Page 1 EXPLORER™ 500 User Manual...
Page 2 Document number: TT 98-122274-E Release date: August 24, 2005 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. Copyright © 2005 Thrane & Thrane A/S. All rights reserved. FCC Statement This device complies with part 15 of the FCC Rules.
Page 3 Company Addresses Denmark Thrane & Thrane A/S Thrane & Thrane, Inc. Lundtoftegårdsvej 93 D 509 Viking Drive, Suites K, L and M DK-2800 Kgs. Lyngby Virginia Beach, VA 23452 Denmark T: +45 39 55 88 00 T: +1(866) SATCOMS or F: +45 39 55 88 88 +1 (757) 463-9557 www.thrane.com...
Page 4: Safety Summary
Safety Summary The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment.
Page 5: About The Manual
About the Manual About the Manual Intended Readers This manual is a user manual for the EXPLORER™ 500. The readers of the manual include anyone who is using or intends to use the EXPLORER™ 500. No specific skills are required to operate the EXPLORER™ 500. However, it is important that you observe all safety requirements listed in the Safety Summary in the beginning of this manual, and operate the EXPLORER™...
Page 6: Table Of Contents
Table of Contents ..................iv Safety Summary ..................v About the Manual Chapter 1 Introduction Welcome ....................1-1 In This Chapter ..................1-1 The BGAN System ...................1-2 The BGAN Services ..................1-4 Overview of the EXPLORER™ 500 ............1-5 Your EXPLORER™ 500 ................1-6 Matrix of Services and Communication Interfaces ........1-9 What’s Next? .....................1-9 Chapter 2 Getting Started...
Page 7 Table of Contents Messages Menu ..................3-7 Calls Menu ....................3-7 Settings Menu ....................3-8 Properties Menu ..................3-11 Help Desk ....................3-13 Displaying Ongoing Transmission ............3-13 Text Information in the Display ..............3-13 What’s Next? ...................3-14 Chapter 4 Using the Interfaces In This Chapter ..................4-1 General ......................4-1 Tools for Setup and Use ................4-1...
Page 8 Table of Contents Chapter 5 Using the Web Interface In This Chapter ..................5-1 The Web Interface ..................5-1 Accessing and Navigating the Web Interface ...........5-3 Entering the PIN Code in the Web Interface ..........5-4 Pointing Using Web Interface ..............5-4 Viewing the Status ..................5-5 Using the Phone Book ................5-6 Handling Messages ...................5-8 Configuring Message Settings ..............5-10...
Page 9 Table of Contents Appendix A Technical Specifications In This Appendix ..................A-1 General Specifications ................A-1 Battery ...................... A-2 Power Input ....................A-3 SIM Interface .................... A-3 Phone/Fax Interface .................. A-4 LAN Interface ..................A-5 USB Interface ................... A-6 Bluetooth Interface ................... A-7 Built-in Antenna ..................
Page 10: Chapter 1 Introduction
Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER™ 500! The EXPLORER™ 500 is a broadband mobile terminal with integrated antenna, providing high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN). Just plug in a phone, fax, laptop or PDA, or use the Bluetooth® interface, point the antenna towards the BGAN satellite - and you are online.
Page 11: The Bgan System
Chapter 1: Introduction The BGAN System What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high- speed data (up to 492 kbps) and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage The Inmarsat®...
Page 12 Chapter 1: Introduction Overview of the BGAN System A complete BGAN system includes the EXPLORER™ 500 with connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 13: The Bgan Services
Chapter 1: Introduction The BGAN Services Supported Services The services currently supported by BGAN comprise: • IP connection to the Internet • Dialled connection for voice, fax or data • Short Messaging Service (SMS) IP Service The BGAN network supports different classes of data connection to the Internet. •...
Page 14: Overview Of The Explorer™ 500
Chapter 1: Introduction Overview of the EXPLORER™ 500 Features The EXPLORER™ 500 provides the following features: High speed data up to 464 kbps - shared bandwidth Support for streaming classes 32, 64 and 128 kbps Simultaneous voice and data Standard interfaces (LAN, USB, Bluetooth and phone/fax) Lightweight and portable design Easy setup and use Robust and durable design...
Page 15: Your Explorer™ 500
Chapter 1: Introduction Power Saving The EXPLORER™ 500 is designed to save power. This means that functions that are not currently used will automatically go into a “sleep mode” to save power. In addition to the automatic power saving, you can turn each of the interfaces off if they are not currently used.
Page 16 Chapter 1: Introduction Light Indicators The EXPLORER™ 500 has two light indicators next to the display: a green power indicator and a red message indicator. Green Power Indicator The function of the green Power indicator to the left of the display is as follows: Behaviour of Green Meaning Indicator...
Page 17 Chapter 1: Introduction User Interfaces The keypad and display is used for pointing the antenna, for displaying status and for changing simple parameters. To obtain full access to all features and for ease-of-use, you should use a data unit (a PC, Laptop, PDA or similar) and one of the following: •...
Page 18: Matrix Of Services And Communication Interfaces
Chapter 1: Introduction Matrix of Services and Communication Interfaces The following table shows which services can be accessed from which interfaces, and which types of equipment can be used. Interface on the EXPLORER™ 500 Service Display/ Phone/Fax Bluetooth Keypad Analogue Bluetooth telephone handset...
Page 19: Chapter 2 Getting Started
Unpack the EXPLORER™ 500 and accessories. Check that the following items are present: Instruction Kit Including: - Getting Started - Quick Guide Explorer 500 Terminal - Thrane & Thrane CD-ROM With Built-in Antenna - Inmarsat CD-ROM LAN Cable AC/DC Power Supply...
Page 20 Chapter 2: Getting Started Inserting the SIM Card The EXPLORER™ 500 normally comes with the battery separated from the user terminal. If the battery is already inserted, remove it as described in Removing the Battery on page 2-3. The SIM card is provided by your Airtime Provider. Insert the SIM card as follows: Insert the SIM card into the SIM slot.
Page 21 Chapter 2: Getting Started Removing the Battery To remove the battery, do as follows: Locate the slide lock at the bottom of the unit. Slide the lock aside to release the battery from the unit. Remove the battery. TT 98-122274-E...
Page 22 Chapter 2: Getting Started Removing the SIM Card To remove the SIM card, first remove the battery as described in Removing the Battery on page 2-3. When the SIM card is removed, you cannot use the display menu system nor make Note calls or start data sessions.
Page 23: Connecting Cables
Chapter 2: Getting Started Connecting Cables After inserting SIM card and battery, connect all relevant cables. For information on how to connect to a specific interface, see the corresponding section in the chapter Using the Interfaces. However, connecting to power is described at the end of this section.
Page 24: Powering The Explorer™ 500
Chapter 2: Getting Started Connecting to Power You can connect the DC input to power without the battery inserted. If the battery is inserted when you apply power to the EXPLORER™ 500, the battery is automatically charged. Connecting to 115/230 V Mains: Connect the AC/DC power supply to the DC power input of the EXPLORER™...
Page 25: Options For The Start-Up Procedure
Chapter 2: Getting Started Options for the Start-up Procedure You have different options for the start-up procedure. Each of these options are briefly described in this section. For information on how to enter PIN code and point the antenna, see the subsequent sections. Overview of the Start-up Options The following drawing shows the options available after power on.
Page 26 Chapter 2: Getting Started 2: “Off-line” Procedure After power on, enter the PIN code, but cancel pointing. In this mode you can use the menu system, but are not able to communicate on the BGAN network. The display will show POINT NOW? when in the Main screen. Press to enter the menu system.
Page 27: Entering The Pin Code
Chapter 2: Getting Started Entering the PIN Code Overview You have to enter a PIN code to use the EXPLORER™ 500, unless the use of PIN codes is disabled using the built-in Web interface of the EXPLORER™ 500 (see Disabling the PIN Code on page 5-17).
Page 28: Pointing The Antenna
Chapter 2: Getting Started Pointing the Antenna The Importance of Pointing In order to obtain the best possible signal at the lowest possible cost, it is important that the EXPLORER™ 500 antenna is pointed correctly towards the satellite. Incorrect pointing may result in poor quality of the signal, and in some cases retransmission may be necessary, which could mean you will be paying more than necessary for your...
Page 29 Chapter 2: Getting Started Minimum Signal Strength The following table shows the minimum signal strength required for different types of transmission. These figures are only guidelines; they do not represent a guarantee of operation at Note the stated signal strength. Also, these figures are yet to be confirmed in practice. Type of Service Minimum Required Signal Strength Standard Data...
Page 30 Chapter 2: Getting Started Do as follows to point the antenna: While observing the built-in compass of the EXPLORER™ 500, rotate the EXPLORER™ 500 left or right until it points in the correct horizontal direction, known as the Azimuth. Refer to Pointing Data on page 2-10. Tilt the EXPLORER™...
Page 31 Chapter 2: Getting Started When you have obtained the highest possible signal strength, press OK on the keypad. The EXPLORER™ 500 now tries to establish a connection to the BGAN network. The display shows the progress as follows: • SEARCHING: The EXPLORER™ 500 searches for the network operator. Note that the search procedure can be very short, so you may not see this text.
Page 32: Using An External Antenna
Chapter 2: Getting Started Using an External Antenna The EXPLORER™ 500 has a connector for attaching an external antenna. Only use the specified antenna from Thrane & Thrane. The antenna and Important accessories for connecting to the EXPLORER™ 500 are listed in Options and Accessories on page 6-2.
Page 33: Making The First Call
Chapter 2: Getting Started Making the First Call After connecting cables, entering the PIN code and pointing the antenna, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or Receiving a Phone Call With the EXPLORER™...
Page 34: Receiving A Call
Chapter 2: Getting Started Receiving a Call To be able to receive a call with an analogue phone, the phone must be connected to the Phone/fax interface of the EXPLORER™ 500. To be able to receive a call with a Bluetooth handset, the handset must be paired with the EXPLORER™...
Page 35: Chapter 3 Using The Display And Keypad
Chapter 3 Using the Display and Keypad In This Chapter This chapter describes how to use the built-in display menu system of the EXPLORER™ 500. It contains an overview of the entire menu system followed by a description of each menu. It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad.
Page 36 Chapter 3: Using the Display and Keypad Menu Drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER™ 500. <message 1> 2 SECONDS Start up <message 2> 5 SECONDS <message 3> PIN Code 10 SECONDS <message 4>...
Page 37: Display Sequence At Start-Up
Chapter 3: Using the Display and Keypad Display Sequence at Start-up There are different options for the start-up procedure. The below drawing shows the different sequences. Power on ENTER PIN? Cancel "Signal Strength" ENTER PIN Cancel "Signal Strength" "Main screen" "Main screen"...
Page 38 Chapter 3: Using the Display and Keypad If the PIN code has been entered, you now have access to the menu system, but you will not be able to connect to the BGAN network, because the signal strength has not yet been accepted.
Page 39: Navigating The Display And Keypad
Chapter 3: Using the Display and Keypad Display Symbols Apart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol. Symbol Explanation The battery charge level. When the level is too low (below 10%) the icon flashes.
Page 40 Chapter 3: Using the Display and Keypad • To move backwards in the menu system, or in long text strings, press • To adjust settings, press Short-Cuts The following short-cuts are available in the menu system: • To exit the menu system, press and hold C for one second. The display returns to the Main screen.
Page 41: The Menus
Chapter 3: Using the Display and Keypad The Menus The following sections describe each of the menus in the menu system. All available settings and status items are explained. To access the menu system from the main screen, press Messages Menu Viewing the List of Messages To see the list of SMS messages, enter the menu system and select MESSAGES.
Page 42: Settings Menu
Chapter 3: Using the Display and Keypad Settings Menu Point Now This function will cause interruption of any ongoing calls or sessions! Important If you need to repoint the antenna after the first pointing process, select SETTINGS > POINT NOW. This will bring you to the Pointing screen.
Page 43 Chapter 3: Using the Display and Keypad Turning Audio Indicators On or Off The EXPLORER™ 500 can make a sound to indicate an event. You can turn each of these audio indicators on or off. Select SETTINGS > AUDIO INDICATOR and select one of the following: •...
Page 44 Chapter 3: Using the Display and Keypad Setting the Power up Mode As default, the EXPLORER™ 500 starts up automatically when you apply external power. You can change this mode, so that you always have to press the power button to switch on the EXPLORER™...
Page 45: Properties Menu
Chapter 3: Using the Display and Keypad Properties Menu Viewing Known Bluetooth Devices You can view a list of the Bluetooth devices that have been accepted by the EXPLORER™ 500. The devices are listed with their Bluetooth name and local phone number.
Page 46 Chapter 3: Using the Display and Keypad Viewing Terminal Properties You can view properties of the EXPLORER™ 500, such as IP address, hardware numbers, software version and IMEI number. When contacting Support, please include these numbers. To view the properties, select PROPERTIES > TERMINAL and select one of the following options: •...
Page 47: Help Desk
Chapter 3: Using the Display and Keypad Help Desk If you need support regarding airtime, you may call the Airtime Provider help desk. To see the Help Desk number, select HELP DESK in the menu system. The display will show the name and phone number of your airtime provider, if it is available on the SIM card.
Page 48: What's Next
Chapter 3: Using the Display and Keypad To see the Voice mail service number, select PROPERTIES > VOICE MAIL NUMBER If you have a data unit connected to your EXPLORER™ 500, you can look up Note the Voice mail service number using the Web interface. For further information, see Viewing or Changing Voice Mail Service number on page 5-10.
Page 49: Chapter 4 Using The Interfaces
Chapter 4 Using the Interfaces In This Chapter This chapter describes how to use the interfaces of the EXPLORER™ 500. For each connection type it describes how to connect cables and the necessary setup to establish a connection. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...”...
Page 50: Services And Interfaces
Chapter 4: Using the Interfaces Services and Interfaces A variety of services can be accessed from different interfaces on the EXPLORER™ 500. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Interface on the EXPLORER™...
Page 51: Turning An Interface On Or Off
Chapter 4: Using the Interfaces Turning an Interface on or off By default, all interfaces are on. However, you can turn off the LAN interface, the Bluetooth interface and/or the Phone/Fax interface in order to save power. Display and Keypad To turn an interface on or off using the display and keypad, do as follows: Enter the menu system.
Page 52: Using A Phone Or Fax Machine
Chapter 4: Using the Interfaces Using a Phone or Fax Machine Selecting the Voice Quality Definition The phone connection can be either a Standard voice connection or a Premium voice connection. In the Web interface you can set up which type of connection to use as default when you make or receive a call from the phone/fax interface or the Bluetooth interface.
Page 53 Chapter 4: Using the Interfaces Phone Numbers for Incoming Premium and Standard Voice Premium voice and Standard voice have separate phone numbers. This way, a person calling a phone connected to the EXPLORER™ 500 can select whether to use Premium or Standard voice, simply by using one of the two phone numbers.
Page 54: Connecting An Analogue Phone Or A Fax Machine
Chapter 4: Using the Interfaces Connecting an Analogue Phone or a Fax Machine Before Connecting to the Phone/Fax Interface To connect a phone to the phone/fax interface, you need an analogue telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone/Fax Interface on page A-4. Connecting to the Phone/Fax Interface Connect the cable to your phone.
Page 55: Entering The Pin Code Using A Phone
Chapter 4: Using the Interfaces Entering the PIN Code Using a Phone Entering the PIN Code If you have a phone connected to the EXPLORER™ 500, you can use it to enter the PIN code at start up, as an alternative to the keypad. When the terminal is waiting for a PIN code, you will hear 2 beeps - pause - 2 beeps - etc.
Page 56: Making Or Receiving A Phone Call With The Explorer™ 500
Chapter 4: Using the Interfaces Making or Receiving a Phone Call With the EXPLORER™ 500 Analogue Phone or Bluetooth Handset If you are using an analogue phone, it must be connected to the phone/fax interface of the EXPLORER™ 500. Refer to Before Connecting to the Phone/Fax Interface on page 4-6. If you are using a Bluetooth handset, the handset must be paired and connected with the EXPLORER™...
Page 57: Making A Call To The Explorer™ 500
Chapter 4: Using the Interfaces Making a Call To the EXPLORER™ 500 To make a call to a phone connected to the EXPLORER™ 500, dial +870 <Mobile number> • + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.
Page 58 Chapter 4: Using the Interfaces Apart from these numbers, there are a few dialling prefixes: • 1* before a phone number will force the connection to use Standard Voice. • 2* before a phone number will force the connection to use Premium Voice. •...
Page 59 Chapter 4: Using the Interfaces Holding a Call The phone must have an R key to be able to use these functions. Note During a call, you may place the initial call on hold while another call is made. • To place a call on hold, press R 2 #.
Page 60: Sending Or Receiving A Fax Message
Chapter 4: Using the Interfaces Sending or Receiving a Fax Message When sending or receiving fax messages over satellite, both fax units must be Note capable of handling longer delays without timing out. Some fax machines have an “Overseas” mode, which enables the unit to handle the long delays. Sending a Fax Message The fax machine must be connected to the phone/fax interface of the EXPLORER™...
Page 61: Using A Data Unit With The Explorer™ 500
Chapter 4: Using the Interfaces Using a Data Unit With the EXPLORER™ 500 Choosing an Interface for Data Connection The EXPLORER™ 500 has three types of interface for data connection: LAN, USB and Bluetooth. The following table shows some characteristics of each interface, to help you choose the right interface for your application.
Page 62: Using The Usb Interface
Chapter 4: Using the Interfaces Connecting to the LAN interface Do as follows: Connect the LAN cable to the network interface of your data unit. A suitable cable is provided with your EXPLORER™ 500. Connect the other end of the cable to the LAN connector on the EXPLORER™...
Page 63 Chapter 4: Using the Interfaces Select Set up my connection manually. Select Connect using a dial-up modem. Type a name for your connection. When you are asked for a phone number, type: *98# if you are going to connect to the Internet, and *99# if you are going to connect to the built-in Web interface of the EXPLORER™...
Page 64 Chapter 4: Using the Interfaces Before Connecting To connect to the USB interface, use a USB cable mounted with a USB Mini-B connector. For specifications, refer to USB Interface on page A-6. Connecting to the USB Interface If you are connecting your data unit to the USB interface for the first time, see First Time Setup of USB on page 4-14.
Page 65: Handling Bluetooth Device Access
Chapter 4: Using the Interfaces Handling Bluetooth Device Access Important! To be able to handle Bluetooth device access on the EXPLORER™ 500, you need to have a connected data unit with an Internet browser so you can access the Web interface. Preparing the EXPLORER™...
Page 66: Using A Data Unit With Bluetooth
Chapter 4: Using the Interfaces Unpairing Devices To remove a device from the list of Devices with access, you have to use the Web interface. Do as follows: Locate the Devices with access list as described in Viewing Devices with Access on page 4-17.
Page 67: Additional Interfaces
Chapter 4: Using the Interfaces Additional Interfaces Using an External Antenna You can connect an external antenna to the EXPLORER™ 500. Only use the specified antenna from Thrane & Thrane. The antenna is listed in Important Options and Accessories on page 6-2. The connector for the external antenna is located at the back of the EXPLORER™...
Page 68: Chapter 5 Using The Web Interface
Chapter 5 Using the Web Interface In This Chapter This chapter describes how to use the Web interface to operate, set up and configure the EXPLORER™ 500. Initial configuration of interfaces is described in the chapter Using the Interfaces on page 4-1.
Page 69 Chapter 5: Using the Web Interface Browser Settings The Proxy server settings in your browser must be disabled before accessing the Web interface. Most browsers support disabling of the Proxy server settings for a specific IP Note address only, so you can disable Proxy server settings for the Web interface only, if you wish.
Page 70: Accessing And Navigating The Web Interface
Chapter 5: Using the Web Interface Accessing and Navigating the Web Interface Accessing the Web Interface The Web interface is embedded in the EXPLORER™ 500. To access the Web interface from a connected data unit, do as follows: Start up the EXPLORER™ 500. For further information, see Getting Started on page 2-1.
Page 71: Entering The Pin Code In The Web Interface
Chapter 5: Using the Web Interface • To expand a menu, click the menu in the navigation pane. • To access status and settings, click the relevant subject in the navigation pane. The status or settings are displayed in the main window. •...
Page 72: Viewing The Status
Chapter 5: Using the Web Interface Viewing the Status At the top of the navigation pane of the Web interface, you can view the general status of the EXPLORER™ 500, such as battery level, signal strength and information on ongoing calls and sessions.
Page 73: Using The Phone Book
Chapter 5: Using the Web Interface Using the Phone Book General Usage With the phone book you can: • look up phone numbers. • look up short dial numbers for easy dialling from an analogue or Bluetooth handset. • send an SMS message. When sending an SMS message from data equipment using the Web interface, you can select the number directly from the phone book.
Page 74 Chapter 5: Using the Web Interface Short Dial The entry number in the phone book is the Short dial number. When making a call from the EXPLORER™ 500 you can use this number instead of dialling the entire phone number. Simply dial: <short dial>...
Page 75: Handling Messages
Chapter 5: Using the Web Interface Handling Messages Sending an SMS Message From the EXPLORER™ 500 To send an SMS message from the EXPLORER™ 500, do as follows: Click Messages from the left navigation pane. The Inbox opens. In the left navigation pane, click Write message. Type in the message in the Message field.
Page 76 Chapter 5: Using the Web Interface Receiving a Message If a message has arrived, the status bar at the top of the Web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see received messages, click Messages from the left navigation pane. The window shows all received messages.
Page 77: Configuring Message Settings
Chapter 5: Using the Web Interface Configuring Message Settings Setting up the Message Options You can set up general options for your outgoing messages. These settings normally apply to all your outgoing messages. Note, however, that you can also change these settings for an individual message.
Page 78: Power Up Behaviour
Chapter 5: Using the Web Interface Power up Behaviour Automatic Power up In the Power up section of the Settings window, select whether or not the EXPLORER™ 500 should power up automatically when external power is applied. • To have the EXPLORER™ 500 power up automatically when external power is applied, select Yes.
Page 79: Turning Audio Indicators On Or Off
Chapter 5: Using the Web Interface Set the brightness level with the scroll bar. In the Contrast section, click Automatic on if you want the contrast to be adjusted automatically according to the temperature. Set the contrast level with the scroll bar. Turning Audio Indicators on or off In the Audio indicators section of the Terminal display window, turn the audio indicators on or off using the radio buttons.
Page 80: Overview Of Network Settings
Chapter 5: Using the Web Interface Overview of Network Settings There are several network parameters that can be set up in the Web interface. This section gives an overview of these parameters, but does not provide detailed information. APN (Access Point Name) The APN is used by the mobile user to establish the connection to the required destination network.
Page 81: Configuring The Lan Interface
Chapter 5: Using the Web Interface NAT (Network Address Translation) NAT enables a local-area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic. The built-in NAT module in the EXPLORER™...
Page 82: Configuring The Usb Interface
Chapter 5: Using the Web Interface Select the Secondary Connection Class. To select more than one secondary profiles, press and hold Ctrl while selecting. To use the built-in NAT of the EXPLORER™ 500, select NAT: On. Configuring the USB Interface For an explanation of each of the network settings, see Overview of Network Settings on page 5-13.
Page 83: Configuring The Bluetooth Data Interface
Chapter 5: Using the Web Interface Configuring the Bluetooth Data Interface For an explanation of each of the network settings, see Overview of Network Settings on page 5-13. Up to 7 devices, including phones and data units, can be connected to the Bluetooth interface. CAUTION! If you are connected using Bluetooth while changing the below settings, your changes may affect your current connection.
Page 84: Changing Or Disabling The Pin Code
Chapter 5: Using the Web Interface Changing or Disabling the PIN Code To access the PIN code options, select Settings > Security from the left navigation pane. Changing the PIN Code In the Change PIN Code section of the Security window, type in the current PIN code in the Current PIN code field.
Page 85: Viewing Properties Of The Explorer™ 500
Chapter 5: Using the Web Interface Viewing Properties of the EXPLORER™ 500 Properties To view the properties of the EXPLORER™ 500, select Properties from the left navigation pane. The Properties window shows: • Current IP address. The IP address of the built-in Web interface in the EXPLORER™...
Page 86: Updating Software
Chapter 5: Using the Web Interface Updating Software Updating Software Using the Web Interface To update the software of the EXPLORER™ 500, do as follows: Acquire the new software version from Thrane & Thrane and save it on your PC. In the Web interface, select Properties from the left navigation pane.
Page 87: Generating A Diagnostic Report
Chapter 5: Using the Web Interface Generating a Diagnostic Report If you want to generate a diagnostic report, select Help desk form the left navigation pane and click Generate report. The report is saved to a file, which you can enclose when reporting an error.
Page 88: Chapter 6 Maintenance And Troubleshooting
Chapter 6 Maintenance and Troubleshooting In This Chapter This chapter gives guidelines for troubleshooting and for general maintenance. It also provides an overview of the different means of status signalling, Getting Support If this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your local distributor.
Page 89: Options And Accessories
Chapter 6: Maintenance and Troubleshooting Options and Accessories The following options and accessories are available from Thrane & Thrane: Item Number TT-3625A EXPLORER™ 500 Bluetooth Handset + charger Opt. 003 Desktop charger cradle for Bluetooth handset External antenna + 10 m antenna cable and pole mount kit TT-3008I Pole mount kit Opt.
Page 90: Upgrading Software
Chapter 6: Maintenance and Troubleshooting Upgrading Software Viewing Software Version Status To view the version of the embedded software in the EXPLORER™ 500, select Properties in the Web interface or in the display menus and see Software information. Updating Software Using the Web Interface To update the software of the EXPLORER™...
Page 91: Troubleshooting Guide
Chapter 6: Maintenance and Troubleshooting Troubleshooting Guide The below table provides information on some of the problems that might occur, including possible causes and solutions to the problems. Problem Possible Cause Solution The battery needs Charge the battery. Check the battery EXPLORER™...
Page 92 Chapter 6: Maintenance and Troubleshooting Problem Possible Cause Solution There is no GPS Check the GPS status in the display or EXPLORER™ 500 signal, or the signal is the Web interface. cannot obtain its weak. Make sure the GPS antenna has a clear position using GPS view of the sky.
Page 93 Chapter 6: Maintenance and Troubleshooting Problem Possible Cause Solution Connection to the The signal strength is Check that the antenna is pointed Internet cannot be too low. according to the position data. established Adjust the position to the highest possible signal strength. For information on minimum required signal strength for a particular service, see Minimum Signal Strength on...
Page 94 Chapter 6: Maintenance and Troubleshooting Problem Possible Cause Solution A Phone/Fax The interface is off in Turn on the interface by entering the connection cannot be display menu system and selecting established EXPLORER™ 500 SETTINGS > INTERFACES > PHONE/FAX > ON The cable is not Connect the cable.
Page 95 Chapter 6: Maintenance and Troubleshooting Problem Possible Cause Solution A LAN connection The interface is off in Turn on the interface by entering the cannot be established display menu system and selecting EXPLORER™ 500 SETTINGS > INTERFACES > LAN > The cable is not Connect the cable.
Page 96 Chapter 6: Maintenance and Troubleshooting Problem Possible Cause Solution A Bluetooth data The interface is off in Turn on the interface by entering the connection cannot be display menu system and selecting established EXPLORER™ 500 SETTINGS > INTERFACES > BLUETOOTH > ON The data unit is Bring the data unit closer to the placed too far away...
Page 97: Status Signalling
Chapter 6: Maintenance and Troubleshooting Status Signalling There are many ways of troubleshooting if an error occurs. The EXPLORER™ 500 has different means of status signalling, to help you find the cause of a problem: • Indicators. The function of the light indicators next to the display is described in Light Indicators on page 1-7.
Page 98: Log Files
Chapter 6: Maintenance and Troubleshooting Log Files Note When contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains the log files and other information relevant when troubleshooting. To generate the diagnostic report, access the Web interface and select Help Desk. Then click Generate report.
Page 99: Appendix A Technical Specifications
Appendix A Technical Specifications In This Appendix This appendix contains technical specifications for the EXPLORER™ 500. General Specifications The EXPLORER™ 500 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network. Item Specification Type BGAN Class 2 User Terminal Max.
Page 100: Battery
Appendix A: Technical Specifications Battery Specifications Item Specification Battery type Lithium ion (Rechargeable) Voltage 11.1 V Capacity 2.2 Ah Time between recharging Standby time 36 h Data transmission 1 h 30 m @144 kbps Charge time Less than 3 hours (when the terminal is switched OFF) Charge temperature 0°C to +45°C/+32°F to +113°F Ambient...
Page 101: Power Input
Appendix A: Technical Specifications Power Input Connector Pin-Out This drawing shows the pin-out for the DC power connector. Specifications Item Specification DC input range +10 to +16 V DC Power consumption Standby mode 0.5 to 1 W (Typical) Transmit mode 14 W (Typical) During charging 38 W max.
Page 102: Phone/Fax Interface
Appendix A: Technical Specifications Phone/Fax Interface Connector Pin-Out The pin-out for the Phone/fax connector is as follows: RJ-11 Connector Function 1 2 3 4 Ring Female (Receptacle) Specifications Item Specification Connector type RJ-11 Impedance 600Ω Max. cable length 400 m/1312 ft Max.
Page 103: Lan Interface
Appendix A: Technical Specifications LAN Interface Connector Pin-Out The pin-out for the LAN connector is as follows: Function RJ-45 Connector Rx + Rx - Tx + Female (Receptacle) Tx - Specifications Item Specification Connector type RJ-45, MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition...
Page 104: Usb Interface
Appendix A: Technical Specifications USB Interface Connector Pin-Out The pin-out for the USB connector is as follows: Function Mini-USB Type A/B Female (Receptacle) Specifications Item Specification Version 1.1 (Slave) Connector type Mini-B Max. data rate 12 Mbps Max. cable length 5 m/16.4 ft Max.
Page 105: Bluetooth Interface
Appendix A: Technical Specifications Bluetooth Interface Specifications Item Specification Version Standard Power Class 1 The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI (Received Signal Strength Indicator) Physical media Frequency-Hopping Spread Spectrum RF Max.
Page 106: Built-In Antenna
Appendix A: Technical Specifications Built-in Antenna Built-in Antenna Specifications Item Specification Type Directional patch array, manually adjustable Polarization RHCP Frequencies Inmarsat Transmit 1626.5 to 1660.5 MHz Receive 1525.0 to 1559.0 MHz Bearer bandwidth 200 kHz 1575.42 MHz Bluetooth 2400.0 to 2483.5 MHz EIRP 15.1 dBW ±1 dB Power steps...
Page 107: External Antenna
Appendix A: Technical Specifications External Antenna Connector Pin-Out This drawing shows the pin-out for the Signal external antenna connector on the EXPLORER™ 500. Electrical Specifications Only use the specified antenna from Thrane & Thrane. The antenna is listed in Important Options and Accessories on page 6-2.
Page 108: Explorer™ 500 Bluetooth Handset Charger Interface
Appendix A: Technical Specifications EXPLORER™ 500 Bluetooth Handset Charger Interface Connector Pin-Out This drawing shows the pin-out for the Pin 1, 6 V CHG EXPLORER™ 500 Bluetooth Handset charging interface. The connector is placed at the back of Pin 2, the EXPLORER™...
Page 109: Appendix B At Commands
Appendix B AT Commands In This Appendix This appendix contains a list of AT Commands for the EXPLORER™ 500. Starting up an AT Command Session Set up your data unit to use either the USB or Bluetooth interface. For further information, see Using the USB Interface on page 4-14 or Using a Data Unit with Bluetooth on page 4-18.
Page 110: List Of Supported At Commands
Appendix B: AT Commands List of Supported AT Commands Command Function Answer Dial Command echo Hang up Request identification information Monitor speaker loudness Monitor speaker mode Automode control Select pulse dialling (command) Result code suppression Set register Select tone dialling (command) DCE response format Result code selection and call progress monitoring control Reset to default configuration...
Page 111 Appendix B: AT Commands Command Function Battery charge AT+CBC Select bearer service type AT+CBST Call forwarding number and conditions AT+CCFC Clock AT+CCLK Closed user group AT+CCUG Call waiting AT+CCWA Call meter maximum event AT+CCWE Called line identification presentation AT+CDIP Extended error report AT+CEER Fast call setup conditions AT+CFCS...
Page 112 Appendix B: AT Commands Command Function Quality of service profile (minimum acceptable) AT+CGQMIN Quality of service profile (requested) AT+CGQREQ GPRS network registration status AT+CGREG Select service for MO SMS messages AT+CGSMS Request product serial number identification AT+CGSN Traffic flow template AT+CGTFT Call related supplementary services AT+CHLD...
Page 113 Appendix B: AT Commands Command Function Call mode AT+CMOD Send message from storage AT+CMSS Multiplexing mode AT+CMUX New message indication to TE AT+CNMI Subscriber number AT+CNUM Connected line identification presentation AT+COLP Read operator names AT+COPN PLMN selection AT+COPS Phone activity status AT+CPAS Find phone book entries AT+CPBF...
Page 114 Appendix B: AT Commands Command Function Settings date format AT+CSDF Silence command AT+CSIL Select message service AT+CSMS Signal quality AT+CSQ Supplementary service notifications AT+CSSN Select type of address AT+CSTA Settings time format AT+CSTF Set voice mail number AT+CSVM Unstructured supplementary service data AT+CUSD Automatic answer for eMLPP Service AT+CAAP...
Page 115 Appendix B: AT Commands Command Function GPS location information AT_IGPS Retrieve UT log file AT_ILOG Call metering AT_IMETER Network interface status AT_INIS Antenna pointing AT_IPOINT Signal quality indication AT_ISIG UT sleep mode timeout AT_ISLEEP Configure incoming voice quality AT_ITCSI Configure outgoing voice quality AT_ITCSO UT temperature AT_ITEMP...
Page 116: Glossary
Glossary Glossary BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. Data unit In this manual, the term Data unit is used for equipment such as a PC, a laptop, a PDA or similar equipment that can establish data communication with the EXPLORER™...
Page 117 Glossary building. MDI-X Medium Dependent Interface. An MDI-X (for MDI crossover) is a version of MDI that enables connection between like devices. MDI ports connect to MDI- X ports via straight-through cabling. MDI-to-MDI and MDIX-to-MDIX connections use crossover cabling. Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
Page 118 Glossary Universal Serial Bus. An interface standard for communication between a computer and external peripherals over an inexpensive cable using biserial transmission. Mostly used with keyboards, mice, monitors and printers. TT 98-122274-E Glossary-3...
Page 119: Index
Index Index Numerics Bluetooth devices 4-17 Pairing 2-wire interface 4-18 Unpairing Connecting 4-17 Viewing list of paired Specifications Bluetooth handset 4-19 A-10 Charging interface Making a call Bluetooth interface Specifications Accessories available 5-11 Brightness of display Advanced configuration Browser settings 5-16 Bluetooth For Web interface...
Page 120 Index 3-13 5-19 Delivery Help desk number 5-19 Items included Changing with Web interface Diagnostic report 5-19 Generate Display 5-11 Brightness 3-12 5-18 IMEI number 5-11 Contrast Indicators Menu drawing Function Navigating Interfaces Overview of menus Turning on or off Short-cuts Interfaces and services Symbols...
Page 121 Index 5-18 Mobile numbers Power 3-12 3-10 5-11 Viewing Automatic Connecting Sources Specifications Switching on 3-10 5-11 Power up mode 5-16 Setting on or off for Bluetooth Properties 5-14 Setting on or off for LAN 3-12 5-18 View Navigation Proxy server Display and keypad Disabling Web interface...
Page 122 Index 5-10 5-18 SMS service number Sound Version 5-12 Alarm 3-12 5-18 Hardware 5-12 Message 3-12 5-18 Software 5-12 Warning 5-10 Voice Mail service number 5-12 When pointing Voice quality Sound and light 5-12 Disabling Specifications Antenna A-10 Bluetooth handset charging interface Web interface Bluetooth interface Accessing...

Thrane&Thrane EXPLORER 500 User Manual

Safety Summary

About the Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Using the Display and Keypad

Chapter 4 Using the Interfaces

General

Using a Phone or Fax Machine

Using a Data Unit with the EXPLORER™ 500

Additional Interfaces

Chapter 5 Using the Web Interface

Chapter 6 Maintenance and Troubleshooting

Appendix A Technical Specifications

Appendix B at Commands

Glossary

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Thrane&Thrane EXPLORER 500

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