Connection Troubleshooting - RCA HSWIFI1 Quick Start Manuals

Connection Troubleshooting

+ Make sure that Wi-Fi signal is 2.4GHz. The RCA WiFi
Camera does not support 5GHz WiFi.
+ Make sure your phone or tablet is connected to the
WiFi network you want to use.
+ Make sure the camera is getting a good signal from
your WiFi router. See step 3 for more information.
+ Test your WiFi network with other devices to make
sure its working.
+ Double check that you've entered the correct
password for your WiFi network in the RCA WiFi
Camera App.
+ Make sure your router is broadcasting its SSID
(name). The RCA WiFi camera does not support
hidden SSIDs.
+ Make sure that your WiFi router uses either WPA2-
PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC filter on router or
add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press
and hold SET key for 10 seconds. The camera gives
a long beep when it is fully reset.
For additional assistance, please call
1-800-645-7750.
8 Choose the camera from
the home screen
Front Door Device ID : xxxxxxxxxxxxxxxxxxxx
Front Door
Press the part of the home
Device List Message My Center
screen showing the camera
you set up in order to choose
this camera.
Front Door
The Camera View screen is
your gateway to total control
Device List
of your WiFi camera from
virtually anywhere.
The next section gives you a
HD SD
tour of the features available
RECOR D
SNAPSHOT from this screen.
Swipe screen
to pan/tilt
TAL K SOU ND
Device ID : xxxxxxxxxxxxxxxxxxxx
Message My Center
7