Page 1 Enterprise Reporter ® USER GUIDE Administrator Console R3000IR Model: ER Release 5.2.00 • Manual Version 1.01...
Page 2 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 3 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the exam- ples herein.
Page 4 ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 5: Table Of Contents
Logging on the First Time ........... 13 Specify the Server’s function ........14 Set up an Administrator Login ID ........15 Log Off ..................16 Chapter 2: Configuring the ER Server ........18 Administrator Console ..............18 Network Menu ................19 Box Mode screen ............... 20 Live Mode ..............
Page 6 Set up/Edit External Backup FTP Password ....31 Execute a Manual Backup ..........31 Perform a Remote Backup ........... 32 Perform a Restoration to the ER Server ....... 33 Self Monitoring screen ............34 View a List of Contact E-Mail Addresses...... 35 Set up and Activate Self-Monitoring ......
Page 7 ONTENTS Configure the Server to Log User Activity..... 53 Deactivate User Name Identification ......54 Username Display Setting screen ........55 View the Current Username Display Setting ....56 Modify the Username Display Setting......56 Page View Elapsed Time screen ........58 Establish the Unit of Elapsed Time for Page Views..
Page 8 ONTENTS Support Procedures ................ 84 Product Warranties ..............85 Standard Warranty ................85 Technical Support and Service ............86 Extended Warranty (optional) ............87 Extended Technical Support and Service ........87 ............. 88 PPENDICES ECTION Appendix A ................88 Evaluation Mode ................88 Administrator Console ..............
Page 9: Enterprise Reporter Overview
Operations In simplified terms, the ER operates as follows: the ER Server accepts log files (text files containing Web access data) from the 8e6 R3000 Enterprise Filter. 8e6’s proprietary programs “normalize” the transferred data and insert them into a MySQL database.
Page 10: How To Use This User Guide
• Appendices Section - Appendix A provides information on how to use the ER Server in the evaluation mode, and how to switch to the activated mode. Appendix B explains how to disable many types of pop-up blocking software.
Page 11: Conventions
IMPORTANT: The "important" icon is followed by italicized text informing you about important information or procedures to follow to ensure maximum uptime on the ER Server. ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR...
Page 12: Terminology
NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE Terminology The following terms are used throughout this user guide. Sample images (not to scale) are included for each item. • alert box - a message box that opens in response to an entry you made in a dialog box, window, or screen.
Page 13 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • field - an area in a dialog box, window, or screen that either accommodates your data entry, or displays pertinent information. A text box is a type of field. • frame - a boxed-in area in a dialog box, window, or screen that includes a group of objects such as fields, text boxes, list boxes, buttons, radio...
Page 14 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • radio button - a small, circular object in a dialog box, window, or screen used for selecting an option. This object allows you to toggle between two choices. By clicking a radio button, a dot is placed in the circle, indi- cating that you selected the option.
Page 15 NTERPRISE EPORTER VERVIEW OW TO SE THIS UIDE • window - displays on a screen, and can contain frames, fields, text boxes, list boxes, buttons, and radio buttons. Types of windows include ones from the system such as the Save As window, pop-up windows, or login windows.
Page 16: Dministrator Ection
NOTES: This user guide is accessible via the Help link beneath the banner in any screen in the Administrator console. Information about the ER Client can be found in the ER Web Client User Guide that can be obtained from http:// www.m86security.com/software/8e6/docs/er5_wclient.pdf.
Page 17: Components And Environment
• Linux OS • Administrator Graphical User Interface (GUI) console utilized by an authorized administrator to configure and maintain the ER Server • MySQL database • 8e6 Technologies proprietary Client application employed by report users for generating “views” and reports ECHNOLOGIES NTERPRISE...
Page 18: Environment
• Macintosh OS X Version 10.5 running Safari 3.1.2, or Firefox 3.0 • Pop-up blocking software, if installed, must be disabled • Session cookies from the ER Server must be allowed in order for the Administrator console to function properly NOTE: Information about disabling pop-up blocking software can be found in Appendix B: Disable Pop-up Blocking Software.
Page 19: Chapter 1: Accessing The Server
ERVER Chapter 1: Accessing the Server Preliminary Network Settings To initially set up your ER Server, follow the instructions in the R3000IR Quick Start Guide booklet packaged with your R3000IR unit. This guide explains how to perform the initial configuration of the Server so that it can be accessed via an IP address on your network.
Page 20: Procedures For Logging On, Off The Server
1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER For example, if your IP address is 1.2.3.4, type in http:// 1.2.3.4:88 or https://1.2.3.4:8843. 3. Click Go to open the login screen of the Administrator console application (see Fig. 1:1-1). Procedures for Logging On, Off the Server Log On Fig.
Page 21: Logging On The First Time
HAPTER CCESSING THE ERVER NOTES: When logging on the Server for the first time, the ER Status pop-up box opens, and the main screen displays with a message, as shown in the example in Logging on the First Time. Follow the directions in this sub-section before proceeding.
Page 22: Specify The Server's Function
2. Click Apply to confirm your selection. The mode you specify will immediately be in effect. TIP: After choosing the function for the ER Server box on the main screen, if you have not previously set up your own user name and password, you should do so before entering any Server settings.
Page 23: Set Up An Administrator Login Id
1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER Set up an Administrator Login ID NOTE: If you have already set up your user name and password, you can skip this section. 1. At the Network pull-down menu, choose Administrators to display the Add/Edit/Delete Administrators screen where you will set up your user name and password: Fig.
Page 24: Log Off
1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER 5. In the Confirm Password field, re-enter the password in the exact format used at the Password field. 6. Click the Save button. Log Off To log off the Administrator console, click the Logout link beneath the banner in any screen to display the log out screen: Fig.
Page 25 1: A DMINISTRATOR ECTION HAPTER CCESSING THE ERVER WARNING: If you need to turn off the Server, follow the shut down procedures outlined in the Shut Down screen sub-section under the Server Menu section in Chapter 2. Failure to properly shut down the Server can result in data being lost or corrupted.
Page 26: Chapter 2: Configuring The Er Server
Fig. 1:2-1 Administrator console, main screen The Administrator console is used for configuring and main- taining the ER Server. Settings made in the Administrator console affect the Client reporting application. On the main screen of the Administrator console, there are three menus: Network, Server, and Database.
Page 27: Network Menu
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: The mode of the Server displays on the main screen. More information about the “live” and “archive” Server box modes can be found in the Box Mode sub-section under the Network Menu section in this chapter.
Page 28: Box Mode Screen
Server, and can change this setting, if necessary. NOTE: When accessing the Box Mode screen for the first time, the ER Status pop-up box opens to inform you that the ER unit is currently in the evaluation mode. To continue using the box in the evaluation mode, click the “X”...
Page 29: Change The Box Mode
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Change the Box Mode 1. Click the Change Mode button to display the two box mode options on the screen: Fig. 1:2-3 Change Box Mode 2. Click the radio button corresponding to Live or Archive to specify the mode in which the Server should function.
Page 30: Add/Edit/Delete Administrators Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Add/Edit/Delete Administrators screen The Add/Edit/Delete Administrators screen displays when the Administrators option is selected from the Network menu. This screen is used for viewing, adding, editing, and deleting the login ID of personnel authorized to configure the Server.
Page 31: View A List Of Administrators
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View a List of Administrators To view a list of administrator user names, click the down arrow at the New Administrator field. If no administrator has yet been assigned to the Server, no selections display except for the default “admin”...
Page 32: Delete An Administrator
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Delete an Administrator 1. Select the administrator’s user name from the pull-down menu. 2. After the administrator’s login ID information populates the fields, click the Delete button to remove the adminis- trator’s user name from the choices in the pull-down...
Page 33: Locked-Out Accounts And Ips Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Locked-out Accounts and IPs screen The Locked-out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu. This screen is used for unlocking accounts or IP addresses of administrators and sub-administrators that are currently locked out of the Administrator console or Web Client.
Page 34: View Locked Accounts, Ip Addresses
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: An account or IP address becomes locked if the Pass- word Security Options feature is enabled in the Optional Features screen, and a user is unable to log into the Administrator console...
Page 35 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • IP: ‘x.x.x.x’ has been successfully unlocked. NOTE: In the text above, ‘xxx’ and ‘x.x.x.x’ represents the unlocked username/IP address. 3. Click OK to return to the Locked-out Accounts and IPs screen that no longer shows the accounts/IPs that have been unlocked.
Page 36: Server Menu
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Server Menu The Server pull-down menu includes options for setting up processes for maintaining the Server. These options are: Backup, Self-Monitoring, Server Status, Secure Access, Software Update, Shut Down, and Web Client Server Management.
Page 37: Backup Screen
IMPORTANT: 8e6 recommends establishing backup and recovery procedures when you first begin using the ER Server. Please follow the advice in this section to ensure your ER Server is properly maintained in the event that data is lost and back up procedures need to be performed to recover data.
Page 38 This policy should include frequent, remote backups, such that raw logs and ER database files are avail- able for restoration without relying on the ER’s hard drives. In general, recovery plans involve (i) restoring the most...
Page 39: Set Up/Edit External Backup Ftp Password
ONFIGURING THE ERVER Set up/Edit External Backup FTP Password In order to back up the ER Server’s database to a remote server, an FTP account must be established for the remote server. NOTE: In the External Backup FTP Account frame, the login name that will be used to access the remote server displays in the Username field.
Page 40: Perform A Remote Backup
WARNING: 8e6 recommends that you do not perform other func- tions on the ER Server until the backup is complete. The time it will take to complete the backup depends on the size of all tables being saved.
Page 41: Perform A Restoration To The Er Server
ER Server. NOTE: The amount of time it will take to restore data to the ER Server depends on the combined size of all database tables being restored. 8e6 recommends that you do not perform other functions on the ER Server until the restoration is complete.
Page 42: Self Monitoring Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Self Monitoring screen The Self Monitoring screen displays when the Self-Moni- toring option is selected from the Server menu. This screen is used for setting up and maintaining e-mail addresses of contacts who will receive automated notifications if prob- lems occur with the network.
Page 43: View A List Of Contact E-Mail Addresses
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View a List of Contact E-Mail Addresses If this feature is currently activated, the e-mail address of the Master Administrator displays on this screen, along with any other contacts set up as Choice one - four.
Page 44: Server Status Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Server Status screen The Server Status screen displays when the Server Status option is selected from the Server menu. This screen, which automatically refreshes itself every 10 seconds, displays the...
Page 45: View The Status Of The Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the Status of the Server The Product Version number of the software displays at the top of the screen, along with the date that software version was implemented. Status information displays in the following sections of this screen: •...
Page 46: Secure Access Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Secure Access screen The Secure Access screen displays when the Secure Access option is selected from the Server menu. This screen is primarily used by 8e6 technical support represen- tatives to perform maintenance on your Server, if your system is behind a firewall that denies access to your Server.
Page 47: Activate A Port To Access The Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Activate a Port to Access the Server 1. After the administrator at the customer’s site authorizes you to use a designated port to access their Server, enter that number at the Port # field.
Page 48: Terminate A Port Connection
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Terminate a Port Connection 1. After maintenance has been performed on the customer’s Server, select the active port number from the list box by clicking on it. 2. Click the Stop button to terminate the port connection.
Page 49: Software Update Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Software Update screen The Software Update screen displays when the Software Update option is selected from the Server menu. This screen is used for updating the Server with software updates supplied by 8e6, and for viewing a list of software updates that are available and/or previously installed on the Server.
Page 50: View Installed Software Updates
ERVER View Installed Software Updates Any software update previously installed on the Server displays in the ER Patch History frame. For each installed software update, the Date installed (YYYY/MM/DD), and software update Name and Description display. Uninstall the Most Recently Applied Software Update In the ER Patch History frame, the most recently applied software update can be unapplied by clicking Undo.
Page 51: Install A Software Update
NOTES: Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update, and that port 8084 is open on your network. In the ER Patch Updates frame, two buttons are available: README and Apply Now. README: 1.
Page 52 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Apply Now: 1. Click Apply Now to open a dialog box containing infor- mation about the software release: Fig. 1:2-14 Software update dialog box 2. Click Yes to open the EULA dialog box: Fig.
Page 53 4. To determine whether the software update has been successfully applied, click the hyperlink (“here”) beneath the ER Patch History frame in the Software Update screen to open the Patch Log window: Fig. 1:2-16 Patch Log window 5.
Page 54: Shut Down Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER NOTE: After installing the software update, if a message displays that informs you to reboot the Server, you should select the Restart Software option on the Shut Down screen. Shut Down screen The Shut Down screen displays when the Shut Down option is selected from the Server menu.
Page 55: Perform A Server Action
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER ware Restart process, files normally FTPed to the Server are routed to a problem directory in the logging device. When the Server is running again, these files are FTPed to the Server.
Page 56: Web Client Server Management Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Web Client Server Management screen The Web Client Server Management screen displays when the Web Client Server Management option is selected from the Server menu. This screen is used for enabling specified Web Client Server features.
Page 57: Restart The Web Client Server
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Restart the Web Client Server In the Restart Web Client Server frame, click Restart to restart the Web Client server. As a result of this action, a screen displays with the following message: “The Web Client Server will restart in a few minutes.”...
Page 58: Database Menu
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Database Menu The Database pull-down menu includes options for config- uring the database. These options are: IP.ID, Username Display Setting, Elapsed Time, Page Definition, Tools, Expi- ration, Optional Features, and User Group Import.
Page 59 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Fig. 1:2-20 User Name Identification screen with IP.ID activated As the administrator of the Server, you have the option to either enable or disable this feature for logging users’ activ- ities by usernames, machine names, and/or IP addresses of machines.
Page 60 ONFIGURING THE ERVER ARNINGS The ER will generate NetBIOS requests outside the network if IP.ID is activated and if no segment settings have been specified in the configuration of the R3000—causing it to log external traffic. To resolve this issue, the R3000 should be modified to log activity only within the network.
Page 61: View The User Name Identification Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the User Name Identification screen If user name identification is enabled, specified IP.ID criteria displays, and IP, Machine, and Username frames will be populated if entries were previously made in them.
Page 62: Deactivate User Name Identification
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 4. In the IP/Machine/Username to ignore list boxes, enter all IP addresses, machine names, and/or usernames the Server should disregard when identifying users. Each entry should be made in a separate row.
Page 63: Username Display Setting Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Username Display Setting screen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data- base menu. This screen is used for configuring the user- name format imported from raw logs and customizing the username format that displays in reports.
Page 64: View The Current Username Display Setting
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View the Current Username Display Setting In the Current Username Display Setting frame, the current username format displays—if previously entered in the Display username field and saved on this screen.
Page 65 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 4. Click Add to include your selection in the Display user- name field below. NOTE: Follow steps 3 and 4 for each field to be added to the Display username field below. Each additional selection added to the display name is preceded by a backslash ( \ ).
Page 66: Page View Elapsed Time Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Page View Elapsed Time screen The Page View Elapsed Time screen displays when the Elapsed Time option is selected from the Database menu. This screen is used for establishing the value—amount of time—that will be used when tracking the length of a user’s...
Page 67: Elapsed Time Rules
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Elapsed Time Rules Each time a user on the network accesses a Web site, this activity is logged as one or more visit(s) to that site. The amount of time a user spends on that site and the number of...
Page 68: Page Definition Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Page Definition screen The Page Definition screen displays when the Page Defini- tion option is selected from the Database menu. This screen is used for specifying the types of pages to be included in the detail report for Page searches.
Page 69: Remove A Page Type
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Remove a Page Type To remove a page type from the detail report: 1. Select the page extension from the Current page types list box. 2. Click Remove. 3. Click Apply.
Page 70: Tools Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Tools screen The Tools screen displays when the Tools option is selected from the Database menu. This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application.
Page 71: View Diagnostic Reports
• db Backup - This log provides information about the MySQL backup/restore operation. • db Control - This log shows a list of actions performed by the ER process when processing log files. ECHNOLOGIES NTERPRISE EPORTER...
Page 72 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • db Expiration - This log includes information about expiring data on the Server. • db Expire Summary - This log provides a list of data expiration from summary tables.
Page 73 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Patch Log - This log gives information about applied software updates. • MYSQL Log - This log provides information pertaining to the MySQL server. • Error Entry - R2k - This log displays a list of R2000 query errors.
Page 74: Expiration Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Expiration screen The Expiration screen displays when the Expiration option is selected from the Database menu. This screen shows statistics on the amount of data currently stored on the Server box, and provides an estimated date when that data will expire.
Page 75: Expiration Screen Terminology
(See the Server Menu Backup screen section for information on establishing backup procedures, and backing up and restoring data on the ER Server.) Expiration Screen Terminology The following terminology is used on the Expiration screen: •...
Page 76: Expiration Rules
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Expire - pertains to the action of dropping data from the Server when there is no room left on the hard drive for additional storage. When the hard drive reaches its...
Page 77: View Data Storage Statistics
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER View Data Storage Statistics In the Status section of this screen, the date and time of the last database expiration displays in the Status bar. The date displays in the YYYY-MM-DD format, and the time displays in military time (01-24 hours) using the HH:MM:SS time format.
Page 78 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Current archive data (yearweekno/date scope) - the range of dates and times of archive data currently stored on the Server. The first line displays the range of year(s) and weeks in the YYYYWW format, where “Y”...
Page 79 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER • Last 8 weeks hits/day average - the average number of hits on the Server per day, based on the last eight weeks of data stored on the Server. The following data that displays is current as of the last...
Page 80: Change Data Storage Settings
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Change Data Storage Settings The Change Settings section of the screen is used for updating the amount of data that will be stored on the Server box in the future. By making an entry in this section of the screen, you dictate how data on the box will expire.
Page 81: Optional Features Screen
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER TIP: 8e6 recommends that you set up your Server to store more live data than archive data for the benefit of administrators and sub-administrators who generate reports via the Client applica- tion.
Page 82 2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Fig. 1:2-26 Optional Features screen ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...
Page 83: Enable Search String Reporting
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER Enable Search String Reporting If Search String Reporting is enabled, detail drill down reports display the full search string content typed into a search engine text box for search sites such as Google, Bing, Yahoo!, MSN, AOL, Ask.com, YouTube.com, and...
Page 84: Enable Wall Clock Time
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER WARNING: Applying this setting restarts the Web Client server. NOTE: Since Canned Reports are processed each night, any changes made to settings today will not effective until the following day.
Page 85: Enable, Configure Password Security Option
2: C ER S DMINISTRATOR ECTION HAPTER ONFIGURING THE ERVER 1. Select one of two radio buttons to specify the type of hits to be included in drill down, Wall Clock Time, and sched- uled custom reports: • “Pages only” - Choose this option to include only Web page hits in reports.
Page 86 Failed Password Attempts Timespan (in minutes) field before being locked out of the ER application. NOTE: The maximum number of failed attempts that can be entered is 10.
Page 87 Allowable Number of Failed Password Attempts field— before being locked out of the ER application. NOTE: The maximum number of minutes that can be entered is 1440.
Page 88: User Group Import Screen
Group Import option is selected from the Database menu. This screen is used for specifying R3000 servers to send LDAP user group membership information to this ER Server, for performing a user group import on demand, and for viewing on demand user group import criteria.
Page 89: Import User Groups
Import User Groups NOTE: R3000 IP fields are populated by default if one or more R3000 servers are connected to this ER server. 1. Specify the R3000 IP address of each R3000 to send LDAP user group membership data to this ER.
Page 90: Technical Support / Product Warranties
ECHNICAL UPPORT RODUCT ARRANTIES Technical Support For technical support, visit 8e6 Technologies’s Technical Support Web page at http://www.m86security.com/ support/ or contact us by phone, by e-mail, or in writing. Hours Regular office hours are from Monday through Friday, 8 a.m. to 5 p.m. PST.
Page 91: Office Locations And Phone Numbers
ECHNICAL UPPORT RODUCT ARRANTIES ECHNICAL UPPORT Office Locations and Phone Numbers 8e6 Corporate Headquarters (USA) 828 West Taft Avenue Orange, CA 92865-4232 Local 714.282.6111 714.282.6116 Domestic US 1.888.786.7999 International +1.714.282.6111 8e6 Taiwan 7 Fl., No. 1, Sec. 2, Ren-Ai Rd. Taipei 10055 Taiwan, R.O.C.
Page 92: Support Procedures
ECHNICAL UPPORT RODUCT ARRANTIES ECHNICAL UPPORT Support Procedures When you contact our technical support department: • You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly. • If your issue needs to be escalated, you will be given a ticket number for reference, and a senior-level technician will contact you to resolve the issue.
Page 93: Product Warranties
ARRANTIES Product Warranties Standard Warranty 8e6 Technologies warrants the medium on which the 8e6 product is provided to be free from defects in material and workmanship under normal use for period of one year (the “Warranty Period”) from the date of delivery. This standard Warranty Period applies to both new and refurbished equip- ment for a period of one year from the delivery date.
Page 94: Technical Support And Service
RODUCT ARRANTIES Technical Support and Service 8e6 Technologies will provide initial installation support and technical support for up to 90 days following installation. 8e6 Technologies provides after-hour emergency support to 8e6 server customers. An after hours technician can be reached by voice line.
Page 95: Extended Warranty (Optional)
If parts are discontinued from production during the Warranty Period, immediate replacement product(s) or hardware parts will be available for exchange with defective parts from 8e6 Technologies’ local reseller or distributor. Extended Technical Support and Service Extended technical support is available to customers under a Technical Support Agreement.
Page 96: Appendices Section
Server to function in the activated mode. Administrator Console After logging on the Server, the ER Status pop-up box opens to inform you that the ER unit is currently in the eval- uation mode: Fig. A-1 ER Status pop-up box The Server will store data for the period specified in the pop- up box: “EVALUATION MODE - MAX DATA STORAGE ‘X’...
Page 97 PPENDICES ECTION PPENDIX You have the option to either use the ER unit in the evalua- tion mode, or change the evaluation mode in one of two ways—by extending the evaluation period, or by activating the unit so that it can be used in the activated mode.
Page 98: Use The Server In The Evaluation Mode
Use the Server in the Evaluation Mode To use the unit in the evaluation mode, click the "X" in the upper right corner of the ER Status pop-up box to close it. Expiration screen In the evaluation mode, the Expiration screen can only be used for viewing data storage statistics, and not for modi- fying data storage capacity criteria.
Page 99: Change The Evaluation Mode
There are two ways to change the evaluation mode from the Administrator console: • in the ER Status pop-up box (see Fig. A-1), click Change Evaluation Mode • in the Evaluation screen, click the link (“here”) in the message at the top of the screen: “Please click here to...
Page 100: Activation Page
1. In the Activation Page pop-up box, the Hostname of the Server, IP address, and Mac Address (Media Access Control address) display. 2. Call 8e6 Technologies at either 714-282-6111 or 1-888- 786-7999, and speak to a technical support representa- tive about changing the evaluation mode.
Page 101 PPENDICES ECTION PPENDIX 4. Click Activate to display the confirmation message in the Activation Page pop-up box: • If extending the evaluation period for the unit, the following message displays: “It is now in evaluation mode (‘X’ weeks)!” in which ‘X’ represents the number of weeks in the new evaluation period.
Page 102: Disable Pop-Up Blocking Software
PPENDICES ECTION PPENDIX Appendix B Disable Pop-up Blocking Software A user with pop-up blocking software installed on his/her workstation will need to disable pop-up blocking in order to use the Client. This appendix provides instructions on how to disable pop- up blocking software for the following products: Yahoo! Toolbar, Google Toolbar, AdwareSafe, and Windows XP Service Pack 2 (SP2).
Page 103 PPENDICES ECTION PPENDIX 2. Choose Always Allow Pop-Ups From to open the Yahoo! Pop-Up Blocker dialog box: Fig. B-2 Allow pop-ups from source 3. Select the source from the Sources of Recently Blocked Pop-Ups list box to activate the Allow button. 4.
Page 104: Google Toolbar Pop-Up Blocker
PPENDICES ECTION PPENDIX Google Toolbar Pop-up Blocker Add the Client to the White List To add the Client to the white list so that it will always be allowed to pass, go to the Google Toolbar and click the # blocked icon: Fig.
Page 105: Adwaresafe Pop-Up Blocker
PPENDICES ECTION PPENDIX AdwareSafe Pop-up Blocker Disable Pop-up Blocking AdwareSafe’s SearchSafe toolbar lets you toggle between enabling pop-up blocking (# popups blocked) and disabling pop-up blocking (Popup protection off) by clicking the pop- up icon. 1. In the IE browser, go to the SearchSafe toolbar and click the icon for # popups blocked to toggle to Popup protec- tion off.
Page 106: Windows Xp Sp2 Pop-Up Blocker
PPENDICES ECTION PPENDIX Windows XP SP2 Pop-up Blocker This sub-section provides information on setting up pop-up blocking and disabling pop-up blocking in Windows XP SP2. Set up Pop-up Blocking There are two ways to enable the pop-up blocking feature in the IE browser.
Page 107: Use The Ie Toolbar
PPENDICES ECTION PPENDIX Use the IE Toolbar In the IE browser, go to the toolbar and select Tools > Pop- up Blocker > Turn On Pop-up Blocker: Fig. B-6 Toolbar setup When you click Turn On Pop-up Blocker, this menu selec- tion changes to Turn Off Pop-up Blocker and activates the Pop-up Blocker Settings menu item.
Page 108: Add The Client To The White List
PPENDICES ECTION PPENDIX Add the Client to the White List There are two ways to disable pop-up blocking for the Client and to add the Client to your white list. Use the IE Toolbar 1. With pop-up blocking enabled, go to the toolbar and select Tools >...
Page 109: Use The Information Bar
PPENDICES ECTION PPENDIX Use the Information Bar With pop-up blocking enabled, the Information Bar can be set up and used for viewing information about blocked pop- ups or allowing pop-ups from a specified site. Set up the Information Bar 1. Go to the toolbar and select Tools > Pop-up Blocker > Pop-up Blocker Settings to open the Pop-up Blocker Settings dialog box (see Fig.
Page 110 PPENDICES ECTION PPENDIX 3. Click Yes to add the Client to your white list and to close the dialog box. NOTE: To view your white list, go to the Pop-up Blocker Settings dialog box (see Fig. B-7) and see the entries in the Allowed sites list box.
Page 111: Index
NDEX Access Client 49 add/edit/delete administrators 15 Add/Edit/Delete Administrators screen 22 administrator e-mail contact setup 34 log in to Server 15 Administrator console 18 alert box, terminology 4 archive data setup on Server 66 terminology 67 back up data internal on demand backup 31 to remote server 32 backup procedures 29...
Page 112 NDEX data storage setup 66 Database Menu 50 database status logs 62 Date Scope Expiration screen 66 diagnostic reports 62 dialog box, terminology 4 disable pop-up blockers 94 Elapsed Time 58 expiration 68 Expiration screen 66 expire data from Server 66 passwords 77 terminology 68 field, terminology 5...
Page 113 NDEX Server patch 43 Internet Explorer 10 IP.ID 50 LDAP 80 Linux OS 9 list box, terminology 5 live data setup on Server 66 terminology 67 Locked-out Accounts and IPs screen 25 lockout 78 database status 63 off the Server 16 on the Server 12 Macintosh 10 Manual Backup button 31...
Page 114 NDEX create for Administrator GUI 15 create for remote server’s FTP account 31 security option 77 patch Server 41 unapply 42 pop-up blocking, disable 94 pop-up box/window, terminology 5 Product Warranties section 85 pull-down menu, terminology 5 R3000 1 R3000IR Quick Start Guide 11 radio button, terminology 6 remote server backup 32 reports...
Page 115 NDEX Shut Down screen 46 software 9 Software Update screen 41 table, terminology 6 technical support 38 Technical Support section 82 Terminology 4 text box, terminology 6 Tools screen 62 update Server software 41 User Group Import screen 80 User Name Identification screen 50 Username Display Setting screen 55 view diagnostic reports 63...
Page 116 NDEX ECHNOLOGIES NTERPRISE EPORTER DMINISTRATOR UIDE...

8e6 Technologies ER User Manual

Chapter 1: Accessing the Server

Chapter 2: Configuring the er Server

Appendix A Evaluation Mode

Appendix B

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