Regulatory Compliance - Lenovo IBM TS2900 Product Manual

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In general, the following Lenovo warranty service upgrades are available:

Warranty and maintenance service upgrades:

1, 2, 3, 4, or 5 years of warranty service coverage

1-year or 2-year post-warranty extensions

Foundation Service: 9x5 service coverage with next business day onsite response

Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed

repair (available only in select countries)

Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed

repair (available only in select countries)

Hardware Installation Services

Lenovo experts can seamlessly manage the physical installation of your server, storage, or

networking hardware. Working at a time convenient for you (business hours or off shift), the

technician will unpack and inspect the systems on your site, install options, mount in a rack

cabinet, connect to power and network, check and update firmware to the latest levels, verify

operation, and dispose of the packaging, allowing your team to focus on other priorities.

For service definitions, country-specific details, and service limitations, please refer to the following

documents:

Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage

http://pcsupport.lenovo.com/us/en/solutions/ht503310

Lenovo Data Center Services Agreement

http://support.lenovo.com/us/en/solutions/ht116628