Troubleshooting - Revo BLIK Operating Manual

Troubleshooting

If you are experiencing any problems with
your BLIK Radiostation internet radio please read
the following 'troubleshooting' guide.
Alternatively you can visit the HELP section
of the Reciva website (www.reciva.com) the
support section of the Revo website
(www.revo.co.uk) or call our technical
support staff on 01555 66 61 61.
If you have trouble connecting BLIK Radiostation to
your wireless network, these steps may help
to resolve the problem:
1. Confirm that a Radiostation connected PC can
access the Internet (i.e. can browse the
web) using the same network.
2. Check that a DHCP server is available, or
that you have configured a static IP address
on the radio. You can configure a static IP
address on the radio using the menu item
'Configure -> Network Config -> Edit Config',
and then select 'No' for 'Auto (DHCP)'.
3. Check that your network's firewall is not
blocking any outgoing ports. As a
minimum, the BLIK needs access to UDP
and TCP ports 80, 554, 1755, 5000 and
7070.
4. Check your access point does not
restrict connections to particular MAC
addresses. You can view the radio's MAC
address using the menu item 'Configure ->
Network Config -> View Config -> MAC
address'.
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5. If you have an encrypted network, check
that you have entered the correct key or
pass phrase into the radio. Remember that
text-format keys are case sensitive. If, when
attempting to connect to an encrypted
network, your radio displays: 'Wireless
error' followed by a 5-digit number, then
please ensure that you enter the correct
pass phrase for the network. If the problem
persists, then you may need to consult your
network configuration.
If BLIK Radiostation can connect to the network
successfully, but is unable to play particular
stations, it may be due to one of the
following causes:
1. The station is not broadcasting at this
time of the day (remember it may be
located in a different time zone).
2. The station has reached the maximum
allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the
server (often located in a different country)
and you is slow. Try using a PC to play back
the stream via the broadcaster's web site.
If you can play back the station with a PC,
but not via BLIK Radiostation - use the form at
http://www.reciva.com/ to notify Reciva of
the problem - they can change the station
data that is used by the radio.
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