Test The Path From Your Computer To A Remote Device - NETGEAR D8500 User Manual

For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are connected.
Check that the appropriate LEDs are on for your network devices. If your modem router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are
connected to your computer and modem router.
•
Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your
computer.
Verify that the IP address for your modem router and your computer are correct and that the addresses are on
the same sub

Test the Path From Your Computer to a Remote Device

After you verify that the LAN path works correctly, test the path from your computer to a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, enter ping -n 10 IP address.
IP address is the IP address of a remote device such as your ISP's DNS server.
If the path is functioning correctly, replies as described in
display. If you do not receive replies, do the following:
•
Check to see that the IP address of your modem router is listed as the default router in your computer. If the IP
configuration of your computer is assigned by DHCP, this information is not visible in your computer's Network
Control Panel.Verify that the IP address of the modem router is listed as the default router.
•
Check to see that the network address of your computer (the portion of the IP address specified by the netmask)
is different from the network address of the remote device.
•
If your ISP assigned a host name to your computer, enter that host name as the account name. For more
information, see one of the following sections:
- Manually Set Up an ADSL Internet Connection
- Manually Set Up a VDSL Internet Connection
- Manually Set Up a Cable Internet Connection
•
Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband
ISPs restrict access by allowing traffic only from the MAC address of your modem, but some additionally restrict
access to the MAC address of a single computer connected to that modem. In this case, configure your modem
router to clone or spoof the MAC address from the authorized computer. For more information, see one of the
following sections:
- Manually Set Up an ADSL Internet Connection
- Manually Set Up a VDSL Internet Connection
Connection on page 51
AC5300 WiFi VDSL/ADSL Modem Router Model D8500
Troubleshooting
Test the LAN Path to Your Modem Router
on page 36
on page 44
on page 51
on page 36
on page 44 - Manually Set Up a Cable Internet
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