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iCOMPEL Deployment Manager (IDM) v3.1.0
User Manual v3.1.0
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IDM-AP-100
IDM-VM-100
IDM-AP-500
IDM-VM-500
IDM-AP-1000
IDM-VM-1000
IDM-AP-1500
IDM-VM-1500
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Summary of Contents for Black Box IDM-AP-100
- Page 1 IDM-AP-100 IDM-VM-100 IDM-AP-500 IDM-VM-500 IDM-AP-1000 IDM-VM-1000 IDM-AP-1500 IDM-VM-1500 iCOMPEL Deployment Manager (IDM) v3.1.0 User Manual v3.1.0 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) Customer FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Support www.blackbox.com •...
- Page 2 Deployment Manager (IDM) User Manual Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
- Page 3 Disclaimer: Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document at any time without notice.
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Page 4: Instrucciones De Seguridad
iCOMPEL Deployment Manager (IDM) User Manual Instrucciones de Seguridad (Normas Oficiales Mexicanas Electrical Safety Statement) 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. - Page 5 Deployment Manager (IDM) User Guide V3.1.0 Copyright © 2016. Black Box Corporation. All Rights Reserved. The iCOMPEL Deployment Manager (IDM) is a Web appliance designed to monitor and remotely manage multiple Black Box digital signage appliances. It allows remote configuration, provides monitoring, maintenance, and media playout audit reports on groups of iCOMPEL appliances over user-defined periods.
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Page 6: Table Of Contents
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Contents Table of Contents Part I Getting Started with Your Digital Signage Network The Parts of a DSM Network ..........................6 1.1.1 Standalone Display ....................................... 7 1.1.2 Multiple Displays ....................................... 8 1.1.3 Enterprise Signage Netw ork ....................................... - Page 7 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Contents 3.2.2 Email Settings ....................................... 48 3.2.3 Netw ork ....................................... 49 3.2.4 Security ....................................... 49 3.2.5 Scheduled Jobs ....................................... 52 3.2.6 Feature Keys................................... Setup – Ma.i . . n .t . . a .i . . n .i . . n .. g . .t . . h .. e . .. I DM ..................... 52 3.3.1 Backup/Restore Database .......................................
- Page 8 Part Getting Started with Your Digital Signage Network...
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Page 9: Part I Getting Started With Your Digital Signage Network
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network Getting Started with Your Digital Signage Network Here is the information you need to get started with creating and managing a digital signage network using the iCOMPEL Deployment Manager (IDM). -
Page 10: Standalone Display
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network 1.1.1 Standalone Display The following diagram illustrates the simplest situation with a single display controlled by an individual. You might conceive of this as a screen displaying information in the foyer of a school: Note the significance of the highlighted features in that scenario: User –... -
Page 11: Multiple Displays
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network 1.1.2 Multiple Displays The following diagram illustrates a more fully-featured situation where a user controls several players and their screens. You might conceive of this as a set of screens displaying sales information on the floors of a shop. In practice, the number of players would be much higher, which is why it is desirable –... -
Page 12: Enterprise Signage Network
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network IDM continues to support you as your signage network grows to encompass multiple players, relying on multiple channels, and distributed over several sites. The parts described already come together so that you can build a true Enterprise Signage Network 1.1.3 Enterprise Signage Network IDM becomes vital when your signage network grows to several hundred or more players and their screens. -
Page 13: Managing And Monitoring
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network How you group the subscriber players is up to you: there may be several hundred you manage for a common purpose. All players send reports for processing by the IDM. Thereby, you can keep track of your network's operations at whatever level of detail you wish. -
Page 14: Example Network Structure
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network 1.2.1 Example Network Structure The following diagram contains a schematic image of how the IDM displays a view of an Organization (called HQ) structured with folders. Individual players are shown by numbered circles (there are four). You might conceive of this as a very-much simplified view of the signage network you are managing for a chain store: You can see that the Organization, HQ, contains the ever-present All and Unassigned folders. -
Page 15: Example Network Monitoring
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network Having grouped your players into a meaningful structure, you will want to monitor them in a precise and timely expands the HQ Organization example to illustrate how IDM helps you do fashion. - Page 16 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network The following diagram contains the schematic image of the example HQ Organization, but now showing how alarm states ripple up through the Organization to show detailed and overall status: Notice how you can monitor the status of your network at various levels of detail: Player level –...
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Page 17: What To Do First
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network 1.3 What to Do First When you access your IDM for the first time, you must complete certain essential set-up steps. Those steps configure the IDM with the two fundamental features it needs to begin building a signage network: The Organization. - Page 18 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network button. IDM displays this When you are certain you have completed all of the information, click the screen: In this example, the Organization name is HQ. The Members column reflects that the Organization has no players but has the three user accounts you configured in this step.
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Page 19: Use Cases And Common Tasks
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network Note: It is crucial that the user account you log in on has the right permissions. IDM displays certain menu options only if you have the correct permissions. In general, you need the System Administration permission to perform tasks related to the IDM system and the organization Administration permission to perform tasks related to your organization. -
Page 20: P . L . A
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network When you configure the player, you must also specify whether to use HTTP, HTTPS, or VPN to send reports. The choice depends on the level of security required for communications between the player and your IDM. Using HTTPS or VPN also enables other interactions between the player and the IDM (for example, remote management). -
Page 21: St. R
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network Structuring Your Organization Using Folders 1.4.3 To follow the steps here, you must access the IDM through an account with the organization Administration permission. When you first set up your organization (called HQ in this example), the Home > Summary > Players folder structure pane looks like this: That folder structure contains only the default items: The organization folder (HQ) –... -
Page 22: Donating Player Set Up To A Folder
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network IDM offers two ways to allocate players to folders using drag-and-drop: Move the player from the All folder to one of your folders – This allows you to allocate the player to more than one folder. - Page 23 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network IDM displays the Donate Remote Setup screen (the categories listed are those you selected in step 5 on the player). In this example, the only category selected was Channel (so this will donate the player's channel set up): To donate the categories you require, check the relevant boxes on the Donate Remote Setup screen and click the button.
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Page 24: Responding To Alarms
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network To change the columns displayed, click the button and check or uncheck the relevant boxes: Note: Although IDM changes the columns displayed as you click the boxes, the information may only be updated when the player next reports. - Page 25 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network link and IDM displays the 2. You decide the player needs to be manually inspected. You click on the Report Overdue player's Alarms tab: link and IDM displays the Acknowledge Alarm screen: 3.
- Page 26 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Getting Started with Your Digital Signage Network 5. Return to the player Alarms tab to see that IDM has updated the entry with your acknowledgement reason: 6. IDM also updates the player's Alarms column (and displays the icon): 7.
- Page 27 Part Managing and Monitoring the Network...
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Page 28: Part Ii Managing And Monitoring The Network
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Managing and Monitoring the Network explains the key IDM concepts and describes how to accomplish Getting Started with Your Digital Signage Network the basic tasks needed to construct a simple digital signage network. However, as your network becomes larger you will need to make more use of and rely on the in-depth management and monitoring features that IDM offers. -
Page 29: Players - Understanding The Display
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network To support you when managing and monitoring the network, the Home > Summary page offers its own set of buttons: Those buttons provide you with access to these options: –... - Page 30 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network To help you understand the display, this illustration exhibits the key elements and these are described below: IDM divides the display into panes that show: Your Organization and the folders that make up its structure. The players in your Organization or in a folder listed in a table.
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Page 31: Players - Accessing Detailed Status
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network If there is a link in the VPN column, click it to manage the player remotely. If there is a link in the Alarms column, click it to respond to the alarm (see Responding to Alarms If there is a Ready... - Page 32 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Date and Time – Donates only the time method (see Date and Time for a description of the time methods). If that is Local System Clock, the actual time on the player is not donated. HTTP Proxy –...
- Page 33 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network IDM displays the Donate Remote Setup screen (the categories listed are those you selected in step 5 on the player): To donate the categories you require, check the relevant boxes and click the button.
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Page 34: Summary
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network link, IDM reports the categories configured (in this case, Channel): If you click the Details You can remove a category from the folder configuration by clicking its button. To add other categories to the configuration, take the same steps you did in Donating Player Set Up: Steps on the IDM. -
Page 35: Map View
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network 2.1.6 Map View option to display the players in a folder or in the whole organization as symbols on an image (for Use the example, to show location on a map). Whether the view is of a folder or of the organization matches what you have selected on the page. -
Page 36: Manage
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network 2.1.7 Manage Use the button to access the configuration options for other of the Home > Summary pages. The configuration options vary depending on which of the Home > Summary pages you are on: –... -
Page 37: Media Audit Reports
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network 2.1.8 Media Audit Reports Use the Home > Media Audit Reports options to generate reports on when and how often players display specific content items. Note: To see the Media Audit Reports option, you must have the organization Media Audit View permission On the player, you have to: Enable media reporting for each item in each zone you want reported. -
Page 38: Organizatio
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network organization – Configuring Alarms Use the organization options to configure alarms for monitoring the players in your organization and to specify times when the IDM does not raise alarms. By default, IDM observes all alarms (except Software Version). -
Page 39: Configuring Email Notifications
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network 2.2.2 Configuring Email Notifications Use the Email Configuration options to set up and test the reporting of alarms by email. Note: You can only configure alarm email notifications if you have the Alarm Email permission enabled (see the System >... -
Page 40: Configuring Operating Hours
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Check the box if you want the last five days displayed by name not number. Date Separator Enter a character to separate the date-display values. Month Style Select the month display format you want: Numeric Full Name Abbreviated Name... -
Page 41: System - Configuring Users, Players, And Alarms
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Those rules indicate that: Operating hours are always between 9:00 and 17:00 on Monday to Friday (the IDM reports alarms). Non-operating hours are always between 17:00 and 9:00 on Monday to Friday and all day Saturday and Sunday (the IDM does not report alarms). -
Page 42: Adding And Modifying Users
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Players – Listing, adding, and deleting players. Alarm Configuration – Configuring the system alarm defaults. Note: If you select Users or Organisations, IDM displays a page containing the tabs for both sets of options (the relevant tab first in each case). - Page 43 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Lower case letters (a-z) Numbers (0-9) (not permitted as the first character of the username). Underscore (_) (two underscores not permitted as the beginning of the username). Password Password for this user account, repeated in the Password Confirm field.
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Page 44: Adding And Deleting Players
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network A minimum interval of time between reports will be applied to players reporting to this organization – Enter a different minimum interval between player reports. Take care with the interval you choose. -
Page 45: Setting Up Alarms
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network Lists the player's serial number and the organization to which it belongs. Allows you to add, modify, or clear the player's name. Configure whether or not the IDM accepts the player's reports. To enable any changes, you must click the button. - Page 46 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Managing and Monitoring the Network You can set up parameters for most alarms. The IDM offers defaults but you can modify those to best suit the needs of your network. Note: By default, IDM observes all alarms (except Software Version). To enable any changes, you must click the button.
- Page 47 Part Configuring and Maintaining the IDM...
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Page 48: Part Iii Configuring And Maintaining The Idm
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM Configuring and Maintaining the IDM Typically, the majority of your day-to-day activities will be focussed on managing and monitoring the players in your digital signage network. However, for your network to operate smoothly, efficiently, and securely the IDM needs to provide the necessary infrastructure. -
Page 49: Setup - Setting Up The Dsm
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM Status: The display contains the following information: IDM Uptime Disk How long the IDM has been running since its last restart Temperature CPU Current disk temperature Temperature MB Current CPU temperature Temperature Case Current motherboard temperature... -
Page 50: Date And Time
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM 3.2.1 Date and Time Use the Date and Time options to configure the time source and time zone for your IDM. Click the tab for the option you require: Settings –... -
Page 51: Email Settings
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM 3.2.2 Email Settings Use the Email Settings options to configure and test the IDM global email profile. If you want to enable email notifications of alarms for your organization, you must configure these settings first. You can then configure specific alarm emails on the organization >... -
Page 52: Network
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM 3.2.3 Network Use the Network options to configure, check, and test the IDM network connection. Click the tab for the options you require: Ethernet – Configuring IP address and DNS settings. Network Status –... - Page 53 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM The IDM firewall protects it against unwanted and potentially malicious traffic. However, the IDM also needs to accept your management login and communications from players in the digital signage network. To allow and protect such access, the IDM supports a variety of secure services: VPN –...
- Page 54 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM FTP Service Service State – Default: Enabled. Uncheck this box to disable FTP access. Settings Supported Protocols – Fixed default: FTP. FTP Ports – Default: 21. Modify or add if you want your IDM to accept FTP connections through a different port.
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Page 55: Scheduled Jobs
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM 3.2.5 Scheduled Jobs Use the Scheduled Jobs option to automatically remove old audit events and reports from the database. By default, this is not enabled. Check the Prune Database box to enable Scheduled Jobs. When it is enabled, the IDM daily checks for and deletes old events and reports. -
Page 56: Software Update
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM Backups: This tab provides access to your existing backups on the IDM. IDM identifies its currently stored backups under the Filename column. The filename includes the IDM serial number and a timestamp to uniquely identify the backup. -
Page 57: Reboot
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM Indicates when the IDM last checked for updates. Last Checked for Updates Update File Indicates if a new update is available (when you have chosen Check for new updates but do not download or install them). -
Page 58: Support Snap Shot
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM 3.3.4 Support Snap Shot Use the Support Snap Shot options to collect and examine details of IDM operations at the deepest levels of the system. You may want to do this if you are experiencing a problem and need to provide support with a snap shot of system internals for diagnosis. - Page 59 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Configuring and Maintaining the IDM Hour Minute Hour Minute Second Locale Specific Time Separator Enter a character to separate the time-display values. Date Style Select the date display format you want: Year Month Day Day Month Year Month Day Year Locale Specific...
- Page 60 Part Reference...
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Page 61: Part Iv Reference
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference Reference This reference section contains definitions of key IDM user interface components and provides background guidance in other areas. Consult this information to enhance and complement your understanding of the managing and monitoring tasks described elsewhere. -
Page 62: Alarms
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference Column Name Player Information Displayed Data Disk Used Amount of the data disk used. °C Disk drive temperature in degrees centigrade. Disk Model NTB model description. Name Player name (you can set this). Remote Setup Whether the player is configured to allow remote setup. - Page 63 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference Publishers Subscribers These tables describe the circumstances under which each alarm is raised or lowered. Where appropriate, guidance notes provide further explanation and advice. Software: Alarm Name Description Schedule Not Normal Raised when the player is playing something other than its regular schedule after the period you specify.
- Page 64 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference Hardware: Alarm Name Description Disk Overheat Raised when the player disk temperature safety margin is less than the value you specify Lowered when the player disk temperature safety margin is greater than than the value you specify. Guidance notes: Only applies to models with a hard disk drive.
- Page 65 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference Alarm Name Description Publisher Transfer Late Raised when the publisher has not completed a channel data transfer within the period you specify. Lowered when the publisher reports transfer complete. Guidance notes: To prevent this firing too often, specify a length of time that takes into account the likely amount of data transferring and network performance (including bandwidth and throughput).
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Page 66: User Permissions
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference Alarm Name Description Subscriber Error Raised when the subscriber experiences an error when trying to subscribe to the channel (details on the subscriber). Lowered when the subscriber reports subscribing to the channel without error. Raised when the subscriber's publisher is not reporting to this IDM. -
Page 67: Idm Programming Interfaces
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Reference This Permission... Allows the User to... Be an account through which players can report to the iCOMPEL Deployment Accept Report Manager (IDM). Be an account through which players can report to the IDM Establish VPN through a VPN Connect externally to the IDM database and create reports from it External Database... - Page 68 Part Glossary...
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Page 69: Part V Glossary
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary Glossary Term Definition Alarms Notifications that an operating condition is outside of specified parameters. Alarm states are raised, acknowledged, and lowered. Channel A source of display content used by subscribers. Also refers to the content it contains. Channel Name Identifies the channel. -
Page 70: Index
iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary Index - B - Backup/Restore Database options - A - Barchart view changing to Accept Report permission 14, 16 Browser Administration permissions Alarm Configuration (organization) options - C - Alarm Configuration (System) options Alarm Configuration permission Channel Alarm Email permission... - Page 71 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary rebooting 52, 54 Database reference information housekeeping security settings retention period for reports setting up Date and Time options 46, 47 status Default organization support snap shot for adding players test email Defaults updating software 52, 53...
- Page 72 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary Folder Local Area Network renaming 18, 33 Logs structuring organization 18, 26 Unassigned - M - viewing and modifying configuration Maintaining guidance 25, 45 settings Maintenance and Troubleshooting menu Manage options - G - and Map View 32, 33 and Players...
- Page 73 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary organization Viewer account Menu options permissions Summary 25, 31 Remote account Support Snap Shot Reporter account System 25, 38 setup steps described System Setup structuring 18, 26 Thumbnails 25, 31 user accounts Users users Monitoring...
- Page 74 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary configuring Player media audit 25, 34 detailed status minimum reporting interval donating characteristics 18, 19, 28 dragging and dropping Reporter account 14, 16 grouping using folders Reporting interval information about 20, 58 configuring minimum for organization listed Reports...
- Page 75 iCOMPEL Deployment Manager (IDM) User Guide (V3.1.0) Glossary listed Status User accounts firewall default permissions network name format defined organization Admin players detailed organization Viewer Status menu Remote Subscriber Reporter alarms defined configuring alarms for organization setting up defined User guide how to access setting up alarms Username...
- Page 76 About Black Box Black Box provides an extensive range of networking and infrastructure products. You’ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free, live 24/7 Tech support available in 60 seconds or less.
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