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6 Trouble shooting
During operation if any problem appears, please read the following table and contact your local
supplier if the problem remains unsolved.
Common errors
Connection failed
Cannot receive motion
detect alarm messages
Micro SD error
Live view black screen
or replay failure
Possible Causes
Device not in WIFI
WIFI network error
Phone network error
Motion detect not activated
Not login to APP
No SD card
Micro SD card fail
Bad network connection of
cellphone
Solutions
Confirm the device is connected
to WIFI successfully
Check WIFI status
Make sure your phone can access
internet
Activate motion detect function
Make sure the APP is running or
running in backstage
Insert SD card
Replace or format the card
Improve network condition
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