Troubleshooting - Siemens Octiv Custom+ User Manual

Troubleshooting

Problem and possible solutions
Sound is weak.
Increase the volume.
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Gently close the battery compartment completely.
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Clean the hearing instrument.
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Replace the battery.
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Ask your NHS Provider to exchange the wax
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protection and/or the microphone cover.
Hearing instrument emits whistling sounds.
Reinsert the hearing instrument until it fits
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securely.
Decrease the volume.
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Clean the hearing instrument.
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Sound is distorted.
Decrease the volume.
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Replace the battery.
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Clean the hearing instrument.
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Ask your NHS Provider to exchange the wax
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protection and/or the microphone cover.
Hearing instrument emits signal tones.
Replace the battery.
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Troubleshooting 29