Troubleshooting; Common Solutions - Bose SOUNDWEAR Companion Owner's Manual

T R O U B L E S H O O T I N G

Common solutions

If you experience problems with your speaker:
• Power on the speaker (see page 13).
• Check the state of the status indicators (see page 20).
• Make sure your mobile device supports Bluetooth technology (see page 24).
• Charge the battery (see page 18).
• Increase the volume on your speaker, device and music app.
• Move your device closer to the speaker and away from any interference
or obstruction.
• Try connecting another device (see page 28).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: global.Bose.com/Support/SWC
Symptom
Speaker does not connect
with mobile device
No sound
Poor sound quality
3 4 - E N G L I S H
Solution
• On your device:
– Disable and then enable the Bluetooth feature.
– Delete your speaker from the Bluetooth list on your device.
Connect again (see page 28).
• Connect a different device (see page 29).
• Visit: global.Bose.com/Support/SWC to see how-to videos.
• Clear the speaker pairing list (see page 29). Connect again.
• Make sure voice prompts are on. Press the Bluetooth button
to hear the connected device. Make sure you are using the
correct device.
• Use a different music source.
• Connect a different device (see page 28).
• If two devices are connected, pause audio on the first device and
play audio on the other device.
• If two devices are connected, move the devices within range of
the speaker (30 ft. or 9 m).
• Use a different music source.
• Connect a different device.
• Disconnect the second device.
• Disable any audio enhancement features on the device or
music app.