Regulatory Compliance - Lenovo IBM Storwize V3700 Product Manual

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Table Of Contents

Table of Contents

Term

Description

9x5 next

A service technician is scheduled to arrive at the client's location on the business day after remote

business

problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local

day

time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time

require an extra business day for service dispatch. Next business day service is not guaranteed.

Committed

Problems receive priority handling so that repairs are completed within the committed time of 6 or 24

Repair

hours. Lenovo provides service 24 hours/day, every day, including Lenovo holidays.

In general, the following types of Lenovo warranty service upgrades for the Storwize V3700 are available:

Warranty and maintenance service upgrades:

Three, four, or five years of 9x5 or 24x7 service coverage

Onsite response from next business day to two or four hours

Committed repair service

Up to five years of warranty extension for all service levels in one or two year increments

Committed Repair Service

Committed Repair Services enhances the level of Warranty Service Upgrade or Post

Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and

are available in select countries.

Priority handling to meet defined time frames to restore the failing machine to good working

condition

Committed repair service levels are measured within the following coverage hours:

24x7x6: Service performed 24 hours per day, 7 days per week, within 6 hours

24x7x24: Service performed 24 hours per day, 7 days per week, within 24 hours

Hard Drive Retention

Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your

data is always under your control, regardless of the number of hard drives that are installed in your

Lenovo system. In the unlikely event of a hard drive failure, you retain possession of your hard drive

while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.

The Hard Drive Retention service can be purchased in convenient bundles with our warranty

upgrades and extensions.

Hardware Installation Services

Lenovo experts can seamlessly manage the physical installation of your server, storage, or

networking hardware. Working at a time convenient for you (business hours or off shift), the

technician will unpack and inspect the systems on your site, install options, mount in a rack

cabinet, connect to power and network, check and update firmware to the latest levels, verify

operation, and dispose of the packaging, allowing your team to focus on other priorities. Your new

systems will be configured and ready for your software installation.