Plantronics Blackwire C210 Quick Setup Manual page 2

Making and Receiving Calls
To MAKE a call:
To call an existing contact, select the
address book icon in the Avaya one-X
Agent main screen (1). Then click the
phone icon to the right of the contact's
name that you would like to call (2).
You can also enter a phone number
manually using the text box above the
contacts area in the Avaya one-X Agent
main screen (3).
When a call is placed, a call notification
will appear in the Avaya one-X Agent
main screen, and the audio will be
routed to your headset.
To RECEIVE a call:
When you receive a call, a notification
will appear in the Avaya one-X Agent
main screen (4).
To answer the call, use the controls on
your headset or click the green phone
icon in the call notification (5).
©2011 Plantronics, Inc. All rights reserved, Plantronics, the logo design, Blackwire, C210 and C220 are trademarks or registered trademarks of Plantronics, Inc. Avaya one-X is a trademark of Avaya Inc. Published 01.11
with Avaya one-X Agent
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