Chapter 5: Other Information; Troubleshooting - RCA Alert Guard 27V570T User Manual

Troubleshooting

Most problems with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit your home for a fee to install your electronic entertainment system and
to instruct you in its operation. For details about this service, call 1-888-206-3359. For additional
assistance while using your RCA product, please visit www.rca.com/customersupport.
Alert Guard Problems
NWR channel not clear
• Make sure you have connected the provided Alert Guard antenna to the EXT Alert Guard
ANT jack on the back of the TV. Go to page 8 for more information.
• You might be tuned to an NWR channel outside your immediate area. Go to the NWR
CHANNEL menu to check all NWR channels receiving local area forecasts. Select the
channel that sounds most appropriate.
• If the signal's still not clear, you might need to connect an outdoor or amplified antenna
to the EXT Alert Guard ANT jack on the back of the TV. For optimal reception, connect an
outdoor antenna. Use an amplified antenna if you can't connect an outdoor antenna. Go
to page 59 to purchase an amplified antenna.
Not getting local weather information from the NWR channel
• Make sure the NWR channel is set to a local channel.
Message on-screen that READY light is out and NWR channel can't send
alerts for My Area
• You might be tuned to an NWR channel outside your immediate area. Go to the NWR
CHANNEL menu to check all NWR channels receiving forecasts for your local area. If
several channels sound equally as good, pick the one with your local forecast.
• You might have set My Area to a location where the TV isn't located. For example, you
might live in Indiana, but have a cottage in Ottawa County, Michigan. If the TV is in
Michigan, you need to set the state of My Area to Michigan and the county to Ottawa
County. Go to the Alert Guard menu and select Locations to check My Area setting.
• In rare cases, the NWR channel might not serve your area (generally, rural areas). From the
LOCATIONS menu select the next closest area to you or choose your state and select All
nearby.
Message on-screen that READY light is out and no weekly test was received
• If you live in an area that generally does not receive good reception and you've tried
setting a different NWR channel, you might need to connect an outdoor or amplified
antenna to the EXT Alert Guard ANT jack on the back of the TV. For optimal reception,
connect an outdoor antenna. Use an amplified antenna if you can't connect an outdoor
antenna. Go to page 59 to purchase an amplified antenna.
• If weather conditions are bad for several consecutive days, NOAA might not have been
able to broadcast a test. If so, press CLEAR after receiving the message and check in a few
days to see if the green READY light is back on. If the problem persists, the message will
appear again in 9 days. Failure to fix the problem could result in alerts not being received.
Message on-screen that areas were removed
• NWR channel can't provide information for locations Nearby 1, 2, or 3 (areas set in the
LOCATIONS menu) if they're outside the reception area.
Chapter 5
Graphics contained within this publication are for representation only.

Chapter 5: Other Information

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