Warranty Services And Upgrades - Lenovo IBM Storwize V3700 Product Manual

Electrical power (DC-powered models):
Voltage range: -42 V DC to -60 V DC
Voltage nominal:-48 V DC
Current: 12.0 A
Power:
SFF control enclosure: 356 watts
SFF expansion enclosure: 278 watts
Heat dissipation (BTU per hour):
AC-powered models:
3.5-inch storage controller unit: 1,222
3.5-inch storage expansion unit: 1,024
2.5-inch storage controller unit: 1,383
2.5-inch storage expansion unit: 1,154
DC-powered models:
2.5-inch storage controller unit: 1,215
2.5-inch storage expansion unit: 949
Acoustical noise emission:
3.5-inch controller unit:
6.0 bels (idling)
6.0 bels (operating)
2.5-inch controller unit:
6.1 bels (idling)
6.1 bels (operating)

Warranty services and upgrades

The Storwize V3700 has a three-year Customer Replaceable Unit (CRU) and onsite warranty with 9x5/next
business day (NBD) terms. Lenovo offers the service upgrades through warranty maintenance upgrades
and post-warranty maintenance agreements with a well-defined scope of services, including service hours,
response time, term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, refer to the Lenovo Enterprise Solutions Configurator (LESC):
http://lesc.lenovo.com
The warranty service definitions for the Storwize V3700 system are listed in the following table.
Table 12. Warranty service definitions
Term Description
On-site A service technician arrives at the client's location for equipment service.
service
24x7x2 A service technician is scheduled to arrive at the client's location within two hours after remote
hour problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x4 A service technician is scheduled to arrive at the client's location within four hours after remote
hour problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4 hour A service technician is scheduled to arrive at the client's location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the
client's local time zone, Monday - Friday, excluding Lenovo holidays. For example, if a customer
reports an incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
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