Troubleshooting; Before You Call Your Cisco Reseller - Cisco 836 Hardware Installation Manual

Before You Call Your Cisco Reseller

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Troubleshooting

This chapter describes symptoms of problems that could occur with the Cisco 836
or Cisco SOHO 96 routers, identifies the likely underlying problems, and provide
steps for solving the problems. The problems are grouped as follows:
Problems during first startup
•
Problems after router is running
•
For information about problems that could occur with the software, refer to the
Cisco 800 Series Routers Software Configuration Guide.
Some of the solutions in this chapter instruct you to contact your Cisco reseller.
Before you contact your reseller, make sure that you have the following
information available:
Router model and serial number (on the back panel)
•
Maintenance agreement or warranty information
•
Date you received the router
•
• Brief description of the problem
Brief description of the steps you have taken to solve the problem
•
Cisco 836 Router and SOHO 96 Router Hardware Installation Guide
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