Trobleshooting; Send Result; A Received Fax Cannot Be Forwarded Via I-Fax; Communication Error - Canon Remote FAX Kit-A1 Service Manual

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Maintenance > Trobleshooting > Communication Error

Trobleshooting

Send Result "--"

Q:
The send result is shown as "--."
A:
If a fax is sent in Full Mode to a machine that does not support Full Mode, delivery
confirmation cannot be performed.
Therefore, the job does not end even though sending itself is completed.
Jobs like this appear on the job status screen as [Waiting for Send Confirmation] until the
time set for [Full mode sending timeout] under [Settings/Registration] > [Function Settings] >
[E-Mail/I-Fax Settings] has elapsed.
Once the sending timeout in Full Mode has elapsed, the job is moved to the job history. The
send result is shown as "--."
[Settings/Registration] > [Function Settings] > [Send] > [E-mail/I-Fax Settings] >
[Communication Settings]
SMTP Sending: ON
SMTP Server: Mail server address
4 Maintenance > Trobleshooting > Communication Error

A received fax cannot be forwarded via I-Fax

When a fax can be sent via I-Fax but a received fax cannot be forwarded via I-Fax,

Communication Error

The product name for the Remote FAX is "Remote Fax Kit". Basically, it has only sending
function, and the conventional receiving/forwarding function is used for receiving.
As for sending, there is correlation between the communication management report of the
Main Device and that of the Sub Device.
As for receiving, the conventional fax receiving/forwarding function is used, so there is no
correlation between them.
Sending:
As for sending operation, the log of the Main Device and that of the Sub Device are basically
the same, and the same logs are stored in both of them.
The Main Device can be connected with more than one Sub Device. In that case, all the job
logs are stored the Main Device, and only the logs of jobs sent by the Sub Device itself are
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stored in each Sub Device.
However, if sending from the Sub Device to the Main Device ended in failure, the relation
between them is lost when the network with the Sub Device goes wrong while the Main
Device is sending the fax.
select Setting/Registration > Function Settings > Receive/Forward > Common Settings > Forwarding Settings, select the forwarding condition name, and select ON.
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