Troubleshooting And Specifications; Troubleshooting - General Sleep Zmachine Insight+ DT-200 Service Manual

Troubleshooting

Troubleshooting solutions for some problems you may encounter with the Zmachine system are
listed below. If none of the corrective actions provided solve your problem or if your problem is
not listed, then discontinue use immediately and contact General Sleep.
Problem
The Zmachine can no longer run
for at least 12 hours on a full
charge.
The Zmachine does not indicate a
full charge after 5 hours of
charging or the LCD indicates
Charge Fault.
Zmachine display indicates
microSD card full.
Sensor check indicates that one or
more sensors need to be replaced.
Zmachine system and/or cable are
damaged.
Sleep report does not match the
patient report.
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Troubleshooting and
Specifications
Solution
The battery has reached end of life. Contact General Sleep
to arrange for battery replacement.
The wall charger may be faulty or the battery may have
reached end of life. Contact General Sleep to arrange for
battery or charger replacement.
Prepare the Zmachine for a New Patient (System Menu →
Administrative → New Patient). This operation will clear all
data from the microSD. If this does not resolve the problem,
the microSD card may be defective. Contact General Sleep
to arrange for microSD card replacement.
Replace the failed sensors according to the Patient Guide. If
the problem persists, then a faulty sensor cable may be the
cause. Contact General Sleep to arrange for replacement.
Discontinue use immediately and return to General Sleep for
repair or replacement.
Patient self-reporting is highly subjective and may or may
not be accurate. However, if you suspect a problem with the
Zmachine system then discontinue use and contact General
Sleep.

Troubleshooting and Specifications

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