Contacting Promise Support - Promise Technology FAST TRAK100TM User Manual

Contacting Promise Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
Product model and serial number
BIOS and driver version numbers
A description of the problem / situation
System configuration information, including: motherboard and CPU
type, hard drive model(s), IDE/ATAPI drives & devices, and other
controllers.
Technical Support Services
TM
Promise Online
Web Site
USA Tech Support Center
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for
support:
Appendix A
http://www.promise.com
(tech documents, drivers, utilities, etc.)
support@promise.com
(408) 452-9163
Attention: Technical Support
(408) 452-1180
8:30 -5:00pm M-F Pacific Standard Time
Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112 USA
A1