Faq And Troubleshooting - Made4.pet BC-2 User Manual

FAQ and troubleshooting

Is there a battery indicator?
Yes, if the LED (either red or green according to the chosen training program) blinks faster than usual
(appx. twice per second to indicate low battery) please replace the battery.
If Test #1 Fails...
Make sure the battery is inserted properly: the negative end of the battery to the end of the
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coil (spring), the positive end of the battery to the end of the clip.
Install a new battery.
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If the device was exposed to water, remove the battery as soon as possible. Completely
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submerge the electronic unit in pure alcohol for 1 hour and let the unit air dry for 24 hours.
Repeat the first two steps if necessary.
If the problem persists, contact our support team and describe which exact step of the test
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you're having trouble with. If possible, provide close, detailed pictures of the battery slot and
the unit. This may help resolve the issue faster so you can get back to training ASAP!
If Test #2 Fails...
Make sure you've successfully performed
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Make sure the sensitivity level is set to "9"
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Perform the shouting test louder
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Bring your face as close as possible to the bark detector hole so your lips slightly touch the
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unit and try the shouting test again.
If the problem persists, contact our support team and describe which exact step of the test
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you're having trouble with. If possible, provide a short video showing the problem. This may
help resolve the issue faster so you can get back to training ASAP!
My package is missing some parts. No batteries/electrodes/silicone caps etc.
Unfortunately, there are times where Amazon may reintroduce a returned collar that may be missing
parts to new inventory where they may mistakenly ship it out again. In the unlikely event one of our
collars is returned, Amazon does not allow made4.pet to run a quality check which may result in
missing parts. For this reason, we ask you to check the package content in the very beginning and
make sure everything is there. If you a recipient of one of these packages contact us as soon as
possible.
I need a new battery but don't know which to buy.
The battery type used by the collar is 4LR44 6V Alkaline. This battery also goes by other common
names like PX28A, A544, K28A, and V34PX.
How long does one battery last?
Battery life depends on how frequently your dog barks. The bark collar can last up to a few weeks
or more if your dog is not a frequent barker. The collar also comes with two batteries in the package
that will last a long time for dogs that bark infrequently. If you find that your battery may be partially
depleted or defective, contact our support team.
Test #1
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