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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at www.vtechphones.com or
call 1 (800) 595-9511. In Canada, please visit www.vtechcanada.com or
call 1 (800) 267-7377.
My telephone does not work at all.
•
Make sure the battery is installed and charged correctly (page 2-5). For optimum daily
performance, return the handset to the telephone base after use.
•
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
•
Make sure the telephone line cord is plugged firmly into the telephone base and the
wall jack.
•
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
•
Charge the battery in the handset for up to 16 hours.
•
If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before BATTERY LOW appears on the screen (page 5).
•
Remove and re-insert the battery. If that still does not work, it may be necessary to
purchase a new battery.
•
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring
or the local service. Call the telephone service provider.
BATTERY LOW shows on handset screen.
•
Place the handset in the telephone base for recharging.
•
Remove and reinstall the battery and use it until fully depleted, then recharge the
handset in the telephone base for up to 16 hours.
•
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
•
Make sure the handset is placed in the telephone base correctly. The CHARGE light
on the handset should be on.
•
Remove and reinstall the battery, then charge for up to 16 hours.
•
If the handset is in the telephone base but the CHARGE light on the handset is not
on, refer to The CHARGE light is off in this section (page 29).
•
If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before BATTERY LOW appears on the screen (page 5).
•
Purchase a new battery. Refer to the Battery section (page 27).
28
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