Do you have a question about the Flow2 and is the answer not in the manual?
Questions and answers
Genn.
March 4, 2025
Lift was used just once for test. Then was unplugged for 2 years. Today I plugged it in but no light on motor housing, no beeping, no light on armrest. Pooled out joystick and back on. Pooled out cord to reset. Outlet is ok. Any suggestions? Thanks.
1 comments:
Mr. Anderson
March 4, 2025
If a ThyssenKrupp Flow2 stairlift shows no power after being unplugged for two years, follow these troubleshooting steps:
1. Check the Main Plug – Ensure the transformer plug is securely connected to the wall socket. 2. Inspect the Batteries – The batteries may be fully discharged after two years. Recharge or replace them if necessary. 3. Verify Charging Contacts – Ensure the stairlift is positioned correctly at a charging point (top, bottom, or intermediate). 4. Perform a Reset – Drive the unit to the lowest charging contact and check if the "rSt" message appears on the display. 5. Check for Voltage – Ensure there is power at the reset point and the charging contacts are properly connected. 6. Confirm Transformer Functionality – Verify that the transformer is working and providing power to the system.
If the stairlift still does not function, contact trained ThyssenKrupp personnel for further assistance.
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User Manual A Division of ThyssenKrupp Access Ltd.
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Subject to the exceptions provided by law, this publication and/or its contents may not be, whether entirely or partly, reproduced, copied, and/or published in print, by photocopying, on microfilm, electronically or in any other way without the prior written consent of ThyssenKrupp Accessibility BV.
Table of contents 1. Introduction ........................5 1.1 Manual ........................5 1.2 Symbols ........................5 1.3 Intended use ......................5 2 Safety ..........................6 2.1 Safety warnings ......................6 2.1.1 User ........................6 2.1.2 Stairs and chairlift ....................6 2.1.3 Maintenance ......................
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6 Signals ..........................20 6.1 Signals on motor housing ..................20 6.2 Signals on armrest control unit ................... 20 6.3 Signals on call-and-park station .................. 21 7 Technical data ......................... 22 8 EC Declaration of conformity ....................23 9 Contact ........................... 24 ...
Introduction 1.1 Manual The manual describes all equipment that is available for the Flow2 chairlift. Not all features may be available for the model installed in your home. The terms “left”, “right”, “front” and “rear” are used to identify specific parts of the chairlift. The reference point is always your position as user, sitting on the chairlift.
2 Safety 2.1 Safety warnings ThyssenKrupp Accessibility BV is not responsible for injury or damage caused by not obeying the safety warnings in the manual. 2.1.1 User Before you use the chairlift, read the manual carefully. Only use the chairlift if you know the safety warnings and the operating instructions.
If you think that the chairlift has a defect which can cause injury or death, do not use the chairlift and immediately contact ThyssenKrupp Accessibility BV. For North America: Do regular tests and inspections according to “ASME A18.1 - 2005: Safety...
3 Description 3.1 Chairlift Seat Backrest Armrest Armrest control unit Footrest Footrest handle Safety belt Motor housing Data plate Warning plate Electronic lowering device / Main switch (Refer to section 3 .2.3 “Electronic lowering device / Main switch”.) 3.2 Controls 3.2.1 Armrest control unit Use the armrest control unit to move the chairlift while you are seated in the chair.
3.2.2 Call-and-park stations Use the call-and-park stations to move the chairlift while you are not seated in the chair. The call-and- park stations are located at the top and the bottom of the stairs. As an option, the call-and-park stations can also be located at intermediate floors with a parking point. 13 Call-and-park station Insert the key into the call-and- 14 Key...
3.2.3 Electronic lowering device / Main switch The electronic lowering device and the main switch are the same item with two different functions. Use the electronic lowering device to let the chairlift descend if a malfunction occurs and the chairlift stops halfway along the rail.
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Use the main switch to switch the chairlift off when it is not used for two weeks. 1. Push the main switch to switch off the chairlift. 2. Pull the main switch to switch on the chairlift. Main switch CAUTION ...
3.3 Optional features 3.3.1 Attendant control station The attendant control station can be used to let an attendant move the chairlift while the user is seated in the chair. 20 Attendant control station Press and hold the buttons to 21 Key raise or lower the lift while the user is seated in the chair.
3.3.2 Swivel seat To sit down and stand up safely and easily, the chairlift can be installed with a manual or an automatic swivel seat. 3.3.2.1 Manual swivel seat Before you sit down or stand up, you can turn the chair to face the landing at the top floor level. With the manual swivel seat, you can turn the chair 70°...
Examples: 1. Push the call button on the call-and-park station to park the chairlift and turn the chair into the required position. 2. Unfold the seat. 3. Sit down on the seat. Sitting down 4. Fasten the safety belt. 5. Push and hold the joystick on the armrest control unit to the left or to the right to move the chairlift.
4.2 Travelling with the chairlift CAUTION Do not remove the joystick from the armrest control unit for normal use. Only remove the joystick from the armrest control unit in case of an emergency. The chairlift will not operate when the joystick is removed from the armrest control unit.
4.4 Standing up and folding the seat 4.5 Resetting the chairlift Depending on the frequency of use, you must reset the chairlift once every 20 months. When the chairlift must be reset, the status indicator on the armrest control unit flashes green. ...
5 Maintenance 5.1 Cleaning the chairlift Regularly clean the chairlift – seat, backrest, armrest, footrest, safety belt, motor housing – with a soft, damp cloth. If necessary, use a mild detergent. Keep the armrest control unit and the call-and-park stations free of dirt. ...
5.2.2 Call-and-park stations The call-and-park stations use 2 C/R14 batteries. After approximately 12 months, replace the batteries. If the battery is low and you push one of the buttons, the status indicator will flash green, then flash red (with fast intermittent beeps) and finally light green continuously. You can finish the ride with the chairlift.
6 Signals 6.1 Signals on motor housing SIGNAL MEANING ACTION Constant blue light The chairlift is switched on. Switch on the chairlift using the No light The chairlift is switched off. electronic lowering device. 6.2 Signals on armrest control unit SIGNAL MEANING ACTION...
6.3 Signals on call-and-park station SIGNAL MEANING ACTION Constant green light The chairlift has been operated by Wait as the chairlift is about to move + slow beeps another control unit earlier. in 10 seconds. The chairlift is already being Flashing red light operated from another control unit.
7 Technical data Maximum permitted weight 125 kg (275 lbs) Driving speed (nominal) 0,1 m/s (20 ft/min) Sound pressure level 67 dB(A) Electrical system Power supply Class 2 Input: 230 V , 0.35 A, 50 Hz Output: 35 V , 1700 mA Input: 120 V , 70 W, 60Hz...
8 EC Declaration of conformity ThyssenKrupp Accessibility BV declares that: the Flow2 chairlift (commercial name: Swing), with serial number 340000 to 999999, complies with the relevant EC directives: Machine Directive 2006/42/EC Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC ...
9 Contact For information which is not in the manual, contact your dealer. Phone number: To support you as quickly as possible, please have the below details available when you contact our service department staff: Name of user: ………………………………………………….. Phone number: …………………………………………………..
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Manufacturer ThyssenKrupp Accessibility BV Van Utrechtweg 99, 2921 LN P.O. Box 754, 2920 CB Krimpen aan den IJssel (The Netherlands) Phone: +31 (0)180 530 900 Fax: +31 (0)180 530 901 E-mail: info@tkacc.nl lnternet: www.tkacc.nl...
Need help?
Do you have a question about the Flow2 and is the answer not in the manual?
Questions and answers
Lift was used just once for test. Then was unplugged for 2 years. Today I plugged it in but no light on motor housing, no beeping, no light on armrest. Pooled out joystick and back on. Pooled out cord to reset. Outlet is ok. Any suggestions? Thanks.
If a ThyssenKrupp Flow2 stairlift shows no power after being unplugged for two years, follow these troubleshooting steps:
1. Check the Main Plug – Ensure the transformer plug is securely connected to the wall socket.
2. Inspect the Batteries – The batteries may be fully discharged after two years. Recharge or replace them if necessary.
3. Verify Charging Contacts – Ensure the stairlift is positioned correctly at a charging point (top, bottom, or intermediate).
4. Perform a Reset – Drive the unit to the lowest charging contact and check if the "rSt" message appears on the display.
5. Check for Voltage – Ensure there is power at the reset point and the charging contacts are properly connected.
6. Confirm Transformer Functionality – Verify that the transformer is working and providing power to the system.
If the stairlift still does not function, contact trained ThyssenKrupp personnel for further assistance.
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