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Acer Altos G530 Series User Manual

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Acer Altos G530 Series
User's Guide

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Troubleshooting

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  • Page 1 Acer Altos G530 Series User’s Guide...
  • Page 2 Model Name : Part Number: Purchase Date: Place of Purchase: Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.
  • Page 3: Fcc Notice

    Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
  • Page 4: Laser Compliance Statement

    Notice: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.
  • Page 5: Important Safety Instructions

    Important safety instructions Read these instructions carefully. Save these instructions for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
  • Page 6 If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
  • Page 7: Table Of Contents

    Notices FCC notice Laser compliance statement Important safety instructions 1 System tour Features summary External and internal structure Front bezel Front panel Rear panel Internal components System boards Mainboard layout Backplane board layout 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Turning on the system...
  • Page 8 viii Installing an additional hard disk into the HDD cage carrier Replacing the CD-ROM drive Installing 5.25-inch drives Upgrading the processor Installing the CPU Installing the HSF assembly Removing the HSF assembly Removing the CPU Upgrading the system memory Memory module installation guidelines Removing a DIMM Installing a DIMM Installing an expansion card...
  • Page 9 System requirements System setup RAID configuration SCSI RAID configuration utility SATA RAID configuration utility Appendix B: Acer Altos G530 rack installation guide Setting up the system rack System rack installation Vertical mounting hole pattern Installing the system into the rack...
  • Page 10 Index...
  • Page 11: System Tour

    1 System tour...
  • Page 12 The Acer Altos G530 server is a powerful dual- processor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for multimedia processing, intensive graphics applications, general business applications, email, web service, file clustering and print...
  • Page 13: Features Summary

    Features summary Listed below are the system’s key features: Processor • Single or Dual Intel and 800 MHz front system bus ® • Supports Intel Hyper-Threading Technology ® • Supports Intel EM64T (Extended Memory 64 technology) Chipset • North bridge: Intel E7320 MCH (Memory Controller Hub) •...
  • Page 14 Optional media storage • Hot-plug HDD cage • Supports up to four 80-pin Ultra320 SCSI hard disk drives • Supports up to four SATA 150/300 hard disk drives • Easy-swap HDD cage • Supports up to four 68-pin SCSI hard disk drives •...
  • Page 15 ® • SUSE Linux Enterprise Server 9.0 • SUSE Linux Enterprise Server 9.0 X86_64 • ASM (Acer Server Manager) • EasyBUILD (includes SATA/SCSI RAID Configuration Utility) Power supply • 600-watt single standard (non-redundant) power supply • 610-watt (1+1) redundant power supply (optional) ®...
  • Page 16: External And Internal Structure

    External and internal structure Front bezel Component Side panel release button Security keylock Front panel LED indicator Bezel door 1 System tour...
  • Page 17: Front Panel

    Front panel Icon Component DVD/CD-ROM drive Stop/Eject button DVD/CD-ROM drive activity indicator DVD/CD-ROM drive Volume control DVD/CD-ROM drive Headphone/ Earphone port 5.25-inch drive bays Power indicator Description Press this button to open the CD drive tray. When the LED indicator is lit, there is activity in the CD drive.
  • Page 18 Icon Component Hard disk activity indicator LAN activity indicator LAN activity indicator Hot-plug HDD power indicator Four-bay hot-plug HDD cage HDD cage bay USB ports Power button For more information about the status of the LED indicators, see 1, 2, 3, 4, 5 Front panel LED indicators table on page 9.
  • Page 19: Front Panel Led Indicators

    Front panel LED indicators Below table lists the LED states on the front panel. Color Power Green Green LAN1 and 2 Green Hot-plug HDD LED indicators Below table lists the possible disk drive status. HDD Status Green HDD access Blinking Status Description Power on...
  • Page 20: Rear Panel

    Rear panel Icon Component Power supply module bay USB ports PS/2 mouse port 1 System tour Description Allows installation of a redundant and non-redundant redundant power supply module. The hot-swap redundant power supply module may include three LEDs that will indicate its operating status.
  • Page 21 Icon Component PS/2 keyboard port VGA/monitor port Serial port Gigabit LAN ports (10/100/ 1000 Mbps) Expansion slots PCI slot lock lever Rear system fan Description Connects to a PS/2 keyboard. Connects to monitors. Connects to serial devices. Connects to network cables. For installing expansion cards.
  • Page 22: Rear Panel Led Indicators

    Rear panel LED indicators Below table lists the LED states on the LAN Green Link Blinking Activity — — port. Yellow Status — • Indicates 100MBps Ethernet operation. • Network link is established. — Indicates transmission or reception of data in the network. —...
  • Page 23: Internal Components

    Internal components Component Power supply module (600 or 610-watts) Rear system fan Mainboard, CPU and heat sink fan assembly PCI bus slot Four-bay hot-plug HDD cage 1 The system supports a redundant or non-redundant power supply module. If the system comes bundled with a single 610-w redundant power supply module, you have the option to purchase an extra power supply module to provide the system with a redundant power source.
  • Page 24: System Boards

    1 System tour System boards Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below.
  • Page 25 Code Description USB_1~2 USB ports MS/KB Top: PS/2 mouse port Bottom: PS/2 keyboard port SERIAL A Serial A port VGA/monitor port JA2 NIC_1 Gigabit LAN 1 port (RJ-45) JA1 NIC_2 Gigabit LAN 2 port (RJ-45) SYS_FAN_1 System fan 1 connector P/S AUX SIG Auxillary power supply signal connector SYS_FAN_2...
  • Page 26 Code SATA_A1- A2 HSBP_B BATTERY USB3~4 SERIAL B SLOT_1 and 2 SLOT_3 and 5 SLOT_4 Description SATA connectors Hot-plug backplane connector Front panel LED connector C connector (reserved for ARMC/2) CMOS Battery USB 3 and 4 connector Chassis intrusion connector Serial B connector SCSI LED connector PCI-X slots (64-bit/66 MHz)
  • Page 27: Jumper Settings

    Jumper settings J17 jumper The J17 jumper provides a total of 3-pin blocks that are used to configure several system recovery and update options. The table below lists each jumper option Pin no. Pin function Normal boot (default) Force erase Protect (default) Erase 9-10...
  • Page 28 The following below lists the pin-out of the J38 header. Pin no. Signal name ACPI LED gm ACPI LED amber HDD LED NMI button ACPI switch ACPI switch (GND) Reset switch Reset switch (GND) Sleep switch* (no support) Sleep switch (GND) NMI switch# * and NC = No connection 1 System tour...
  • Page 29: Backplane Board Layout

    Backplane board layout The backplane board attached to the four-bay hot-plug HDD cage provides a convenient interface between the SCSI or SATA drives and the mainboard. SCSI backplane board layout Front Code W83792D_ID1 Description SCSI HDD connectors 792D_ID1 ADDR select jumper Jumper setting: Short 1-2 —...
  • Page 30 Code SAF-TE ID Description LED indicator jumper Jumper setting: Short 1-2 — Link LED on Short 2-3 — Link LED dark SAF-TE ID jumper Jumper setting: Short 1-2 — ID8 (default) Short 2-3 — ID6 1 System tour...
  • Page 31 SATA backplane board layout Front Code FAN1 and FAN2 Description SATA HDD connectors SAF-TE heartbeat LED and Manufacturing function jumper Debug connector Backplane no. jumper Jumper setting: Short 1-2 — 1st BPB (backplane board) Short 2-3 — 2nd BPB ICMB (Intelligent Chassis Management Bus) connector Fan connectors Rear...
  • Page 32 Code 792D_ID1 CN1 and CN2 SATA_CON0 to SATA CON3 Description 792D_ID1 ADDR select jumper Jumper setting: Short 1-2 — 5EH (default) Short 2-3 — 5AH IPMB (Intelligent Platform Management Bus) connector (reserved for SATA RAID card) 4-pin power cable connector SATA data cable connectors Cascade connector C bus interface connector...
  • Page 33: System Setup

    2 System setup...
  • Page 34 This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.
  • Page 35: Setting Up The System

    • Acer Altos G530 system • Acer EasyBUILD • Acer Altos G530 accessory box • System keys If any of the above items are damaged or missing, contact your dealer immediately. Save the boxes and packing materials for future use.
  • Page 36: Connecting Peripherals

    Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. Note: Consult the operating system manual for information on how to configure the network setup. 2 System setup...
  • Page 37: Turning On The System

    Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system: Open the bezel door. Press the power button.
  • Page 38 The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not. Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure.
  • Page 39: Power-on Problems

    Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel.
  • Page 40: Configuring The System Os

    CD-ROM drive. Gently press the drive Stop/Eject button again to close the disc tray. The Acer EasyBUILD sequence begins. Follow all onscreen instructions. For more information, refer to the EasyBUILD Installation guide. Note: EasyBUILD System CD supports Windows 2000, Windows Server 2003 and Red Hat Linux operating system only.
  • Page 41: Server Setup

    A rack mount kit is available for customers who want to convert a tower-mounted system to rack- model design. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/.
  • Page 42: Turning Off The System

    2 System setup Turning off the system There are two ways by which you can turn off the server. These include: To turn off the server, on the Windows taskbar click on the Start button, point to Shut Down..., select Shut down from the drop-down window then click on OK.
  • Page 43: System Upgrade

    3 System upgrade...
  • Page 44 This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
  • Page 45: Installation Precautions

    Installation precautions Before you install any server component, we recommend that you read the following sections. These sections contain important ESD precautions along with pre-installation and post-installation instructions. ESD precautions Electrostatic discharge (ESD) can damage the processor, disk drives, expansion boards, motherboard, memory modules and other server components.
  • Page 46: Post-installation Instructions

    Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. Post-installation instructions Perform the steps below after installing a server component: See to it that all components are installed according to the described step-by-step instructions.
  • Page 47: Opening The Server

    Opening the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre- installation instructions” on page 35. You need to open the server before you can install additional components.
  • Page 48: Opening The Bezel Door

    Opening the bezel door A security lock secures the bezel door to protect the system unit from unauthorized access. To open the bezel door: Insert the key into the lock and turn it clockwise until it points to the unlock icon Pull open the bezel door.
  • Page 49: Removing The Hdd Cage Bay Cover

    Removing the HDD cage bay cover Open the bezel door. Push down the HDD cage bay cover (1). Detach the HDD cage bay cover from the front bezel (2).
  • Page 50: Configuring The Four-bay Hdd Cage

    RAID card. Refer to the “Mainboard layout” on page 14 for the location of the SCSI channel or SATA connectors. To purchase a SCSI or SATA RAID card, contact your local Acer representative or order directly from http://www.acer.com/. 3 System upgrade...
  • Page 51 To install the hot-plug SCSI HDD cage: Observe the ESD precautions and pre-installation instructions described on page 35. Remove the HDD cage bay cover. See page 39. Remove the screw that secures the cover to the empty HDD bay (1), then detach the cover (2). Install the hot-plug cage.
  • Page 52 (1) Slide the cage into the chassis with the backplane board facing the rear of the chassis. The cage is locked to the chassis with an audible click. (2) Locate and attach the following cables clamped on the side of the chassis to their corresponding connectors on the backplane board: Important: If a four-bay hot-plug SCSI HDD cage is already...
  • Page 53 (2) SCSI HDD power cables Observe the post-installation instructions described on page 36. Important: When you are detaching the hot-plug HDD cage from the chassis, make sure to first remove all hard disks from their carriers. For instructions, see “Installing an additional hard disk into the HDD cage carrier”...
  • Page 54 To install the easy-swap SCSI HDD cage: The easy-swap SCSI HDD cage is an optional four-bay internal HDD enclosure without a SCSI backplane board. Observe the ESD precautions and pre-installation instructions described on page 35. Remove the HDD cage bay cover. See page 39. Remove the screw that secures the cover to the empty HDD bay, then detach the cover.
  • Page 55 (2) SCSI HDD power cables Observe the post-installation instructions described on page 36. Important: When you are detaching the easy-swap cage from the chassis, make sure to first remove all cables attached to the hard disks. Change the RAID configuration of your hard disk. For details on how to change the RAID configuration of your hard disk, go to “Appendix D: SCSI RAID configuration”...
  • Page 56 To install the hot-plug SATA HDD cage: Observe the ESD precautions and pre-installation instructions described on page 35. Remove the HDD cage bay cover. See page 39. Remove the screw that secure the cover of the empty HDD bay, then detach the cover. 3 System upgrade...
  • Page 57 Install the hot-plug cage. (1) Slide the cage into the chassis. The cage is locked to the chassis with an audible click. Connect the following cables to their corresponding connectors on the SATA RAID backplane board, mainboard and adapter: Important: If a four-bay hot-plug SATA HDD cage is already installed in the top HDD bay, you must block the J1 jumper.
  • Page 58 (2) Attach the system’s power cable to the SATA power cable connector on the backplane board (2). Note: The SATA RAID data cables must be installed and removed in the following order: SATA0, SATA1, SATA2, then SATA3. Observe the post-installation instructions described on page 36. Important: When you are removing the hot-plug cage from the chassis, make sure to first remove all hard disks from their carriers.
  • Page 59 To install the easy-swap SATA HDD cage: The easy-swap SATA HDD cage is an optional four-bay internal HDD enclosure without a SATA backplane board. Observe the ESD precautions and pre-installation instructions described on page 35. Remove the HDD cage bay cover. See page 39. Remove the screw that secures the cover to the empty HDD bay, then detach the cover.
  • Page 60 (1) Slide the cage into the chassis. The cage is locked to the chassis with an audible click. (2) Locate and attach the power (1) and SATA (2) cables to their corresponding connectors on the hard drives and SATA RAID card.
  • Page 61 Important: When you are removing the easy-swap cage from the chassis, make sure to first remove all cables attached to the hard disks. Change the RAID configuration of your hard disk. For details on how to change the RAID configuration of your hard disk, go to “Appendix C: SATA RAID configuration”...
  • Page 62: Removing The Four-bay Hdd Cage

    Removing the four-bay HDD cage Observe the ESD precautions and pre-installation instructions described on page 35. Disconnect the data and power cables from the backplane board. Move the release slider all the way up to eject the hot-plug or easy swap HDD cage (1).
  • Page 63: Installing An Additional Hard Disk Into The Hdd Cage Carrier

    Installing an additional hard disk into the HDD cage carrier Note: To purchase a hard disk carrier, contact your local Acer representative. Important: You need not remove the four-bay hot-plug HDD cage from the chassis to install a hard disk into its carrier.
  • Page 64 Install a hard disk on the hard disk carrier (1), then secure it with the four screws that came with the hard disk carrier (2). Insert the new hard disk carrier into the cage with the lever still extended (1). Make sure that the drive is properly inserted before closing the lever, then push the lever back until it clicks into place (2).
  • Page 65: Replacing The Cd-rom Drive

    Replacing the CD-ROM drive Observe the ESD precautions and pre-installation instructions described on page 35. Disconnect the power and IDE cables from the old drive. Push the lever in the direction of the unlock icon the drive out of the chassis (2). (1), then pull...
  • Page 66 Install a new 5.25-inch drive into the drive bay (1), then push the lever in the direction of the lock icon Connect the power and IDE cables to the new drive. Observe the post-installation instructions described on page 36. 3 System upgrade (2).
  • Page 67: Installing 5.25-inch Drives

    Installing 5.25-inch drives The two empty 5.25-inch drive bays allow you to install additional drives such as another backup hard drive, CD-ROM drive, or a tape drive. These options provide the system with additional storage capacity. To install a 5.25-inch tape drive: Observe the ESD precautions and pre-installation instructions described on page 35.
  • Page 68 Install a tape drive into the drive bay (1), then push the lever in the direction of the lock icon Connect the power and IDE cables to the tape drive. Observe the post-installation instructions described on page 36. 3 System upgrade (2).
  • Page 69: Upgrading The Processor

    Upgrading the processor This section includes instructions for installing and removing a processor and heat sink fan (HSF) assembly. Installing the CPU The mainboard has two 604-pin processor socket that support Intel Xeon processors. The system ships out with only a single Intel Xeon processor installed leaving one CPU socket empty.
  • Page 70: Installing The Hsf Assembly

    Press the retainer lever down to lock the CPU in place (2). Installing the HSF assembly Apply thermal grease. Apply approximately 0.1ml of the thermal grease compound on it’s top side. Install the heat sink fan assembly 3 System upgrade...
  • Page 71: Removing The Hsf Assembly

    (1) Align the heat sink fan assembly to the CPU (1). (2) Using a screwdriver, tighten the heatsink’s four screws to secure it to the mainboard (2). (3) Connect the CPU fan cable to its mainboard connector. Refer to “Mainboard layout” on page 14 for the location of the CPU fan connector.
  • Page 72 Disconnect the CPU fan cable from its mainboard connector. Loosen the four screws that hold the HSF assembly to the mainboard (1). Pull the HSF assembly away from the CPU (2). Place the HSF assembly upside down on a flat surface. Note: Wipe off the thermal grease from both the HSF assembly and CPU using an alcohol pad.
  • Page 73: Removing The Cpu

    Removing the CPU Pull the CPU socket retainer lever to a fully open, upright position (1). Pull out the CPU from the socket (2).
  • Page 74: Upgrading The System Memory

    Upgrading the system memory This section includes instructions for removing and installing a memory module. Altos G530 has four DDR2-400 DIMM slots. Each slot supports 512 MB, 1GB or 2GB memory modules. The maximum memory capacity is 8GB. Memory module installation guidelines •...
  • Page 75 • Both DIMMs in a bank must be identical (same manufacturer, CAS latency, number of rows, columns and devices, timing parameters, etc.). Although DIMMs within a bank must be identical, the BIOS supports various DIMM sizes and configurations allowing the banks of memory to be different.
  • Page 76 3 System upgrade Altos G530 supports memory sparing function. To provide a more fault tolerant system, Altos G530 includes special hardware to support fail- over to a spare DIMM device in the event that a primary DIMM in use exceeds a specified threshold of runtime errors. One of the DIMMs installed per channel will not be used, but kept in reserve.
  • Page 77: Removing A Dimm

    Removing a DIMM Before you can install a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Observe the ESD precautions and pre-installation instructions described on page 35.
  • Page 78: Installing A Dimm

    Installing a DIMM Observe the ESD precautions and pre-installation instructions described on page 35. Locate the DIMM sockets on the mainboard. Note: DIMM modules must be installed in matched pairs, following the socket sequence: DIMM 1B and 1A first, then DIMM 2B and 2A.
  • Page 79 To reconfigure the system memory: The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system memory and make a note of it.
  • Page 80: Installing An Expansion Card

    35. Locate an empty expansion slot on the mainboard. Note: The SCSI RAID card shown below is for your reference only. To purchase a SCSI RAID card, contact your local Acer representative. Press the slot release latch outward (1).
  • Page 81 Press the PCI slot release latch on the rear panel of the server (4). Observe the post-installation instructions described on page 36. Note: When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to plug-and-play expansion cards).
  • Page 82: Upgrading The Power Supply

    Upgrading the power supply The Altos G530 system may ship out with a redundant or non- redundant power supply module. Installing a redundant power supply module The Altos G530 power subsystem consists of two redundant power supply module bays that accept 610-watt hot-swap redundant power supply modules.
  • Page 83 Remove the cover of the empty power supply module bay. Note: If the system ships out with a screw on the cover, remove the screw first then detach the cover.
  • Page 84 Hold the handle on front of the power supply module while pressing your thumb on the release latch. Slide the power supply module into the empty bay until you feel resistance. Press the module handle to secure the power supply module to its bay.
  • Page 85: Installing A Non-redundant Power Supply Module

    Installing a non-redundant power supply module The Altos G530 power subsystem accepts a 600-watt non-redundant power supply module. If you are replacing a previously installed power supply module, turn it off and unplug it. Observe the ESD precautions and pre-installation instructions described on page 35.
  • Page 86 Slide the new power supply module into the bay, then secure it to the chassis with the four screws removed earlier. Attach the power cable to the power cable socket. Attach the power supply cable to the mainboard connector. Note: If a four-bay hot-plug HDD cage is already installed in your chassis, attach the power cable to the hard drive’s power cable connector.
  • Page 87: Bios Setup

    4 BIOS setup...
  • Page 88 This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
  • Page 89: Bios Setup

    BIOS setup BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions: •...
  • Page 90: Entering Bios Setup

    Entering BIOS setup Power on the server to start the system POST process. During bootup, press F2 to enter the BIOS setup screen. Note: You must press F2 while the system is booting. This key does not work during any other time. There are several tabs on the setup screen corresponding to the six major BIOS menus: •...
  • Page 91 • Press F1 for General Help on using the BIOS setup. • Press F10 to save changes and close the BIOS setup. • Press Esc to close the BIOS setup. In the descriptive table following each of the screen illustrations, settings in boldface are the default and suggested parameter settings.
  • Page 92: Main

    Main The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. These entries are for your reference only and are not user-configurable. The last two parameters on the screen lets you define the sytem’s time and date settings.
  • Page 93 Parameter Description Processor Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second. The faster the clock, the more instructions the CPU can execute per second.
  • Page 94: Advanced

    Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below.
  • Page 95: Processor Configuration

    Processor Configuration The Processor Configuration submenu displays CPU settings such as type, actual speed, cache size and other CPU related settings. Parameter Description Manufacturer Processor manufacturer Brand String Processor brand identification number Frequency Indicates the calculated processor speed. FSB Speed Indicates the processor front side bus speed.
  • Page 96 Parameter Description CPU 2 CPUID ID number of the CPU 2. CPU 2 Cache L1 Indicates CPU 2 cache L1 size. CPU 2 Cache L2 Indicates CPU 2 cache L2 size. Max CPUID Value Enable to boot legacy operating Limit systems.
  • Page 97 Parameter Description HT Technology in When Enabled, adds secondary processor threads to the MPS (multiprocessor) table for the pre-ACPI (pre- Advanced Configuration and Power Interface) operating systems. ® When set to Auto, this feature allows Intel SpeedStep the operating system to reduce power Technology consumption.
  • Page 98: Ide Configuration

    IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Description Onboard P-ATA When set to Both, the system can Channels support both Primary and Secondary PATA Controllers. When set to Disabled, it disables the integrated PATA Controller.
  • Page 99 Parameter Description Configure S-ATA When set to Enabled, the SATA as RAID channels are reserved to be used as RAID. S-ATA Ports Defines priority between SATA Definition channels. Mixed P-ATA/ Lets you remove a PATA and replace it S-ATA by SATA in a given channel. Only one channel can be designated as SATA.
  • Page 100 Parameter Description Fourth IDE Specifies the current configuration of Master the IDE device connected to the master port of the fourth IDE channel. Press Enter to access the Fourth Master submenu. Hard Disk Write Enables or disables write protection to Protect system hard drives.
  • Page 101 Mixed P-ATA / S-ATA The Mixed P-ATA/S-ATA submenu lets you specify the channel for the Parallel ATA Primary channel and Serial ATA device. Parameter Description First/Second Select channel mode. Channel 3rd/4th ATA Select channel mode. Channel Option P-ATA M-S SATA M-S A1-3rd M/A2-4th M A1-4th M/A2-3rd M None...
  • Page 102 Primary/Secondary/Third/Fourth IDE Master/Slave These items let you select the IDE hard disk parameters that the system supports. Parameter Description Device Type of IDE device. Vendor Vendor of the selected IDE device. Size Capacity of the selected IDE device. LBA Mode LBA mode of the selected IDE device.
  • Page 103 Parameter Description S.M.A.R.T. Indicates if the selected device supports S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) function. Type Selects the drive type. LBA/Large Selects the hard disk drive translation Mode method. For drivers with more than 504 MB, LBA mode is necessary. Block Enhances disk performance depending (Multi-Sector...
  • Page 104 Parameter Description DMA Mode Selects DMA (Direct Memory Access) mode. S.M.A.R.T. Enables or disables the S.M.A.R.T. function of the internal hard disk. When set to Auto, the BIOS setup will enable the S.M.A.R.T. function if the drive supports it. 32Bit Data Enables or disables the 32-bit data Transfer transfer function.
  • Page 105: Floppy Configuration

    Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Description Floppy A Floppy disk drive type. Onboard Floppy Allows BIOS to enable or disable Controller the floppy controller. Option 1.44 MB 3 1/2” 2.88 MB 3 1/2”...
  • Page 106: Super I/o Configuration

    Super I/O Configuration The Super I/O Configuration submenu lets you define the parameter settings for the system’s serial port. Parameter Description Serial Port A Indicates the serial port 1 address and IRQ setting. Serial Port B Indicates the serial port 2 address and IRQ setting.
  • Page 107: Usb Configuration

    USB Configuration The USB Configuration submenu lets you specify settings for USB devices. Parameter Description USB Function Enables or disables the UBS host controller. When set to Disabled, other USB options will be grayed out. Legacy USB Enables or disables the support for Support legacy USB devices.
  • Page 108: Usb Mass Storage Device Configuration

    Parameter Description USB 2.0 Enables the USB 2.0 controller. Controller USB 2.0 Sets the transfer rate at HiSpeed (480 Controller Mbps) or FullSpeed (12 MBps). Mode USB Mass Lets you specify the settings of the USB Storage Device mass storage class devices. Configuration Press Enter to access the USB Mass Storage Device Configuration submenu.
  • Page 109: Pci Configuration

    PCI Configuration The PCI Configuration submenu lets you specify settings that are related to the onboard controllers. Parameter Description Onboard Enables or disables the onboard VGA Video controller. Dual Monitor Select a graphic controller as a primary Video boot device. Note: This parameter will be grayed out when the Onboard Video is set to Disabled.
  • Page 110 Parameter Description Onboard NIC 2 Enables or disables the onboard NIC2 (Right) (10Base-T/ 100Base/ 1000 Base network interface controller). Onboard NIC2 Enables or disables the onboard NIC2 ROM. Onboard SCSI Enables or disables the onboard SCSI ontroller. Onboard SCSI Enables or disables the onboard SCSI ROM. Onboard SCSI Select a SCSI mode.
  • Page 111: Memory Configuration

    Memory Configuration The Memory Configuration submenu provides information about the DIMMs installed in DIMM slots 1A, 1B, 2A, and 2B. Parameter Description DIMM 1A, 1B, Indicates the current memory status. 2A and 2B Extended Settings for extended memory test. Memory Test Option Installed Installed...
  • Page 112 Parameter Description Memory When Enabled, BIOS will activate and Retest retest all DIMMs on next boot. Note: This parameter will automatically reset to Disabled. Memory Enables or disables remapping of Remap overlapped PCI memory above the physical Feature memory. Memory When set to Spare, a DIMM slot is kept in Sparing reserve for standby in the event a...
  • Page 113: Boot

    Boot The Boot menu allows you to set the drive priority during system bootup. It also displays information about the installed storage devices. Press Enter to enter the submenu screen of the parameters shown in the screen below.
  • Page 114: Boot Settings Configuration

    Boot Settings Configuration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Description Quick Boot Allows the system to boot faster by skipping some POST routine. Quiet Boot Enables or disables the Quiet Boot function.
  • Page 115 Parameter Description Bootup Activates the Numeric Lock function upon Num-Lock booting. PS/2 Mouse Enable this parameter if you intend to use Support a mouse or trackball with a PS/2 interface. POST Error When this parameter is Enabled, you will Pause be prompted when an error is detected during boot up.
  • Page 116: Boot Device Priority

    Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process. BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter Description 1st Boot Device Sets the device from which the system will first attempt to boot up.
  • Page 117: Hard Disk Drives

    Parameter Description 4th and 5th Boot Sets the device from which the system will attempt to Device boot up when the first, second and third attempts failed. Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives.
  • Page 118: Removable Drives

    4 BIOS setup Removable Drives The Removable Drives submenu displays the type of removable devices installed in the system.
  • Page 119: Cd/dvd Drives

    CD/DVD Drives The CD/DVD Drives submenu displays the type of ATAPI CD-ROM installed in the system.
  • Page 120: Security

    Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Administrator Prevents unauthorized access to the Password BIOS setup utility. User Password Secures the system against unauthorized use. Once you set this password, you have to type it whenever you boot the system.
  • Page 121: Setting The Administrator/user Password

    Parameter Description User Access When set to Full Access, allows access to Level any field in the BIOS setup utility. When set to No Access, user is not allowed to access the BIOS setup utility. When set to View Only, allows access to the BIOS setup utility but fields cannot be changed.
  • Page 122 Removing the User password Use the up/down keys to highlight the Clear User Password parameter then press Enter. Enter the current password then press Enter. Press Enter twice without entering anything in the new and confirm password fields. After doing this, the system automatically sets the User password parameter to Not Installed.
  • Page 123: Server

    Server The Server menu allows you to configure appropriate settings for monitoring the server. Parameter Description System Press Enter to access the System Management Management submenu. Serial Press Enter to access the Serial Console Console Features submenu. Features Event Log Press Enter to access the Event Log Configuration Configuration.
  • Page 124: System Management

    Parameter Description Assert NMI on Enables or disables the PCI bus PERR PERR (parity error) support. Note: This parameter is disabled when the NMI on SERR is disabled. Resume on AC Defines the mode of operation if a Power Loss power loss occurs.
  • Page 125: Serial Console Features

    Serial Console Features The Serial Console Features submenu allows you to configure the serial port settings. Parameter Description BIOS Redirection Specify the serial port where a Port hardware console is connected. Baud Rate Selects the baud rate or transfer speed for console redirection. Flow Control Selects a flow control for the system.
  • Page 126 Parameter Description Terminal Type Specify the type of remote console. ACPI Redirection Specify the serial port where an ACPI Port (Advanced Configuration and Power Interface) console is connected. 4 BIOS setup Option VT100+ VT-UTF8 PC-ANSI Disabled Serial A Serial B...
  • Page 127: Event Log Configuration

    Event Log Configuration The Event Log Configuration submenu allows you to record and monitor events that occur in the system (e.g. system temperature changes, fan stops, etc.). Parameter Description View Event Log Opens the system Event log file for viewing. Clear Event Log Discards all events in the Event log.
  • Page 128 Parameter Description ECC Error Logging Enables or disables the ECC (Error Correcting Code) event logging function of the system. ECC tests the accuracy of data as it passes in and out of memory. When this parameter is enabled, single-bit and multi-bit memory errors will be recorded in the event log.
  • Page 129: Exit

    Exit The Exit menu displays the various options to quit from the BIOS setup utility. Highlight any of the exit options then press Enter. Parameter Description Save Changes Saves changes made and close the BIOS setup utility. and Exit The F10 key can also be used for this operation. Discard Exits system setup without saving any changes.
  • Page 130 Parameter Description Load Setup Loads the default settings for all BIOS setup parameters. Defaults Setup Defaults are quite demanding in terms of resources consumption. If you are using low-speed mem- ory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly.
  • Page 131: Troubleshooting

    5 Troubleshooting...
  • Page 132 This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
  • Page 133: Resetting The System

    Resetting the system Before going through in-depth troubleshooting, attempt first to perform reset the system using one of the methods below. To do this Soft boot reset to clear the system memory and reload the operating system. Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system and halts power to all peripherals.
  • Page 134: Problems Following Initial System Installation

    5 Troubleshooting Problems following initial system installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "There is problem with the application software"...
  • Page 135: First Steps Checklist

    First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. • Are all cables correctly connected and secured? •...
  • Page 136: Hardware Diagnostic Testing

    Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution! Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices.
  • Page 137: Confirming Loading Of The Os

    Confirming loading of the OS Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see "No Characters Appear on Screen" on page 131. Specific problems and corrective actions The following contains specific problems that may arise during the use of your server.
  • Page 138 • Make sure the FDD and signal cables are properly connected. • Check that relevant switches and jumpers for the FDD are set correctly. • Check that FDD is properly configured. • If you are using the onboard diskette controller, use BIOS setup on page 79 to make sure that onboard “Floppy A”...
  • Page 139 CD drive activity indicator does not light. Do the following: • Make sure the power and signal cables are properly installed. • Check that relevant switched and jumpers on the drive are set correctly. • Check that drive is properly configured. •...
  • Page 140 Network status indicator does not light. Do the following: • Check the cabling and network equipment to make sure that all cables are properly connected. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicator does not light. Do the following: •...
  • Page 141 No characters appear on the screen. Check the following: • Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. • Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to the correct system? •...
  • Page 142: Bios Error Messages

    BIOS error messages When a recoverable error occurs during POST, BIOS will display an error message describing the problem. The following table defines the error messages that may be displayed if the system BIOS detects an error during POST. Error message Memory BIOS messages Gate20 error Multi-Bit ECC Error...
  • Page 143 Error message Storage device BIOS messages Primary Master/Slave Hard Disk Error Secondary Master/Slave Hard Disk Error 3rd Master/Slave Hard Disk Error 4th Master/Slave Hard Disk Error 5th Master/Slave Hard Disk Error 6th Master/Slave Hard Disk Error Primary Master/Slave Drive - ATAPI Incompatible Secondary Master/Slave Drive - ATAPI Incompatible...
  • Page 144 Error message Virus related BIOS message BootSector Write !! VIRUS: Continue (Y/N)? System configuration BIOS message DMA-2 Error DMA Controller Error Checking NVRAM..Update Failed Microcode Error NVRAM Checksum Bad, NVRAM Cleared Resource Conflict NVRAM Ignored NVRAM Bad 5 Troubleshooting Description A software attempting to write to a drive’s boot sector has been detected.
  • Page 145 Error message Static Resource Conflict PCI I/O conflict PCI ROM conflict PCI IRQ conflict PCI IRQ routing table error Timer Error Interrupt Controller-1 error Interrupt Controller-2 error CMOS BIOS message CMOS Date/Time Not Set CMOS Battery Low CMOS Settings Wrong CMOS Checksum Bad USB BIOS error messages Warning! Unsupported USB...
  • Page 146 Error message Warning! EHCI controller disabled. It requires 64bit data support in the BIOS. Miscellaneous BIOS messages Keyboard Error Keyboard/Interface Error PS2 Keyboard not found PS2 Mouse not found Unlock Keyboard System Halted Not enough space in Runtime area!!. SMBIOS data will not be available.
  • Page 147: Post Error Messages

    POST error messages The following table lists the error codes and associated conditions that may occur during the POST portion of the BIOS. Error code Description 0000 Timer error 0003 CMOS battery low 0004 CMOS settings wrong 0005 CMOS checksum bad 0008 Unlock keyboard 0009...
  • Page 148 Error code Description 0046 DMA-2 error 0047 Unknown BIOS error. Error code = 147 (this is really a PMM_MEM_ALLOC_ERR) 0048 Password check failed 0049 Unknown BIOS error. Error code = 149 (this is really SEGMENT_REG_ERR) 004A Unknown BIOS error. Error code = 14A (this is really ADM_MODULE_ERR) 004B Unknown BIOS error.
  • Page 149 Error code Description 0150 BSP processor failed BIST 0160 Processor missing microcode – P0 0161 Processor missing microcode – P1 0180 BIOS does not support current stepping – P0 0181 BIOS does not support current stepping – P1 0192 L2 cache size mismatch 0193 CPUID, processor stepping are different 0194...
  • Page 150 Error code Description 8504 Bad or missing memory in slot 3B 8505 Bad or missing memory in slot 2B 8506 Bad or missing memory in slot 1B 8508 All memory marked as failed. Force all memory back online. 5 Troubleshooting...
  • Page 151: Post Beep Codes

    POST beep codes The following table lists the error beep codes. Prior to system video initialization, BIOS uses these beep codes to inform users of error conditions. The beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system. Not all error conditions are supported by the BIOS beep codes.
  • Page 152: Troubleshooting Bios Beep Codes

    Troubleshooting BIOS beep codes The following table lists the possible beep codes thay may occur while using the system and is followed by solutions to the situation. Number of Troubleshooting action beeps 1, 2, or 3 4-7, 9-11 5 Troubleshooting...
  • Page 153: Appendix A: System Management Utility

    Appendix A: System management utility...
  • Page 154 This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server.
  • Page 155 Your Altos G5350 server supports the following system management utilities: • ASM (Acer Server Manager) This utility allows you to spot errors or potential trouble spots in the network servers through a single management station. For details go to page 147.
  • Page 156: Asm

    Acer Server Manager is a server management tool. It is specially designed to help spot errors or potential trouble spots in the network servers through a single management station. ASM can send a query to a remote server over the network to request information such as system hardware and software configuration, system resource usage, and system performance.
  • Page 157: System Setup

    For detailed instructions on installing ASM Agent, refer to the ASM User’s manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM Agent. Installing ASM Console...
  • Page 158 Appendix A: System management utility To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM Console.
  • Page 159: Raid Configuration

    RAID configuration Caution! Using the RAID configuration utility erases all data previously saved in the hard drives. Make sure that you backup important files before starting the configuration process. SCSI RAID configuration utility The SCSI RAID configuration utility allows you to change the default RAID configuration, such as the system volume of your SCSI hard disk.
  • Page 160 Appendix A: System management utility...
  • Page 161: Appendix B: Acer Altos G530

    Appendix B: Acer Altos G530 rack installation guide...
  • Page 162 This appendix shows you how to set up the Altos G5350 server in a rack mount configuration.
  • Page 163: Setting Up The System Rack

    Setting up the system rack Important! Observe the electrostatic discharge (ESD) precautions indicated on page 35 when perfoming the following procedures. Do not attempt the procedures described in the following sections unless you are a qualified technician. Equipment rack precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation.
  • Page 164 Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload. The system name plate rating should be used when addressing concerns about circuit overload. Appendix B: Acer Altos G530 rack installation guide...
  • Page 165: System Rack Installation

    A rack mount kit is available for customers who want to convert a tower-mounted system to rack-model design. To purchase a rack mount kit, contact your local Acer representative or order directly from http://www.acer.com/. The figure below shows the Altos G5350 server in a rack-mount...
  • Page 166: Vertical Mounting Hole Pattern

    When installing components, you must start your measurement from the center of the two holes with closer spacing. Otherwise, the screw holes on the component may not match those on the rack. Appendix B: Acer Altos G530 rack installation guide...
  • Page 167: Screw Types Used

    Screw types used The following screws are used in the assembly of the Altos G5350 system and bundled rack-mountable components: Screw type and Figure part number #8-32 x 0.25 inch Hex head #6-32 0.25 inch M4 x L8 M4 nut M6 x L10 M6 cage nut Usage...
  • Page 168: Installing The System Into The Rack

    (1) Lay the server on its side on a flat, stable surface (1). (2) Remove the screws that hold the foot stands to the bottom of the chassis (2). Keep these for later use. (3) Pull the stands from the server. Appendix B: Acer Altos G530 rack installation guide...
  • Page 169 Remove the inner rails from the mounting rails. Note: The rack mount kit contains a pack of screws, two sets of side handles, rack brackets and mounting rails. The side handles are attached to the sides of the server. The rack brackets attach the mounting rails to the server.
  • Page 170 Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. (1) Place the server on the mounting shelf (1). Appendix B: Acer Altos G530 rack installation guide...
  • Page 171 (2) Tighten the four thumbscrews on the rear of the mounting shelf (2). Install the rack brackets to the rack by following the steps below: (1) Align the rack brackets to the mounting rail until the six screw holes become visible. (2) Secure the rack brackets to the mounting rails using six M4 x L8 metal screws and nuts (see page 157).
  • Page 172 (2) With your fingers, pinch the cage nut rack fastener and push in until the top lip locks into position. (3) Repeat this process to install the other cage nuts in their appropriate locations. Appendix B: Acer Altos G530 rack installation guide...
  • Page 173 Install the mounting rails to the rack by using four M6 x L10 metal screws (see page 157) for each mounting rail. Extend the middle sliding piece of each mounting rail forward until you hear a click sound.
  • Page 174 The optional cable carm allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the cable arm collapses and extends, keeping the cables untangled and attached to the system. Appendix B: Acer Altos G530 rack installation guide...
  • Page 175 (1) Attach the cable arm to the rear of the system using two M4 x L8 metal screws and nuts (see page 157). (2) Install two cage nuts into the rail to which the cable arm is to be attached. (3) Extend the cable arm enough to attach it to the rail using two M6 x L10 metal screws (see page 157).
  • Page 176 (4) Connect the power, peripheral and networking cables into their appropriate ports (1). Refer to “Connecting peripherals” on page 26 for detailed instructions. (5) Bundle all cables to the cable arm using the cable clamps (2). Appendix B: Acer Altos G530 rack installation guide...
  • Page 177: Appendix C: Sata Raid Configuration

    Appendix C: SATA RAID configuration...
  • Page 178 This appendix shows you how to create a RAID volume in your SATA drives.
  • Page 179: Configuring The Sata Raid

    Configuring the SATA RAID This section shows how to create a RAID 1 (mirror) volume with the onboard SATA RAID function. This feature requires the installation or presence of a Intel 6300ESB ICH I/O controller. Enabling the onboard SATA RAID function Load the BIOS default settings During bootup, press F2 to enter the BIOS setup screen.
  • Page 180: Creating A Raid 1 Volume

    Creating a RAID 1 volume After rebooting the server, press Ctrl+E to enter the SATA RAID Configuration screen. The Management menu appears. Select Configuration. The Configuration menu appears. Select New Configuration, then select YES. An array selection window displays the devices connected to the current controller. Use the arrow keys to select a specific drive, then press the spacebar to associate the selected drive with the current array.
  • Page 181 (c) Press Ctrl+Alt+Del to reboot the server. Install an Operating System to the RAID array.
  • Page 182 Appendix C: SATA RAID configuration...
  • Page 183: Appendix D: Scsi Raid Configuration

    Appendix D: SCSI RAID configuration...
  • Page 184 This appendix shows you how to create a RAID volume in your SCSI drives.
  • Page 185: Configuring The Scsi/scsi Raid Hba

    Configuring the SCSI/SCSI RAID HBA This section shows how to create a RAID 1 (mirror) volume. This feature requires the installation or presence of a LSI Logic controller. Using the SCSI HBA setup utility During bootup, press Ctrl+C to enter the LSI Logic Configuration screen.
  • Page 186: Using The Megaraid Configuration Utility

    If you change the settings in the Hot Spare field, the following messages appear: WARNING: Data on drive will be LOST! Press DELETE if data loss OK or any other key to cancel. Press the Delete key to ignore. Press Esc, then select Save changes then exit this menu. To close the utility and reboot the server, follow the steps below: (1) Press Esc, then select Exit the Configuration Utility.
  • Page 187: Assigning A Hot Spare Disk

    Creating a RAID 1 volume After rebooting the server, press Ctrl+M to enter the MegaRAID Configuration screen. The Management menu appears. Select Configuration. The Configuration menu appears. Select New Configuration, then select YES. An array selection window displays the devices connected to the current controller. Use the arrow keys to select a specific drive, then press the spacebar to associate the selected drive with the current array.
  • Page 188 When initialization is complete, press any key to continue. Press Esc to return to the Management menu. To exit the utility and reboot the server, follow the steps below: (a) In the Management menu, press Esc. (b) Select YES. (c) Press Ctrl+Alt+Del to reboot the server. Install an Operating System to the RAID array.
  • Page 189 Index Acer Server Manager (ASM) system requirements ASM Agent ASM Console system setup install ASM Agent install ASM Console BIOS setup Advanced Chipset Floppy I/O Device Memory USB Mass Storage Device Boot ATAPI CD-ROM Devices Boot Device Priority Boot Settings...
  • Page 190 MegaRAID utility assign hot spare create RAID 1 initialize RAID volume RAID volume initialization SATA HBA utility SATA RAID utility create RAID 1 enable initialize RAID volume load default settings SCSI HBA utility load default load default settings SCSI RAID HBA utility create RAID 1 rear panel setting up the system...

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