Huawei KIWI KIW-L21 Faq
Huawei KIWI KIW-L21 Faq

Huawei KIWI KIW-L21 Faq

Dual sim smartphone
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KIWI Smartphone FAQs
V1.4
Author
Software Engineering Documentation Dept
Date
December 2015
HUAWEI TECHNOLOGIES CO., LTD.

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Table of Contents
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Summary of Contents for Huawei KIWI KIW-L21

  • Page 1 KIWI Smartphone FAQs V1.4 Author Software Engineering Documentation Dept Date December 2015 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
  • Page 4 Contents 1 Battery and charging ........................5 1.1 What are the battery specifications? ..........................5 1.2 What are the charger specifications?..........................5 1.3 After my phone is fully charged, why is the charging icon still displayed on the status bar? ........5 2 Hardware and appearance ......................
  • Page 5 4.7 What 4G network standards does my phone support? What are the supported network speeds? ....... 11 4.8 Does my phone support SIM card hot swapping? ...................... 11 5 Security and payment ......................... 12 5.1 Does my phone support NFC? ............................ 12 6 Camera, music, and video ......................
  • Page 6: Battery And Charging

    Battery and charging 1.1 What are the battery specifications? Your phone comes with a built-in battery that is non-removable. Its capacity is 3000 mAh. 1.2 What are the charger specifications? Your phone comes with a 5 V 1 A charger, but you can also charge your phone using a 5 V 2 A charger.
  • Page 7: Hardware And Appearance

    KIWI phones with dual SIM card support include the KIW-L21, HUAWEI KII-L21, KIW-L22, HUAWEI KII-L22, HUAWEI KII-L23, and KIW-L24. If you are using any of these models, go to Settings > Dual card management > 4G/3G slot to choose a card slot for 4G services.
  • Page 8: What Types Of Cards Are Supported By My Phone's Card Slots

    2.4 What types of cards are supported by my phone's card slots?  Dual SIM card version The upper card slot can accommodate a micro-SIM card while the lower card slot can accommodate a nano-SIM card and a microSD card. For detailed card slot instructions, see the battery cover protective film.
  • Page 9: System Functions And Settings

    System functions and settings 3.1 Does my phone support smart screenshot? 3.2 What languages are supported on my phone? Your phone supports the following 46 languages. (Only the version dedicated for the Middle East supports Farsi.) Chinese-simplified, English (United States), Spanish (Spain), Portuguese (Portugal), French, German, Russian, Italian, Chinese-Hong Kong, Chinese-Taiwan, Japanese, Spanish (United States), Portuguese (Brazil), Swedish, Norwegian, Danish, Czech, Hungarian, Slovak, Polish, Romanian, Greek, Serbian, Bosnian, Macedonian, Bulgarian, Finnish, Estonian, Latvian,...
  • Page 10: Does My Phone Support Mhl

    Method :Settings-> Motion control->Draw, choose a letter. 3.6 Does my phone support MHL? 3.7 Does my phone support HDMI? 3.8 Does my phone support TV-OUT? 3.9 Does my phone support smartcare? 3.10 Does my phone come with a protective film? Yes.
  • Page 11: Network And Data Sharing

    Network and data sharing 4.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.1 BLE? Your phone supports Bluetooth 4.1. 4.2 Does my phone support the 5 GHz Wi-Fi frequency band? 4.3 Does my phone support infrared remote control? 4.4 What services does my phone support when it is roaming in other countries and regions? In roaming state, your phone supports voice services by default.
  • Page 12: What 4G Frequency Bands Are Supported By Each Kiwi Model

    4.6 What 4G frequency bands are supported by each KIWI model?  KIW-L21/HUAWEI KII-L21 in Europe and Southeast Asia: FDD: B3/B7/B8/B20/B1  KIW-L22/HUAWEI KII-L22 in Australia and New Zealand, South Pacific, Taiwan, and Thailand: FDD: B1/B3/B5/B7/B8/B28/B19 TDD: B40  HUAWEI KII-L23 in Latin America: FDD: B2/B5/B4/B7/B28 ...
  • Page 13: Security And Payment

    Security and payment 5.1 Does my phone support NFC? Not if you are using the general version. If you are using a customized version, whether NFC is supported depends on the actual customization features.
  • Page 14: Camera, Music, And Video

    Camera, music, and video 6.1 Can my phone play HD videos? Yes. 6.2 Does my phone support optical image stabilization (OIS)? 6.3 Does my phone support online translation? 6.4 Does my phone support all-focus mode? Yes. 6.5 Does my phone support smart headset control? 6.6 What type of rear camera sensor does my phone use, BSI or stacked? Your phone uses a stacked rear camera.
  • Page 15: Calls And Contacts

    Calls and contacts 7.1 Why does my phone show I have a 4G signal, but I can't make calls? Making calls requires a 2G or 3G signal. If you have a 4G signal but can't make calls, your phone may be failing to receive a 2G or 3G signal or the call or 2G/3G services are not enabled on the carrier's network.
  • Page 16: Location Services And Navigation

    Location services and navigation 8.1 Does my phone support the BeiDou Navigation Satellite System? How do I know whether it is running? No, your phone does not support the BeiDou Navigation Satellite System.
  • Page 17: Product Specifications

    Accessories 9.1 Giftbox accessories  Phone (including built-in battery)  Charger  USB cable  Quick Start Guide (including Safety Information)  Ejector pin 9.2 Product specifications KIWI Smartphone product specific-0201 9.3 List of pre-installed applications The general version does not have any pre-installed applications. 9.4 Dual card slot specifications KIWI SIM Card Insertion Instruction...
  • Page 18: Phone At A Glance

     For the 2 GB RAM, you have 1.06 GB of available space. 9.6 Phone at a glance Figure 9-1 Phone at a glance...
  • Page 19 Figure 9-2 Dual SIM card version Figure 9-3 Single SIM card version...

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