Brother PT-P710BT User Manual page 22

Appendix
If you need additional help, visit support.brother.com.
Problem
The label printer does not print.
• The tape does not feed
correctly.
• The tape gets stuck inside the
label printer.
A tape jam error cannot be
cleared despite following the
troubleshooting steps.
A horizontal gap runs through
the middle of the printed label.
An error occurred when using a
mobile app.
I want to cancel the current
printing job.
The ink ribbon is separated
from the ink roller.
• Check that the Tape Cassette is inserted correctly.
• If the Tape Cassette is empty, replace it.
• Check that the Cassette Cover is securely closed.
• Check that the charge is not low.
• Check that the label printer is on.
• Check that the mobile device is not in sleep mode.
• Check that the mobile device's Bluetooth setting is on.
• Check that the label printer is connected to your mobile device via Bluetooth.
• Check that the label printer is selected in the P-touch app.
• Check that the label printer is not paired with another device.
• Make sure the label printer and your mobile device are close enough to
communicate.
• Make sure no devices that emit radio waves (for example, a microwave oven) are
located nearby.
• Check that the correct printer driver is installed when printing from a computer.
• Connect the label printer to your computer with the included USB cable when
printing from a computer.
• Check the label is not blank.
• If the tape is bent, cut off the bent section.
• If the tape is jammed, remove the tape cassette, pull out the jammed tape, and
then cut it.
• Check that the end of the tape out of the Tape Guide.
• Confirm that the tape is pointed at the Tape Exit Slot.
• Remove the tape cassette and insert it again.
Contact Brother customer service.
Streaks or poor quality printed labels generally indicate that the Print Head is dirty.
See Maintenance: Clean the Print Head.
Go to your mobile app's settings menu > Support page > FAQs &
Troubleshooting
Make sure that the label printer is on, and then lightly press the Power button.
If the ink ribbon is broken, replace the tape cassette.
If not, leave the tape uncut and remove the tape cassette, then wind the loose ink
ribbon back onto the spool.
Solution
Spool
1
20