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Trend Micro GateLock Getting Started Manual

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  • Page 1 ® Trend Micro ™ GateLock Getting Started Guide...

  • Page 3: Table Of Contents

    Chapter 2: Installing GateLock Requirements ..............2-1 Step 1 of 2: Connect the Cables ........ 2-2 Step 2 of 2: Make Sure Your PC Can Talk to GateLock Chapter 3: Configuring GateLock Configuration Console Layout ........3-1 Opening the Configuration Console ....... 3-2 Quick Setup ..............
  • Page 4 Ethernet Cables ............4-1 Connection Timed Out ..........4-2 Using PING ............... 4-2 Performing A Self-Test On GateLock ...... 4-4 Trend Micro Contact Info and Online Resources ... 4-5 Technical Support ............. 4-5 Registering GateLock ..........4-6 Testing Installation ............4-6...
  • Page 5 Table of Contents Trend Micro Security Center ........4-7 Sending Your Virus-Infected Files to Trend Micro .. 4-7 Chapter A: Appendix A Setting the Proxy Servers in Your Browser ..... A-1 Disabling the Proxy Server using Internet Explorer A-1 Enabling the Proxy Server with an Exception using Internet Explorer ............
  • Page 6 Trend Micro GateLock Getting Started Guide...
  • Page 7 Trend Micro Incorporated makes no representations or warranties with respect to the contents or use of this document or the product described herein and specifically disclaims any express or implied warranties as to the merchantability and fitness for any particular purpose.
  • Page 8 This manual, Trend Micro GateLock Getting Started Guide, is intended to introduce the main features of the software and install it into your production environment. You should read through it prior to installing or using the software. Detailed information about how to use specific features within the software are available in the online help file and online Solution Bank at Trend Micro’s Web site.

  • Page 9: Chapter 1: Introducing Gatelock

    Trend Micro’s market-tested antivirus technology. Your GateLock also serves as a router for your small office/home office network that allows multiple computers to share a single broadband connection to simultaneously access the Internet.

  • Page 10: Sharing Capability

    Sharing Capability Your new GateLock also functions as a router that makes it very easy for you to set up your home network. It allows up to 32 users in your home network to simultaneously access the Internet using a single broadband connection.

  • Page 11: Summary Of Trend Micro Gatelock Features

    • Can act as a DHCP server on the LAN to dynamically assign IP addresses to GateLock. This makes setting up your home network much easier • If your ISP dynamically assigns IP addresses to you, GateLock can still act as a DHCP client on the WAN to automatically receive each IP address assigned by your ISP •...

  • Page 12: Layout Of Gatelock's Back Panel

    • This GateLock Getting Started Guide Layout of GateLock’s Back Panel Figure 1-2 shows the back panel of your GateLock unit. This is where you connect the power adapter and the network cable from you PC or hub and to your xDSL or cable modem.

  • Page 13: Pc-Hub Switch

    The PC-Hub switch is a dipswitch which toggles between “PC mode” and “Hub mode.” If you will be using GateLock with one PC, move the switch to the right, the PC side. If you will be using Gatelock with a hub which is connected to multiple PCs, move the switch to the left, the HUB side.

  • Page 14: Power Input

    Trend Micro GateLock Getting Started Guide Power Input The power input port is identified as PWR on the back of the GateLock router. This is where you will connect the AC power cord which is included in the GateLock package. (Output: 5 volt direct current, 3 amperes.) Indicator Lights on Front Panel Shown below is the front panel of the GateLock box.

  • Page 15: Power

    GateLock’s internal pre-defined rules. See Chapter 2 to learn how to change this setting. Note: To see all of GateLock’s default settings, as well as the procedure to alter the values to your own specifications, please refer to Chapter 2. Internet If the Internet light is blinking or flickering, this indicates that there is currently some traffic on the Internet line.
  • Page 16 Trend Micro GateLock Getting Started Guide...

  • Page 17: Chapter 2: Installing Gatelock

    (ADSL, SDSL, IDSL, or VDSL) modem or cable modem. • If you are using GateLock to connect multiple PCs to the Internet, you will need a hub. The hub is not included in the GateLock package. You can purchase it at most computer stores.

  • Page 18: Step 1 Of 2: Connect The Cables

    PC/HUB port on GateLock’s rear panel. 2. Take the red network cable that comes with your GateLock package: a. Plug one end of the red network cable into the Internet port on GateLock’s rear panel.

  • Page 19: Step 2 Of 2: Make Sure Your Pc Can Talk To Gatelock

    HUB. Move the PC/HUB dipswitch on GateLock’s rear panel to the HUB side. 3. Plug one end of another network cable into the Internet port on GateLock’s rear panel and plug the other end into your xDSL or cable modem’s network port.
  • Page 20 Appendix entitled Servers in Your Browser on page A-1. • Toggle the PC/HUB dipswitch on GateLock’s rear panel and repeat Steps 1 and 2. • For further assistance, contact your GateLock dealer.

  • Page 21: Chapter 3: Configuring Gatelock

    Configuring GateLock This chapter discusses the pre-configuration tasks you should perform and explains how to access the setup screens to configure GateLock. It also tells you how to upgrade GateLock and submit a question to Trend Micro’s technical support. GateLock is remarkably easy to set up with its intuitive Web browser-based configuration console.

  • Page 22: Opening The Configuration Console

    3-1. GateLock’s Welcome Screen IGURE 3. GateLock ships with a blank password, by default. Simply click Enter to open the configuration console. The Quick Setup screen loads. 4. Note there are 8 main hyperlinks on the sidebar as shown in Figure 3-2. Clicking these hyperlinks will open GateLock’s main configuration screens.

  • Page 23: Quick Setup

    Quick Setup The Quick Setup screen opens when you click the Enter button on GateLock’s welcome screen. Quick Setup allows you to easily set up GateLock by providing you with step-by-step onscreen instructions. Specify how GateLock will obtain its IP address Click one of the three option buttons on this screen (Metered xDSL, Static IP Address, or Dynamic IP Address).
  • Page 24 Trend Micro GateLock Getting Started Guide 3-3. "Specify how GateLock will obtain its IP address" screen IGURE Metered xDSL If you are an xDSL/broadband user and your Internet Service Provider uses PPPoE (Point-to-Point Protocol over Ethernet), click the Metered xDSL button. Remember to remove any existing PPPoE applications you have on your computer.
  • Page 25 Click Do not connect automatically if you want to manually connect to your ISP whenever you are disconnected. This option is selected by default. 3. Click Disconnect if idle for X minutes if you want GateLock to automatically disconnect your Internet connection when it detects no Internet activity for the specified length of time.
  • Page 26 IGURE Note: Select Metered xDSL if your ISP has given you a user name and a password. You must use GateLock’s setup screens to specify this information so that it can be recognized by GateLock. WARNING! When using GateLock with Metered xDSL, always remember to disconnect your Internet connection using On-Demand Connection on GateLock’s configuration...
  • Page 27 Note: Even if you selected Static IP Address, you should still select Obtain an IP address automatically in your PC’s TCP/IP Properties. GateLock will automatically assign each of your PC an IP address between 192.168.1.100 and 192.168.1.131. For detailed Setting the Properties for...
  • Page 28 Dynamic IP Address Selecting Dynamic IP address means DHCP (Dynamic Host Configuration Protocol) will be used to automatically assign an IP address to GateLock. You do not have to manually assign a permanent IP address to your GateLock device. Simply click the Start button at the bottom of the screen to advance.

  • Page 29: Antivirus Options

    DHCP. If this is the case, you do not have to do anything. The Internet light on GateLock’s front will be illuminated, and you should now be able to connect to the Internet. You can confirm this by successfully connecting to http://www.antivirus.com with your Web browser.
  • Page 30 If you keep antivirus protection on, you must specify the action that GateLock will take when it detects a virus in your email messages. 1. Specify the action that you want GateLock to take if it finds a virus in your email message.

  • Page 31: Anti-Hacker Protection

    Some malicious files, for example those infected by Trojans or worms, cannot be cleaned and must therefore be deleted. • Click Pass if you want GateLock to record the details of the infected or malicious file in the antivirus log but do nothing to it.

  • Page 32: Email Notification Options

    GateLock offers 3 anti-hacker security levels to choose from. 1. Select your preferred security level: • Click High if you want GateLock to block hacker attacks and record intrusion attempts to the anti-hacker logs. • Click Medium if you only want GateLock to block hacker attacks.
  • Page 33 (SMTP.yourisp.com) or an IP address (254.254.1.1). If you are not sure about this information, please contact your Internet Service Provider. 2. Type your email address(es) in the field provided. This is where GateLock will send the email notifications. If you are typing more than one email address, separate each entry with a semicolon (e.g., mail1@isp.com;...

  • Page 34: Online Registration

    7. Click Next to open the next configuration screen. Online Registration Your GateLock comes with one-year free software upgrades and maintenance service. However, you must register your GateLock online before you can receive these benefits. Use the Register Your GateLock configuration screen to register online. Your product information, which include your GateLock version and serial number, is displayed on the upper part of the configuration screen.
  • Page 35 Configuring GateLock 3-14. GateLock Online Registration form IGURE To register your GateLock: 1. Type your First name, Last name, Email address, and Telephone number in the fields provided and select your Country from the drop-down menu. This is required information. We recommend that you also complete the other optional fields.
  • Page 36 Trend Micro GateLock Getting Started Guide 3-15. Registration Successful screen IGURE 3. The screen shown in Figure 3-15. will appear if your registration successfully completed. After a few seconds, a second screen (shown in Figure 3-16.) will load, informing you that you have completed Quick Setup.

  • Page 37: Connection

    For example, assume that you were using a dynamic IP address to connect to the Internet but later decided to change your ISP. Your new ISP has assigned you a static IP address. You must modify your GateLock’s connection settings to be able to connect to the Internet.

  • Page 38: On-Demand Connection

    To modify your connection settings: 1. Click Connection > Connection Settings on the sidebar. 2. Specify how GateLock will obtain its IP address from the 3 options. • Click Dynamic IP address if your ISP automatically assigns you an IP address.

  • Page 39: Security

    Antivirus Options Antivirus Options allows you to change your antivirus protection settings. You can disable GateLock’s antivirus protection or change the action GateLock will take when a virus is detected in your incoming and outgoing email messages. However, we recommend that you keep the antivirus protection enabled to secure your computer and network environment.

  • Page 40: Antivirus Logs

    Trend Micro GateLock Getting Started Guide Antivirus Logs GateLock keeps a record of the viruses that have been detected in your incoming and outgoing email messages. It can record up to 30 of the most recent virus-detection incidents. To view the antivirus logs, click Security > Antivirus Logs.

  • Page 41: Update

    The log loads, displaying the most recent hacker intrusion attempts that were detected by your GateLock. The record includes the date and time of the hacker attack, the method used by the hacker, the IP address of the computer used by the hacker and the number of attempts made.

  • Page 42: Update History

    If you want GateLock to automatically check for and download available updates whenever you are connected to the Internet, click the Enable automatic update check box. The screen also tells you if you have configured your GateLock to receive email notifications whenever there are available updates. Update History You can track how many times you have updated your GateLock components by accessing its Update History screen.

  • Page 43: Settings

    Configuring GateLock To view your GateLock’s update history, click Update > Update History from the sidebar. The Update History loads, displaying X of your most recent update dates, including the versions of your GateLock software, scan engine, virus pattern and firewall rule.

  • Page 44: Password Protection

    12 for detailed configuration instructions. Password Protection To control access to the GateLock configuration console, you can enable password-protection. This will ensure that only you can change GateLock’s settings thus allowing you to continually secure your computing or network environment.

  • Page 45: Time Zone

    Configuring GateLock 3-23. The Password Protection screen IGURE Time Zone For accurately recording of the date and time on GateLock’s various logs, you need to specify your correct time zone. To specify your time zone: 1. Click Settings > Time Zone.

  • Page 46: Advanced

    Control. IP Port Forwarding If you are connecting GateLock to your home network and you have servers (e.g., Web, FTP, email) that you want to publish outside your network, you need to configure GateLock for this purpose. This configuration task is called IP port forwarding.

  • Page 47: Adding A Service

    Forwarding screen loads, as shown in Figure 3-25. 2. By default, no connection request from external sources will be allowed to pass through GateLock, thus your servers cannot be accessed from outside your network. Click Add Service. 3-25. Use the IP Port Forwarding screen to control access to your servers...
  • Page 48 Choose the service that you want add from the drop-down list. b. Assign an IP address to the server that will host the Internet service you are adding by completing the blank field for Service IP address. GateLock will direct connection requests for this Internet service to this IP address.
  • Page 49 Assign an IP address to the server that will host the Internet service you are adding by completing the blank field for Service IP address. GateLock will direct connection requests for this Internet service to this IP address.
  • Page 50 Trend Micro GateLock Getting Started Guide 3-27. What the IP Port Forwarding screen looks like after Internet services have been IGURE added Deleting an existing service To delete an existing service: 1. Click the corresponding icon for the service. A confirmation dialog box appears.

  • Page 51: Network Traffic Control

    For example, you can prevent the computer used by your children on your home network from accessing adult Web sites. To do this, you must configure GateLock to drop or reject connection requests from your network to specific Web sites or Internet destinations.
  • Page 52 Typing the wildcard character in this field will apply the rule to all ports of the destination address. • In Action, click the action that you want GateLock to take when connection requests for the specified destination address are made by the specified sources.

  • Page 53: Support Information

    Support Information If you have any questions concerning GateLock that are not answered by this GateLock Getting Started Guide, you can submit them to Trend Micro via email. In the Support Information screen, click the Gatelock@trend.com.tw link. This will open an email window similar to the one shown in Figure 3-31.
  • Page 54 Trend Micro GateLock Getting Started Guide 3-30. Support Information screen IGURE 3-31. Send your questions to Trend Micro using this email format. IGURE...

  • Page 55: The Button Bar

    Then click the Send button. The Button Bar Near the top of the GateLock setup screen is a button bar, illustrated in Figure 3-32., which contains 5 buttons. This section briefly explains the usage of these buttons.

  • Page 56: Log Off

    3-33. The About screen IGURE Log Off Clicking the Log Off button opens the Welcome screen of GateLock’s configuration console. We recommend that you password-protect and log off the console every time you finish configuring GateLock’s settings to control access.

  • Page 57: Chapter 4: Troubleshooting And Technical Support

    • Presents various on-line resources provided by Trend Micro, where you can register your product, test it and find additional information • Tells you how you can contact Trend Micro if you need to speak with a support engineer Troubleshooting This section lists possible solutions to problems that might arise while installing, configuring, or using GateLock.

  • Page 58: Connection Timed Out

    1. Powered on 2. Connected to your PC or hub 3. Properly configured If it is, check your Internet connection (cable and modem). GateLock is compatible with any cable or xDSL modem that supports Ethernet. Using PING “PING” (Packet Internet Groper) is a program that can be used to check if a computer is active and available.
  • Page 59 Write the Web address down for your future reference. This is the Web address that is assigned to the IP address you pinged. Normally, it is better to configure GateLock to recognize this Web address, because it is less likely to change than the IP address.

  • Page 60: Performing A Self-Test On Gatelock

    • Unplug GateLock from your PC or HUB. • Take the red cable that came with the GateLock package. Plug one end of the cable into the Internet port on GateLock’s rear panel and the other end into the PC/HUB...

  • Page 61: Trend Micro Contact Info And Online Resources

    1. Unplug your GateLock’s power cable from the PWR input port. 2. Press the Reset button on GateLock’s rear panel and plug in the power cable while keeping the Reset button pressed. To reach the Reset button, insert the tip of a pen or similar object through the small opening and push in lightly.

  • Page 62: Registering Gatelock

    10101 N. De Anza Blvd., 2F Cupertino, CA 95014 Registering GateLock Registering GateLock with Trend Micro is important because it entitles you to the following benefits: • One year of free updates to the program files • One year of free technical support •...

  • Page 63: Trend Micro Security Center

    Sending Your Virus-Infected Files to Trend Micro You can send your virus-infected files to Trend Micro via email. If you have a file that you think is infected with a virus, but the scan engine does not detect it or cannot clean it, we encourage you to send the suspect file to: virus_doctor@trendmicro.com...
  • Page 64 Trend Micro GateLock Getting Started Guide...

  • Page 65: Setting The Proxy Servers In Your Browser

    • Provides a glossary of terms used in this document. Setting the Proxy Servers in Your Browser Since the IP address of GateLock’s PC/HUB port (http://192.168.1.254) is a private IP address, it is important that you set up your Proxy Server setting correctly. You can either: •...

  • Page 66: Enabling The Proxy Server With An Exception Using Internet Explorer

    Note: If both Use a Proxy Server and Bypass Proxy Server for Local Addresses are selected, the GateLock IP address (192.168.1.254) will be bypassed because it is on the same LAN as the IP address from the ISP. 4. Click the Advanced... button. The Proxy Settings window will open.

  • Page 67: Activating The Tcp/Ip Protocol

    Before you can use a PC for Internet access, you must have TCP/IP software running. This must be done for each computer you wish to use in conjunction with GateLock. (If you have already installed TCP/IP, skip to the next section now to set it up for use with GateLock.)
  • Page 68 Trend Micro GateLock Getting Started Guide 4. Display the Configuration tab of the Network window, then click on the appropriate selection for the binding of TCP/IP and your Ethernet adapter. (You might have more than one TCP/IP selection available.) 5. Click the Add... button. The Select Network Component Type window will appear, as shown in Figure A-3.

  • Page 69: Setting The Properties For Tcp/Ip

    8. Click OK. You are now ready to set the IP address property for TCP/IP. Setting the Properties for TCP/IP After each PC you wish to use in conjunction with GateLock has TCP/IP running as its active network protocol, you need to set the IP Address properties, in addition to checking other settings, as explained below.
  • Page 70 Trend Micro GateLock Getting Started Guide A-5. Selecting TCP/IP in the Network Window IGURE 5. Click the Properties button. The TCP/IP Properties window will appear, as shown in Figure A-6. A-6. Configuring the IP Address Tab of the TCP/IP Properties Window...
  • Page 71 Do not assign a specific IP address or Subnet Mask to your PC in this tab. If you do, you will not be able to access the Internet when using GateLock. 7. Click the WINS Configuration tab in the TCP/IP Properties window, and select Disable WINS Resolution, as shown in Figure A-7.
  • Page 72 Trend Micro GateLock Getting Started Guide A-8. Configuring the Gateway Tab IGURE 5. Click the DNS Configuration tab and make sure the Disable DNS button is selected, as shown in the illustration below. A-9. Configuring the DNS Configuration Tab IGURE...
  • Page 73 Appendix A 6. Click OK, which will close the TCP/IP Properties window, and at the same time will save all of the TCP/IP settings you specified. You will be returned to the Network window. 7. Click the OK button in the Network window to close it. You will then be prompted to restart the PC.

  • Page 74: Technical Specifications

    Trend Micro GateLock Getting Started Guide Technical Specifications Protocols IP, NAT, ARP, CSMA/CD, ICMP, DHCP, TCP/IP Standards supported IEEE 802.3 10BaseT, 802.3u 100BaseTX Local (PC/HUB) Port 10BaseT, RJ-45 Ethernet Uplink (Internet) Port 10BaseT Broadband Cable Type 10BaseT — Category 3 or 5 UTP/STP 100BaseTX —...
  • Page 75 Appendix A Environmental Data Physical Dimensions 16.3 x 21.3 x 4.3 centimeters (6.4 x 8.4 x 1.7 inches) Unit weight 14 ounces Certifications FCC Class B, CE Mark Commercial Operating Temperature 0 to 40 degrees Celsius (32 to 104 degrees F) Operating Humidity 10% to 80% non-condensing Storage Temperature...
  • Page 76 The IP address of the gateway device that allows GateLock and a host to make contact. A device that enables two or more computers to use one cable modem/broadband line. You would need to connect GateLock to the Hub, and then you could connect up to 32 computers to the Hub. IP Address Each IP (Internet Protocol) address is unique and consists of 32 bits.
  • Page 77 Internet. In addition to this protection, NAT provides another benefit to users of GateLock. If you are using a cable/xDSL modem and have only one TCP/IP address provided by an Internet Service Provider, you can have multiple other private addresses behind the one address provided by the ISP.
  • Page 78 Trend Micro GateLock Getting Started Guide...
  • Page 79 Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
  • Page 80 6 Button Bar About button 36 Help button 35 Connecting GateLock to multiple PCs 3 GateLock to one PC 2 connecting 2 Connecting to Your ISP screen Top half (illustration) 4 Your Email Address field 13 Contents of GateLock package 3...
  • Page 81 Internet port 5 Dynamic 13 IP Address 2, 1 Static 13 PC Hub switch 5, 2 IP Address of GateLock 3, 2, 1 PC/Hub Port 5 Connecting 2, 3 Max. Idle Time field 5 Power Input 6, 2, 3 Power light 7...
  • Page 82 Power Input 6, 2, 3 Support, technical (contact info) 5 Power light 7 PPPoE protocol 6 TCP/IP Properties window Private IP address of GateLock 3, 2 DNS Configuration tab 8 Proxy Server Gateway tab 7 Disabling using Internet Ex- IP Address tab 7...
  • Page 83 Trend Micro GateLock Getting Started Guide Using PING 2 Use a Fixed IP Address Assigned by Your ISP button Filling in the five fields 6 Use the PPPoE Protocol to Connect to Your ISP button User Name and Password fields...
  • Page 84 Trend Micro Incorporated 10101 N. De Anza Blvd., 2nd Floor Cupertino, CA., 95014 USA www.antivirus.com For Sales: Tel: +1-800-228-5651 (US and Canada) Tel: +1-408-257-1500 (outside US and Canada) Fax: +1-408-257-2003 Item Code: xxxx-xxxx...
  • Page 85 Trend Micro GateLock Getting Started Guide...

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