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TROUBLESHOOTING
Problem
The vacuum cleaner cannot be
switched on.
The full dust container indicator
lights up although it is not full yet.
Low suction power.
Remote Power not working.*
Small electrostatic discharges occur
while sucking up.
The vacuum cleaner whistles or
vibrates when in use.
The brush moves with difficulty.
The vacuum cleaner switched off
while using.
* on some models only
14
14
Possible causes / Solutions
•
Check if the Start/Stop button was pressed.
•
The plug was not inserted or is not making contact.
•
If the product is in park position with the Start&Pause function
(if available) remove the brush from housing and press the
Start/Stop button.
•
Clean the dust container.
•
Clean the filters and, if needed, replace them.
•
Make sure the expansion pipe, flexible hose and brush are
not blocked.
•
Clean the filters and, if needed, replace them.
•
Make sure the expansion pipe, flexible hose and brush are
not blocked.
•
Clean the dustbin and its filters.
•
Check if the level of dust is on the max level, just in case
empty the dustbin.
•
Battery not charged.
•
The batteries were positioned incorrectly inside the battery
compartment. Position the two AAA batteries making sure of
the positive and negative poles.
•
Remove batteries; then position them again, making sure the
positive and negative poles are in the correct position.
•
Electronic appliances or obstacles may be interfering.
•
Overheating of the motor. Heavy use can lead to the
overheating of the motor. So wait for 60-90 minutes while
the motor cools down (this depends on physical external
parameters).
•
If very fine dust or powders are sucked up such as flour, etc.
small electrostatic discharges could occur. When sucking
up materials previously mentioned, we advise not to use the
metal extension pipe, but only the plastic flexible hose and to
set a low suction power level.
•
One or more attachments were assembled incorrectly. Make
sure the filters and brushes were assembled according to
these instructions.
•
Clean the filters and, if needed, replace them.
•
The air regulator is open. Make sure it was closed correctly.
•
Reduce suction power, especially on carpets and fabrics in
general. Open the air regulator to reduce the "suction effect".
•
Overheating of the motor. Heavy use can lead to the
overheating of the motor. So wait for 60-90 minutes while
the motor cools down (this depends on physical external
parameters).
•
Make sure the expansion pipe, flexible hose and brush are
not blocked.
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