Custom Audio Electronics Q3x User Manual
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Custom Audio Electronics Q3x User Manual

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USER MANUAL
Q3x
CUSTOM S.p.A.

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Summary of Contents for Custom Audio Electronics Q3x

  • Page 1 USER MANUAL CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 FCC STATEMENT (FEDERAL COMMUNICATIONS COMMIS- SIONS). This statement refers only to Q3x Wi-Fi with CC3000 embedded Wi-Fi module. This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: • The devices may not cause harmful interference.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000001400 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 WIRELESS COMMUNICATION ..........51 7.1 Bluetooth pairing with Windows devices .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION Q3x base coniguration with RS232 serial and USB interfaces Q3x base coniguration with Ethernet interface Q3x ETH Q3x Wi-Fi Q3x with Wi-Fi module Q3x BTH Q3x with Bluetooth module...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 14: Device Components: External Views

    2. Paper compartment cover opening lever 8. Drawer port 3. Paper out 9. Power supply port 4. Status LED 10. ON/OFF key 5. FEED key 11. WiFi or Bluetooth board (only for Q3x BTH and Q3x Wi-Fi) 6. RS232 serial port...
  • Page 15 Q3x ETH 1. Paper compartment cover 6. Ethernet port 2. Paper compartment cover opening lever 7. Drawer port 3. Paper out 8. Power supply port 4. Status LED 9. ON/OFF key 5. FEED key...

  • Page 16: Device Components: Internal View

    3.3 Device components: internal view 1. Sensor for printhead temperature 2. Sensor for paper end and black mark detection 3. Sensor for cover open...

  • Page 17: Product Label

    3.4 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 18: Key Functions: Power Up

    3.5 Key functions: power up POWER UP FEED Hold Hold down down Print the SETUP report FEED FEED Fast Fast Hold Hold push push down down enter the skip the SETUP MODE SETUP MODE FEED FEED Hold Hold Fast Fast down down push...

  • Page 19: Key Functions: Standby

    3.6 Key functions: standby STANDBY FEED FEED Fast Fast Hold Hold push push down down advance the paper advance the paper (manual feed) (preset length)

  • Page 20: Status Lashes

    3.7 Status lashes The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. Q3x, Q3x ETH STATUS LED DESCRIPTION DEVICE OFF WHITE BLUE WHITE/BLU DEVICE ON: READY MODE...
  • Page 21 Q3x BTH, Q3x Wi-Fi STATUS LED DESCRIPTION DEVICE OFF DEVICE ON: READY MODE. WHITE BLUE CABLE COMMUNICATION ACTIVE AND/OR WHITE/BLU CABLE COMMUNICATION Wi-Fi OR BLUETOOTH DEACTIVATED RECEIVE DATA RECEPTION ERRORS BLUE (PARITY, FRAME ERROR, OVERRUN ERROR) COMMUNICATION STATUS COMMAND NOT RECOGNIZED...

  • Page 23: Installation

    4 INSTALLATION 4.1 Connections Q3x, Q3x BTH, Q3x Wi-Fi The following igure shows the possible connections for the device. RS232 DC24V POWER SUPPLY SERIAL DEVICE Power supply cable Serial (included) standard cable (optional) DRAWER DEVICE standard cable (optional) NOTE: When RS232 and USB communication cables are connected to the device simultaneously, the communication...
  • Page 24 Q3x ETH The following igure shows the possible connections for the device. DC24V POWER SUPPLY Power supply cable (included) DRAWER Ethernet standard CrossOver cable...

  • Page 25: Pinout

    4.2 Pinout Q3x, Q3x BTH, Q3x Wi-Fi POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c.

  • Page 26: Rs232 Serial Interface

    RS232 SERIAL INTERFACE Female DB9 connector 1 DTR 2 TX During transmission, takes the values -VRS232 and +VRS232 depending on data. 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data. 4 n.c. 5 GND 6 DTR When +VRS232, device is power on.
  • Page 27 DRAWER CONNECTOR Female RJ12 connector 1 GND 2 SOLEN (out) Drawer 1 command 3 CASS (in) Drawer status 4 +24V TO 5 n.c. 6 GND ATTENTION: This device can manage drawers of power supplies 24 V. To prevent a current overload, check and set correctly the kind of cash drawer.

  • Page 28: Power Supply

    Q3x ETH POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c.

  • Page 29: Ethernet Interface

    ETHERNET INTERFACE Female RJ45 connector 1 TPOUT+ 2 TPOUT- 3 TPIN+ 4 GND 5 GND 6 TPIN- 7 n.c 8 n.c 9 +3.3 V 10 LED-LAN 11 +3.3 V 12 LED-LNK 13 SH1 14 SH2 15 FIX NOTES: The functionality of two LED are speciied in the following tables: - For 10Base-T connection: FUNCTION LED-LNK...
  • Page 30 DRAWER CONNECTOR Female RJ12 connector 1 GND 2 SOLEN (out) Drawer 1 command 3 CASS (in) Drawer status 4 +24V TO 5 n.c. 6 GND ATTENTION: This device can manage drawers of power supplies 24 V. To prevent a current overload, check and set correctly the kind of cash drawer.

  • Page 31: Driver And Sdk

    Library for CustomiOSApi Follow the instructions present in the (only for Q3x ETH, Q3x BTH, Q3x Wi-Fi) software package that you downloaded on how to install and use the library. Extract the zipped folder to the the destination path desired.

  • Page 33: Operation

    5 OPERATION 5.1 Switch the device ON/OFF For printing receipts with wide black zones, we recommend to replace the included power supply with the optional power supply that provides a IN DC 24V IN DC 24V peak current higher for larger time intervals (see technical specification for power supplies codes).

  • Page 34: Opening Cover

    5.2 Opening cover To open the device cover proceed as follows. Lift the opening lever. Open the device cover.

  • Page 35: Loading The Paper Roll

    5.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. PAPER CORE MAX 10mm Open the device cover (see Open the device cover (see paragraph 5.2). paragraph 5.2).

  • Page 37: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. ON/OFF FEED While pressing the FEED key, switch on the device by pressing the ON/OFF key. PRINTER SETUP The device prints the report with the settings parameters.

  • Page 38: Printer Setup

    The following igures show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device operating parameters see the following paragraphs. <device> DEVICE NAME AND SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code>...
  • Page 39 Q3x ETH <device> DEVICE NAME AND SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code> rel. PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ..........ETHERNET PROGRAM MEMORY TEST....OK STATIC RAM TEST.......OK DEVICE EXTERNAL MEMORY TEST ....OK STATUS CUTTER TEST........OK...
  • Page 40 Q3x Wi-Fi <device> DEVICE NAME AND SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code> rel. PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ..........USB PROGRAM MEMORY TEST....OK STATIC RAM TEST.......OK DEVICE EXTERNAL MEMORY TEST ....OK STATUS CUTTER TEST........OK...
  • Page 41 Q3x BTH <device> DEVICE NAME AND SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code> rel. PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ........BLUETOOTH PROGRAM MEMORY TEST... STATIC RAM TEST......EXTERNAL MEMORY TEST ..

  • Page 42: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows: PORT LOAD SAVE...

  • Page 43: Device Status

    PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts performed device identiier BT PRINTER ID * PAIRING BT PIN * device password irmware release of the Bluetooth module BT BUILD VERSION * NOTE: * : Only for Q3x BTH.

  • Page 44: Communication Parameters

    6.4 Communication parameters The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off Communication speed of the serial interface: RS232 BAUD RATE 1200 19200 2400 38400 4800 57600 9600 115200 NOTE: Parameter valid only with serial interface.
  • Page 45 USB VIRTUAL COM Setting the USB port as a virtual serial port: Disabled = virtual COM disabled Enabled = virtual COM enabled NOTE: To use this coniguration it is necessary to install an addictional driver (see the paragraph 4.3). DHCP CLIENT Setting of the DHCP protocol: Disabled = protocol disabled...
  • Page 46 (power off, stand by, etc.). Before enabling this function, you must perform the pairing between the Apple device and printer. NOTE: The parameter is printed only for Q3x BTH models. PAIRING BT Setting the paring function for the Bluetooth devices: Disabled = pairing function disabled.

  • Page 47: Operating Parameters

    6.5 Operating parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINT MODE Printing mode: Normal...
  • Page 48 Identiier number of the character code table to use. CODE TABLE [NUM] The numeric value of the identiier is made up with the following two parameters for the setting of two digits for the tens and the units: Code Table [num x 10] Setting the digit for tens: Code Table [num x 1] Setting the digit for units:...

  • Page 49: Alignment Parameters

    6.6 Alignment parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. BLACK MARK ALIGNMENT Alignment management: Disabled...

  • Page 50: Hexadecimal Dump

    6.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 51: Wireless Communication

    7 WIRELESS COMMUNICATION Q3x BTH, Q3x Wi-Fi The Bluetooth or Wi-Fi connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third- part software) or from a mobile device Android, iOS and Windows Phone after installing the application “CustomPrint”, downloadable from the web site www.custom.biz.
  • Page 52 “Pairing BT” = Disabled << Device and Printer Bluetooth Devices Search Devices and Printer Add a device Add a device Add a printer Select a device to add to this computer Windows will continue to look for new devices and display them here. No items match your search.
  • Page 53 Add a device This device has been successfully added to this computer Windows is now checking for drivers and will install them if necessary. You may need to wiait for this to finish before your device is ready to use. To verify if this device finished installin properly, look for it in Device and Printers.

  • Page 54: Bluetooth Pairing With Macos Devices

    7.2 Bluetooth pairing with macOS devices Q3x BTH XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated on the label of the printer (see paragraph 3.4). on the label of the printer (see paragraph 3.4).
  • Page 55 “Pairing BT” = Enabled Bluetooth Ricerca Bluetooth Ricerca Bluetooth Search Dispositivi Dispositivi Devices Opzioni... Abbina <dispositivo_numero di serie> Pair <dispositivo_numero di serie> <dievice_dserial number> Connesso La chiave d’accesso non coincide Pairnig falled Bluetooth attivo Bluetooth On Bluetooth attivo Disattiva Bluetooth Turn Bluetooth Off Disattiva Bluetooth Ora visibile come...

  • Page 56: Bluetooth Pairing With Linux Devices

    7.3 Bluetooth pairing with Linux devices Q3x BTH XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated on the label of the printer (see paragraph 3.4). on the label of the printer (see paragraph 3.4).
  • Page 57 NOTE: Once that has occurred the association (pairing) “Pairing BT” = Disabled between the host and printer, this remains active even in the event of switching off, interruption of communica- Bluetooth Devices Adapter Device View help tion, etc. Search Setup... <device_serial number>...

  • Page 58: Bluetooth Pairing With Android Devices

    7.4 Bluetooth pairing with Android devices Q3x BTH XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated Press the SETTINGS icon on your on the label of the printer (see paragraph 3.4).
  • Page 59 Bluetooth Available devices Bluetooth <Bluetooth device> Paired deviceas <Bluetooth device> <device_serial number> <device_serial number> Available devices <Bluetooth device> <Dispositivo Bluetooth> Locate your printer (<device_serial number>) Once pairing is completed, do not turn and select it with a click. off Bluetooth communication. Otherwise, communication will be interrupted.

  • Page 60: Bluetooth Pairing With Ios Devices

    7.5 Bluetooth pairing with iOS devices Q3x BTH XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Write down the 16-digits serial number indicated Press the SETTINGS icon, on the label of the printer (see paragraph 3.4). on your iOS device.
  • Page 61 Setting Bluetooth Bluetooth Setting Bluetooth OTHER DIVICE Bluetooth <Bluetooth device> MY DIVICE <device_ serial number> <device_serial number> connect OTHER DIVICE <Bluetooth device> Locate your printer (<device_serial number>) Once pairing is completed, do not turn and select it with a click. off Bluetooth communication.

  • Page 62: Bluetooth Pairing With Windows Phone Devices

    7.6 Bluetooth pairing with Windows Phone devices Q3x BTH XXXXXXXXXXXXXX <serial number> Write down the 16-digits serial number indicated Press the SETTINGS icon Write down the 16-digits serial number indicated on the label of the printer (see paragraph 3.4). on the WIndows device.
  • Page 63 SETTING Bluetooth SETTING Bluetooth Status Status <Bluetooth device> tag to pair <device_serial number> <device_serial number> tag to pair paired <Bluetooth device > advanced tag to pair advanced Locate your printer (<device_serial number>) Once pairing is completed, do not turn and select it with a click. off Bluetooth communication.

  • Page 64: Communication With Wi-Fi Devices

    7.7 Communication with Wi-Fi devices Q3x Wi-Fi To enable the operation of the device in wireless mode, the following communication parameters must be appropriately conigured using one of the methods described in chapter • Wireless : ON • Wi-Fi SSID : <IP address of Wi-Fi network>...

  • Page 65: Alignment

    8 ALIGNMENT Device is provided with a sensor for the use of alignment black mark printed on paper in order to handle roll of tickets with pre-printed ields and a ixed length. The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it.

  • Page 66: Enable Alignment

    8.1 Enable alignment Device is provided with one sensor for alignment, placed on the on the internal side of the cover for paper compartment. To guarantee the alignment, it is necessary enable the parameter “Black Mark Alignment” during the setup procedure (see chapter 6) and set the correct value of this parameter as described in the following table.
  • Page 67 Paper with black mark on the thermal side The following igure show the usable format of paper and the corresponding sensor used for alignment. SENSOR Direction of paper feed THERMAL SIDE...

  • Page 68: Calibration

    8.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black Mark Alignment” pa- rameter is set to “Enabled”...
  • Page 69 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black Mark Threshold”...

  • Page 70: Alignment Parameters

    8.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” value varies from 0 mm minimum and 22 mm maximum.
  • Page 71 The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the alignment sensor, the print head, cutter (cutting line) and paper out mouth. A = distance between printing head and cutter = 13.5 mm B = distance between printing head and alignment sensor = 15 mm...
  • Page 72 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black Mark Distance” parameter (see paragraph 6.5). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black Mark Distance [mm x 10] : 1 Black Mark Distance [mm x 1]...

  • Page 73: Printing Area

    8.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of the ticket according to functional the inter-black mark distance.

  • Page 75: Maintenance

    9 MAINTENANCE 9.1 Paper jam Open the device cover Open the device cover (see paragraph 5.2). (see paragraph 5.2). Pull the paper in order to have the damaged part outside the device. Lift the damage paper, check and remove possible scraps of paper Close the cover.

  • Page 76: Planning Of Cleaning Operations

    9.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Platen roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter Use compressed air...

  • Page 77: Cleaning

    9.3 Cleaning For periodic cleaning of the device, see the instructions below. Paper path Sensors Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.2).
  • Page 78 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.2). open the device cover (see paragraph 5.2).
  • Page 79 Case Cutter Disconnect the power supply cable and Disconnect the power supply cable. Disconnect the power supply cable and open the device cover (see paragraph 5.2). open the device cover (see paragraph 5.2). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.

  • Page 80: Firmware Upgrade

    9.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: PORT LOAD SAVE From Device From File Login to the website www.custom4u.it, type in the product code of the device and download the latest firmware release available.

  • Page 81: Specification

    INTERFACES USB port (only for Q3x, Q3x BTH and Q3x Wi-Fi) 12 Mbit/s (USB 2.0 full speed) RS232 serial port (only for Q3x, Q3x BTH and Q3x Wi-Fi) from 1200 bps to 115200 bps RJ12 drawer port 24 V...
  • Page 82 Thermal, ixed head Printing method Head life Abrasion resistance 50 km (with recommended paper) Pulse durability 100 M Printing width 72 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 10.7) Character fonts...
  • Page 83 AUTOCUTTER Paper cut Partial cut Estimated life 1000000 cuts Wi-Fi MODULE SPECIFICATIONS (only for Q3x Wi-Fi) Standards IEEE 802.11b/g Wireless speed 11 Mbps Protocol supported TCP/IP, IPv4 Security 40 bit and 128 bit WPA and WPA2 encryption Antenna 2.4 GHz chip antenna Power supply DC 3.3 V...

  • Page 84: Character Speciications

    Frequency from 50 Hz to 60 Hz Output 24 V, 2.5 A Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 0 °C to +50 °C Relative humidity from 10% Rh to 80% Rh (w/o condensation) Storage temperature from -20 °C to +70 °C Storage relative humidity from 10% Rh to 90% Rh (w/o condensation) NOTES:...

  • Page 85: Device Dimensions

    10.3 Device dimensions Length 150 mm Height 117 mm (with cover closed) Width 140 mm Weight 920 g NOTES: Dimensions referred to devices without paper roll. All the dimensions shown in following igures are in millimetres.

  • Page 86: Power Supply And Power Cord Dimensions

    10.4 Power supply and power cord dimensions The following table shows the dimensions of the power supply and the power cord supplied with the device. POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000041 Width 52.5 mm Length 116 mm Height 33 mm...
  • Page 87 POWER SUPPLY code 963GE020000041 AC INLET DC OUTPUT WIRE 1200 n.c. +24V...

  • Page 88: Dimensions Of Power Supply

    10.5 Dimensions of power supply code 963GE020000046 (optional) Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET DC OUTPUT WIRE 1500 n.c. +24V...

  • Page 89: Paper Speciication

    10.6 Paper speciication Paper with black mark for ixed sensor The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see chapter All the dimensions shown in following igures are in millimetres.

  • Page 90: Character Sets In Custom/Pos Emulation

    10.7 Character sets in CUSTOM/POS emulation The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored on the device. The selection of the font and the encoding table is done via command (see the commands manual of the device) or through the setup procedure by properly setting the parameters “Chars / Inch”...
  • Page 91 <Code Table> CHARACTER TABLES PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian on request...

  • Page 93: Consumables

    11 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000398 THERMAL PAPER ROLL weight = 58 g/m width = 80 mm Ø external = 80 mm Ø core = 12 mm...

  • Page 95: Accessories

    12 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000046 POWER SUPPLY (for technical speciications, see paragraph 10.1) 26500000000352 SERIAL CABLE 9 pin male connector - 9 pin female connector length = 1.8 m 26500000000356 USB CABLE A-B type...

  • Page 97: Technical Service

    13 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.4).
  • Page 100 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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