Alcatel IDOL 5 User Manual page 112

How to obtain Hardware Service within the terms of this warranty: Create a
user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier's name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center. TCL Communications Ltd. is
not responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair, and
return your device to the address provided in the RMA.
For Warranty information and support, please visit http://www
alcatelonetouch.us/product-support. You can also call Alcatel [US] Customer
Support at 1-855-368-0829 to request a hard copy of the warranty.
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