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service upgrades through warranty maintenance upgrades and post-warranty maintenance agreements
with a well-defined scope of services, including service hours, response time, term of service, and service
agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific; that is, each country might have its own
service types, service levels, response times, and terms and conditions. Not all covered types of warranty
service upgrades might be available in a particular country or area. For more information about Lenovo
warranty service upgrade offerings that are available in your country, visit the following Lenovo Quick Pick
website:
http://www.lenovoquickpick.com/
The following table lists the warranty service definitions.
Table 14. Warranty service definitions
Term
Description
Onsite repair A service technician comes to the server's location for equipment repair.
24x7x4 hour
A service technician is scheduled to arrive at the client's location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day,
including Lenovo holidays.
24x7x8 hour
A service technician is scheduled to arrive at the client's location within eight hours after remote
problem determination is completed. Lenovo provides service around the clock, every day,
including Lenovo holidays.
9x5x4 hour
A service technician is scheduled to arrive at the client's location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 a.m. - 5:00 p.m. in the
client's local time zone, Monday - Friday, excluding Lenovo holidays.
9x5 next
A service technician is scheduled to arrive at the client's location on the business day after Lenovo
business day
receives your call, following remote problem determination. Lenovo provides service 8:00 a.m. -
5:00 p.m. in the client's local time zone, Monday - Friday, excluding Lenovo holidays. Calls received
after 4:00pm local time require an extra business day for service dispatch. Next business day
service is not guaranteed.
The following types of Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite repair from next business day to 8 or 4 hours
One or two years of warranty extension
Priority technical support
Lenovo's Priority Support Offering enhances our award-winning call center support to provide top
priority queue assignment to specialized Lenovo technicians. Priority support accelerates call center
troubleshooting to get your problems resolved quickly, and includes other value added support for
Lenovo provided software tools. Priority support can be purchased stand-alone to match the base
warranty of your system or in convenient bundles with our same-day response services.
Keep Your Drive Multi-Drive
Lenovo's ThinkServer Keep Your Drive Multi-Drive service is a multi-drive hard drive retention
offering that ensures your data is always under your control, regardless of the number of hard drives
that are installed in your ThinkServer system. In the unlikely event of a hard drive failure, you retain
possession of your hard drive while Lenovo replaces the failed drive part. Your data stays safely on
your premises, in your hands. Keep Your Drive Multi-Drive can be purchased stand-alone to match
the base warranty of your system or in convenient bundles with our same-day response services.
Lenovo Storage N3310
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