Technical Issues, Clues And Solutions - Axis P1244 User Manual

AXIS P12 Series
Troubleshooting
2. Log in to the product as an administrator.
3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished, the
product restarts automatically.
AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager

Technical issues, clues and solutions

If you can't find what you're looking for here, try the troubleshooting section at axis.com/support
Problems upgrading the firmware
Firmware upgrade failure
Problems after firmware
upgrade
Problems setting the IP address
The product is located on a
different subnet
The IP address is being used
by another device
Possible IP address conflict
with another device on the
same subnet
The product cannot be accessed from a browser
Cannot log in
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The product is accessible locally but not externally
Router configuration
Firewall protection
If the firmware upgrade fails, the product reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your product and try again.
If you experience problems after a firmware upgrade, roll back to the previously installed version
from the Maintenance page.
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>:
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser's address field.
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings on page 18.
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Device Manager to locate the product on the network. Identify
the product using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support
For authentication to work properly, the date and time settings in the Axis product must be
synchronized with an NTP server. Go to Settings > System > Date and time
Check that your router allows incoming data traffic to the Axis product. The router must support
®
UPnP .
Check the Internet firewall with your network administrator.
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