Huawei E8278 Getting To Know Your page 23

1.13 Due to system constraints, some charges (such as
picture messaging) may take up to 48 hours to reach your
Telstra Pre-Paid account.
2. UNLOCKING FEE
If your Telstra Pre-Paid handset/device is programmed to
only operate on the Telstra network, you may need to pay an
unlocking fee to use it on other networks.
3. SIM CARd
You must call us immediately if your SIM card is lost, stolen
or damaged. You are responsible for all the charges on your
service until you contact us.
4. CHANGING OUR CUSTOMER TERMS
We can change OCT from time to time. Generally, if a change
will make you worse off, or will have more than a minor
detrimental impact for you, we will tell you at least 30
days before the change. We will tell you about changes by
sending you a text message, email or provide a recorded
voice announcement at the number you use to access
your Pre-Paid service or otherwise in writing, directing
you to further information about the charges (such as
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on telstra.com or at a Telstra store). If a change will have
a detrimental impact, we may also publish a notice in a
relevant newspaper summarising the change, 3 working
days beforehand.
5. CANCELLATION ANd SUSPENSION
5.1 You can cancel your service at any time by telling us.
5.2 We may suspend or cancel a service for a number of
reasons – including when you are in breach of OCT (such as
using your service in a way which we reasonably believe is
fraudulent, poses an unacceptable risk to our security or
network capability or is illegal), in an emergency, if we're
legally required to or if we need to work on our networks.
The amount of notice (if any) we give you depends on the
circumstances.
5.3 If a service is cancelled or suspended, you are
still required to pay relevant charges up to the date of
cancellation or suspension.
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