 2–3 minutes to complete.
When you hear two beeps and the LED turns solid green,
your camera is successfully connected and ready for you to use.
Enter the name (WIFI SSID)
and password for your home
WiFi network in the App.
Next step
IMPORTANT: Double check your network name
and password correctly—these must be correct to
work with the App!
Once you've finished entering your network name
and password, press the Next step button on the
App screen. The indicator light on the back of the
WiFi camera starts flashing—the camera is trying
to join your WiFi network.
Configure WiFi
Once the WiFi camera has
successfully connected to
your WiFi network, you'll see
the Success screen in the App
and the indicator light on the
back of the camera will turn
green. Congratulations—
you've just set up your first
camera!
Congratulations!
Camera successfully added!
IMPORTANT: If the WiFi camera does not
connect, follow the instructions in the App to
troubleshoot.

Connection Troubleshooting

+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi
camera does not support 5GHz WiFi.
+ Make sure your phone or tablet is connected to the
WiFi network you want to use (and that this network
is 2.4GHz, not 5GHz WiFi).
+ Make sure the camera is getting a good signal from
your WiFi router. See step 3 for more information.
+ Test your WiFi network with other devices to make
sure its working.
+ Double check that you've entered the correct
password for your WiFi network in the RCA WiFi
Camera App.
+ Make sure your router is broadcasting its SSID
(name). The RCA WiFi camera does not support
hidden SSIDs.
+ Make sure that your WiFi router uses either WPA2-
PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC filter on router or
add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press
and hold SET key for 10 seconds. The camera gives
a long beep when it is fully reset.
For additional assistance, please call
1-800-645-7750.
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