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before calling
customer service
If a problem occurs with your Health Mate Infrared Half Sauna, please try
the following steps before contacting our customer service technicians:
if there is no power
1. Make sure the unit is plugged into an electrical outlet with the
correct voltage.
2. Make sure the outlet is working properly.
3. Check the power cord for any foreign substances or damage.
4. Be sure to hold the power button down for 2 seconds.
5. Check that the switch at the back of the unit, located near the power
supply, is in the ON position.
if the unit is not heating
1. Check to make sure the temperature setting is correct.
2. Make sure enough time is given for the unit to warm up. Allow the unit
to heat for up to 30 minutes.
3. For new products, it can take longer for the unit to heat up. During the
first 2 weeks after installation, use the product frequently to help prime
the heater.
Contact Information for Customer Service
Address
6655 Knott Avenue, Buena Park, CA 90620
Toll-Free Tel
(800)946-6001 option 2
Direct Tel
(714)739-6600 option 2
Email
support@healthmatesauna.com
healthmatesauna.com
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