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Sprint PROTEGÉ User Manual

Digital hybrid key system
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ROTEGÉ
Digital Hybrid Key System
Keyset User Guide—without Display
Item Number 699030

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  • Page 1 ® ROTEGÉ Digital Hybrid Key System Keyset User Guide—without Display Item Number 699030...
  • Page 2 ROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL ACCURACY OF THIS GUIDE EATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE Copyright © 2000 North Supply Company. All Rights Reserved. Sprint and the diamond logo are registered trademarks of Sprint Communications Company L.P., used under license.

  • Page 3: Table Of Contents

    Contents chapter Introduction 1. How To Use This Guide ..1 2. Your Keyset’s Parts ... .2 3. Understanding the Lights ..6 4.
  • Page 4 Contents 1. Mute ..... .43 Convenience chapter 2. Reminder Service ... .44 Features 3.

  • Page 5: How To Use This Guide

    chapter Introduction 1. How to Use this Guide Your Protegé keyset is the perfect tool for today’s workplace. This guide shows you how to set and use the many advanced and labor-saving features available to you. Some features are only available with specific software versions. If you are not sure whether a feature is available to you, please see your system administrator.

  • Page 6: Your Keyset's Parts

    1 / Introduction 2. Your Keyset’s Parts Headset Jack (not all models) Speakerphone Sprint Dual Function Feature keys Pull out tray Speaker key SPEAKER HOLD and light XFR/CONF REDIAL Volume keys CLEAR FUNCTION OPER Dial pad Clear key Xfr/Conf key...
  • Page 7 1 / Introduction Clear Key Press the Clear key to cancel any task you are in the middle of performing, and to terminate a call. Do not press the Clear key to cancel a programming task if you are active on a call, as this will also disconnect you from your call. Dial Pad Use the dial pad to dial telephone numbers, and to enter feature codes.
  • Page 8 1 / Introduction Function Key Most feature codes are set and cancelled by pressing this key followed by dialing one to four digits. Also use this key to access the speed dial numbers stored in the “upper” level of the dual function feature keys. Headset Jack (not all models) Enables you to connect a headset to your telephone.
  • Page 9 1 / Introduction Speakerphone The speakerphone enables you to make hands-free calls. If your company does not have external paging equipment, pages may be broadcast over keyset speakerphones. Volume Keys Use the volume keys to regulate the volume of the ringer, the speaker, the handset, the headset, and of the group listen feature.

  • Page 10: Understanding The Lights

    1 / Introduction 3. Understanding the Lights The lights on your keyset indicate the status of lines, features, and other exten- sions. The table below describes what each light indicates. The lights are situated beside each Feature key. Line keys are feature keys programmed to access out- side lines.

  • Page 11: Understanding The Tones

    1 / Introduction 4. Understanding the Tones This table will help you distinguish between the different ring tones you hear on your keyset. When setting and canceling features, listen carefully: a single ring (confirmation tone) confirms that you have completed a task; a double ring (error tone) alerts you that you have made a mistake.

  • Page 12: Your Protegé Phone System

    1 / Introduction 6. Your Protegé Phone System Access To Features You may not be able to operate all the features in this guide exactly as written. If your company’s telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all. Also, a particular feature option may be included in your company’s system, but may not be programmed to operate at your extension.

  • Page 13: Answering Calls

    chapter Answering Calls 1. Answering Calls Answering Internal and Outside Calls Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key, if you have the Auto Answer feature set to “on” (see page 54).

  • Page 14: Call Pickup

    2 / Answering Calls 2. Call Pickup Call Pickup lets you answer calls that are ringing at another location. Simply dial the loud bell directory number to answer a call at a ringing loud bell. Use Directed Call Pickup to pick up another ringing extension or a ringing virtual number.

  • Page 15: Call Forward

    2 / Answering Calls 3. Call Forward Call Forward gives you the ability to redirect calls from your extension to other extensions. Protegé gives you the flexibility to forward some or all of your calls to one or more extensions depending upon the situation. An example would be that you could set up your phone to forward all external calls directly to voice mail with intercom calls going directly to the operator.
  • Page 16 2 / Answering Calls Cancel All Call Forwards 1. Keyset is idle or in use on a call. FUNCTION 2. Press the Function key and then dial 20. 3. Receive confirmation tone. Direct Call Forward To activate 1. Keyset is idle or in use on a call. 2.
  • Page 17 2 / Answering Calls Busy Call Forward To activate FUNCTION 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 21. 3. Enter the extension number to which you want to forward calls. 4.
  • Page 18 2 / Answering Calls To cancel 1. Keyset is idle or in use on a call. FUNCTION 2. Press the Function key and then dial [24. 3. Receive confirmation tone. External Call Forward (ECF) To activate FUNCTION 1. Keyset is idle or in use on a call. 2.
  • Page 19 2 / Answering Calls Follow Me Call Forward - Preset To activate 1. Keyset is idle or in use on a call. FUNCTION 2. Press the Function key and then dial 25. 3. Enter the extension number to which you want to forward calls.

  • Page 20: Avoiding Calls

    2 / Answering Calls 3. Avoiding Calls At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose from the following features to block some or all calls. Do Not Disturb (DND) blocks all calls to your telephone, making it appear to be busy to outside callers, and internal callers without display keysets.
  • Page 21 2 / Answering Calls Forced Diversion 1. An incoming call rings at your extension. 2. Press the Function key and then dial 4. FUNCTION - or - Press the designated feature key (DND). 3. Call diverts to the attendant. Agent Log Off/Log On To log off 1.
  • Page 22 2 / Answering Calls Protegé ® Keyset User Guide - without display...

  • Page 23: Placing Intercom Calls

    chapter three Making Calls 1. Placing Intercom Calls You can reach any individual extension or group of extensions by dialing the appropriate directory number. Use the Voice to Ring Interchange feature to force an extension that is in Voice Call mode to ring. This is particularly useful in situations when the called extension is unattended, as it enables you to use any available messaging options, and to follow any No Answer Call Forwarding instructions that may have been set.
  • Page 24 3 / Making Calls Voice to Ring Interchange (VRI) 1. Dial the extension number. 2. Receive confirmation “click” - no ring tone. 3. Dial 2. Your call overrides the Voice Call Allow setting and rings through to the exten- sion. Intrusion 1.

  • Page 25: Off-Hook Voice Announce

    3 / Making Calls 2. Off-Hook Voice Announce (OHVA) Use the OHVA feature when you want to interrupt a busy extension. To be able to perform an OHVA the called party must meet the following criteria: 1. The called extension must be an Executive or Executive Data keyset. 2.

  • Page 26: Placing Outside Calls

    3 / Making Calls 3. Placing Outside Calls If your company has different types of outside lines, your telephone system may use the Least Cost Routing feature to ensure calls are made using the cheapest possible route. You may be required to enter the Least Cost Routing feature code on some or all of your long distance calls.

  • Page 27: Redialing

    3 / Making Calls 4. Redialing Four redialing options are available to you; Last Number Redial, Automatic Busy Redial, Saved Number Redial and User Saved Number Redial. Last Number Redial (LNR) simply redials the last outside number dialed out from your keyset. By default, the Redial key is programmed for LNR. Automatic Busy Redial (ABR) also redials the last outside number dialed out from your keyset.
  • Page 28 3 / Making Calls Automatic Busy Redial (ABR) To activate FUNCTION 1. Keyset is idle. 2. Press the Function key and then dial 78. To cancel CLEAR 1. Press the Clear key. 2. Receive confirmation tone. Saved Number Redial (SNR) To save a number 1.

  • Page 29: Dialing Speed Dial Numbers

    3 / Making Calls 5. Dialing Speed Dial Numbers Any frequently dialed telephone number can be stored as a Speed Dial Number. Speed dial numbers are similar to the directory numbers you dial to access hunt groups, and other extensions. When you dial a speed dial number, Protegé...

  • Page 30: Special Dialing

    3 / Making Calls 6. Special Dialing Your system administrator can confirm if your system uses pulse dialing, and whether you need to add any of the special dial characters (pause, flash, and wait-for-dial-tone). If your system uses pulse dialing for outside calls, you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems.

  • Page 31: Callback

    3 / Making Calls 7. Callback When you place an intercom call to a busy or unattended extension, you can request a callback and hang up. You then receive a callback when the busy extension becomes available, or when the unattended extension is next used (goes off-hook and back on-hook).
  • Page 32 3 / Making Calls Responding to a Callback To activate 1. Your extension rings. 2. Lift the handset. - or - Press the Speaker key. 3. The call rings through to the extension. To cancel CLEAR 1. Press the Clear key. Placing a Callback to a Busy Trunk or Trunk Route To activate...

  • Page 33: Camp On

    3 / Making Calls 8. Camp On When you call a busy extension, you can choose to use the Camp On feature, remain off-hook, and wait for the busy extension to become available. You will hear music on hold while waiting if your system is equipped with a music source.

  • Page 34: Authority Code

    3 / Making Calls 9. Authority Code Use the Authority Code feature to activate your extension’s class of service at another extension to place an outgoing trunk call that would otherwise be toll- restricted from that extension. When you enter the authority code, Protegé activates your normal class of ser- vice at that extension for a period of one minute, allowing you to place your call.

  • Page 35: Hold

    chapter four Call Handling 1. Hold You can place a trunk call on one of two types of hold; System or Exclusive. A trunk call placed on System Hold is held at the system level. Any extension keyset can retrieve the call. A trunk call placed on Exclusive Hold is held specifically at your station.
  • Page 36 4 / Call Handling Exclusive Hold Placing a trunk call on exclusive hold 1. Keyset is in use on an active call. FUNCTION 2. Press the Function key followed by the Hold HOLD key. To retrieve 1. Press held outside line key (flashing green) FUNCTION - or - Press Function key and then dial 7 [.

  • Page 37: Transferring Calls

    4 / Call Handling 2. Transferring Calls Use the Auto Transfer Mode to speed up transfers via a DSS key. Press the DSS key to transfer the call immediately. Your keyset returns to idle stat. When transferring to a voice mail hunt group number, you have the option to dial a mailbox.
  • Page 38 4 / Call Handling Transferring a Call - Method 2 1. Press the Hold key. HOLD 2. Dial the extension number to which you wish to transfer the call. - or - Press a DSS key (a designated feature key). 3.
  • Page 39 4 / Call Handling No Ring Transfer No Ring Transfers do not work with intercom calls. To place a no ring transfer Method 1 FUNCTION 1. Press the Function key and then dial 73. 2. Dial the extension number on which the call will be parked.

  • Page 40: Conference

    4 / Call Handling 3. Conference The Conference feature allows you to connect up to three additional parties in a single conversation. The three additional parties can be any combination of trunk or intercom callers. Use the Private Talk feature to break out of the conference and talk with one of the parties privately.
  • Page 41 4 / Call Handling Putting the Conference on Hold HOLD 1. Press the Hold key. To return to the conference 1. Press the Function key and then dial 7 [. FUNCTION - or - Press the held trunk key. - or - Press the ICM key if the conference is with internal parties only.
  • Page 42 4 / Call Handling Protegé ® Keyset User Guide - without display...

  • Page 43: Paging

    chapter Paging Messaging five 1. Paging You can initiate a page from your keyset by dialing a paging group directory number. The Protegé system will broadcast the page over the speakers of all idle Protegé keysets within that group. If your system is connected to any paging speakers, you can access external paging equipment by dialing the appropriate directory number.
  • Page 44 5 / Paging and Messaging Tenant Group Page 1. Lift the handset. 2. Dial 400. 3. Receive confirmation tone. Page Answer FUNCTION 1. Press the Function key and then dial 59. 2. You are immediately connected to the exten- sion initiating the page. Paging Receive Selection FUNCTION To accept paging...

  • Page 45: Messaging

    5 / Paging and Messaging 2. Messaging You can send a “Call Me” message to another extension when you get no answer or the line is busy. A Call Me message leaves a “message waiting” indi- cation for the called party indicating that you were trying to reach them. Keysets without display and single line telephones with message waiting lamps can only receive Call Me messages.
  • Page 46 5 / Paging and Messaging Answering a Message 1. Message Waiting key light is flashing quickly. 2. Press the Message Waiting key. 3. Call is placed to the extension that sent the message. 4. If the Message Waiting key continues to flash, you have at least one more message.

  • Page 47: Mute

    chapter Convenience Features 1. Mute The Mute feature disables the handset transmitter and the speaker microphone. Use the mute feature to permit a private conversation while on a call. If you have a feature key preprogrammed as a Mute key, the light will be lit while your keyset is muted.

  • Page 48: Reminder Service

    6 / Convenience Features 2. Reminder Service The Reminder Service feature acts like an alarm clock. Use it to remind your- self of appointments. Use the 24 hour clock format to record the time for the reminder. For example, 2:23 p.m. is recorded as 1423. The attendant can program reminders for other keysets in the telephone system.

  • Page 49: Speed Dial Numbers

    6 / Convenience Features 3. Speed Dial Numbers A Speed Dial Number stores either an outside telephone number or an account code. You may store a maximum of 20 digits (including special dialing charac- ters) in a single speed dial number. When storing an outside telephone number you can specify the trunk or trunk route to be used.
  • Page 50 6 / Convenience Features Assigning a Trunk or Trunk Route 1. Keyset is in idle state. FUNCTION 2. Press the Function key and then dial 1. 3. Dial the speed dial number. 4. Dial 3. 5. Enter the number of the trunk or trunk route you wish to use with the speed dial number.

  • Page 51: Group Listen

    6 / Convenience Features 4. Group Listen Your system administrator can confirm if the Group Listen feature is available to you. Activate the Group Listen feature to permit others in the immediate area to lis- ten through the speakerphone to the distant side of a call, while you continue to use the handset.

  • Page 52: Hunt Group Features

    6 / Convenience Features 5. Hunt Group Features If you are a member (or “agent”) of a hunt group, you may have these advanced features available to you. The designated Supervisor of a hunt group can use the Hunt Group Monitor feature to listen in on hunt group calls that are handled by agents.
  • Page 53 6 / Convenience Features Monitoring a UCD Call in Progress (Supervisor only) 1. Press the Function key and then dial 58. FUNCTION 2. Enter the extension number you wish to moni- tor. 3. You are connected in a muted capacity: you can hear but cannot participate.
  • Page 54 6 / Convenience Features Protegé ® Keyset User Guide - without display...

  • Page 55: Three Features For Easier Dialing

    chapter Customizing seven Your Keyset 1. Three Features For Easier Dialing Hot Key Pad, Automatic Line Selection, and Hotline are three features you can use to make dialing easier and faster. Hot Key Pad When you have the Hot Key Pad feature enabled, you can dial an extension or outside line without lifting the handset or pressing the speaker key.
  • Page 56 7 / Customizing Your Keyset Hot Key Pad To activate 1. Keyset is idle or in use on a call. FUNCTION 2. Press the Function key and then dial 93. 3. Receive confirmation tone. To cancel 1. Keyset is idle or in use on a call. FUNCTION 2.
  • Page 57 7 / Customizing Your Keyset Hotline To activate FUNCTION 1. Keyset is idle or active on a call 2. Press the Function key and then dial 9[. 3. Enter the directory number of the resource you wish to hotline (normally three digits). 4.

  • Page 58: Three Features For Easier Answering

    7 / Customizing Your Keyset 2. Three Features For Easier Answering Voice Call, Auto Answer, and Distinctive Ringing are three features that you can use to make answering calls easier and faster. Voice Call When you set your keyset to allow voice calls, intercom callers are connected immediately over the speakerphone, without requiring you to go off-hook.
  • Page 59 7 / Customizing Your Keyset Voice Calls To receive 1. Keyset is idle or in use on a call. FUNCTION 2. Press the Function key and then dial 98. To prevent FUNCTION 1. Keyset is idle or in use on a call. 2.

  • Page 60: Security

    7 / Customizing Your Keyset 3. Security For security reasons, you must enter a password in order to use three features: Remote Follow Me Call Forward on page 15, Authority Code on page 30 and Lock/Unlock on page 57. Ask your telephone system administrator if you are unsure what your password is.
  • Page 61 7 / Customizing Your Keyset Lock/Unlock Locking your phone FUNCTION 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 97. 3. Enter password. 4. Dial # to lock your keyset. 5. Receive confirmation tone. Unlocking your phone FUNCTION 1.

  • Page 62: Cancel Operations

    7 / Customizing Your Keyset 4. Cancel Operations The Cancel Operations feature can be useful for troubleshooting. If your keyset seems to behave oddly, it is possible that a particular feature is set differently to how you expect. Each of these features has a big impact on how your keyset operates: Automatic Hold, Auto Transfer Mode, Hot Key Pad, Automatic Line Selection, Hotline, Voice Call, and Auto Answer.

  • Page 63: Setting The Feature Keys

    7 / Customizing Your Keyset 5. Setting the Feature Keys Your keyset has a number of dual function feature keys that can be pro- grammed to your requirements. You can program a speed dial number on the “secondary level” of each Dual Function feature key. The “primary level” can be one of the following: u An outside line key u A DSS key...
  • Page 64 7 / Customizing Your Keyset Programming a Speed Dial Number Under a Feature Key 1. Keyset is idle or in use on a call. FUNCTION 2. Press the Function key and then dial # 3. 3. Press the feature key you want to program. 4.

  • Page 65: Headset Operation

    7 / Customizing Your Keyset 6. Headset Operation Models with headset jacks If your keyset has a headset jack, simply plug a headset or headset amplifier directly into the headset jack. Enter the Headset Function feature code. While you have the Headset Function enabled, keep the handset in its cradle. Use the Speaker key to answer and end calls.

  • Page 66: Background Music

    7 / Customizing Your Keyset 7. Background Music With the Background Music feature you can play background music over the speaker of your telephone while it is idle. You will normally hear the same music source that callers hear when they are placed on hold. The music stops when you operate your telephone and resumes when you hang up.

  • Page 67: Voice Mail Features

    chapter eight Voice MailFeatures 1. Voice Mail If you use your voice mail system on a regular basis, we recommend you des- ignate a feature key as a voice mail “Message Waiting” key. This key lights when you receive a voice mail message. Press the key to gain access to your personal mail box so you can check your messages.
  • Page 68 8 / Voice Mail Features Forwarding to Voice Mail 1. Begin by using whichever call forward type you prefer (see pages 11 - 15). 2. Enter the Voice Mail System general number. 3. Enter the extension number of the mailbox where calls will be forwarded.

  • Page 69: Glossary

    Glossary Keyset Class of Service Another name for telephone. Your level of access to certain fea- Specifically, a phone with a number tures. Your company’s phone system of push buttons or “keys.” may assign a different class of ser- vice to particular extensions, to restrict access to certain features.
  • Page 70 Glossary Service Mode Trunk The way calls are handled depending A telephone line owned by the local on the time of day. For example, telephone company that connects your company’s phone system may your office telephone system to the be configured so that in Day Service outside world.

  • Page 71: Index

    Index Abbreviated Numbers - see Speed Class of Service 30, 65 Dial Numbers Cleaning ABR - see Automatic Busy Redial Clear Key 2, 3 Account Code 11, 14, 22 Conference 36 Agent Help 48 Agent Log Off/Log On 17 Dialing Speed Dial Numbers 25 Alarm Clock 44 Dialing Voice Mail 63 Attendant, Calling the 19...
  • Page 72 Index Forwarding to Voice Mail 64 Lights, Understanding 6 Function Key 2, 4 LNR - see Last Number Redial Lock/Unlock 30, 57 Group Call Pickup 10 Loud Bell 10 Group Listen 43, 47 Group Page 39 Messages 19, 41, 63 - call me messages 39 - deleting a message 42 Headset Operation 61...
  • Page 73 Index Private Talk 37 Transferring to Voice Mail 63 Programming Feature Keys 59 Travelling Class of Service - see Authority Code Pull Out Tray 2, 4 Trunk 66 Pulse Dialing 26 Trunk (Route) and Speed Dial Recall, Automatic Transfer 33 Numbers 25, 46 Redial Key 2, 5, 23 Redialing 23...
  • Page 74 Index Protegé ® Keyset User Guide - without display...
  • Page 75 UICK UIDE TO UMBERING ’ EFAULT ROTEGÉ OMPANY ESOURCE IRECTORY UMBERS IRECTORY UMBERS Extension Numbers 200 - 399 _______________ Trunk Numbers 700 - 799 _______________ Trunk Groups 100 - 129 _______________ Page Groups 400 - 429 _______________ External Paging 820 - 829 _______________ Pickup Groups 460 - 489...
  • Page 76 UICK UIDE TO EATURE ODES Feature Code Feature Code CCOUNT NTRY NTRUSION F91 ( (LNR) GENT UMBER EDIAL F*91 ( (LCR) EAST OUTING UTHORITY NLOCK F*#9 ( NSWER ESSAGES DELETING INDIV F*#9*( RANSFER UTOMATIC EDIAL ESSAGES SENDING F95 ( UTOMATIC ELECTION F*95 ( OHVA...

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